Download PTU BBA 2020 March 2nd Sem 10548 Business Communication?Ii Question Paper

Roll No. ____________________ Total No. of Pages : 02

Total No. of Questions : 09

BBA (2014 to 2017)/BRDM/B.SIM (2014 & Onwards)

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(Sem.-2)

BUSINESS COMMUNICATION-II

Subject Code: BBA-205

M.Code: 10548

Time: 3 Hrs. Max. Marks : 60

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INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B consists of FOUR Sub-sections: Units-I, II, III & IV.
3. Each Sub-section contains TWO questions each, carrying TEN marks each.
4. Student has to attempt any ONE question from each Sub-section.

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SECTION-A

1. Explain/Elaborate/Define the concepts :
   1. What is difference between fact and opinion?
   2. What are the differences between one way and two way communication?
   3. Differentiate between verbal and non-verbal communication.
   4. Minutes of a meeting

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   5. What are the essentials of a credit letter?
   6. Differentiate between advice and counseling.
   7. What is formal communication?
   8. Grapevine
   9. Digital communication

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   10. Selective listening

SECTION-B

UNIT-I

2. What is the purpose of reading? Discuss factors affecting reading.

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3. How would one go about differentiating facts from opinions? What is yellow journalism?

UNIT-II

4. What are different strategies to improve listening skills?
5. Discuss the role of listening in communication. Discuss barriers to listening.

UNIT-III

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6. Compare and contrast different types of business letters.
7. Discuss in detail the requirement and use of report writing.

UNIT-IV

8. What is the basic structure of a group discussion? What are broad guidelines for a good group discussion?
9. What is purpose of an interview? How would one project a positive image in an interview?

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NOTE: Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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