Download PTU BBA 2020 March 2nd Sem 10548 Business Communication?Ii Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) BBA (Bachelor of Business Administration) 2020 March 2nd Sem 10548 Business Communication?Ii Previous Question Paper

1 | M-10548 (S12)-2154

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BBA (2014 to 2017)/BRDM/B.SIM (2014 & Onwards)
(Sem.?2)
BUSINESS COMMUNICATION?II
Subject Code : BBA-205
M.Code : 10548
Time : 3 Hrs. Max. Marks : 60

INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B consists of FOUR Sub-sections : Units-I, II, III & IV.
3. Each Sub-section contains TWO questions each, carrying TEN marks each.
4. Student has to attempt any ONE question from each Sub-section.

SECTION-A
1. Explain/Elaborate/Define the concepts :
a) What is difference between fact and opinion?
b) What are the differences between one way and two way communication?
c) Differentiate between verbal and non-verbal communication.
d) Minutes of a meeting
e) What are the essentials of a credit letter?
f) Differentiate between advice and counseling.
g) What is formal communication?
h) Grapevine
i) Digital communication
j) Selective listening
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1 | M-10548 (S12)-2154

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BBA (2014 to 2017)/BRDM/B.SIM (2014 & Onwards)
(Sem.?2)
BUSINESS COMMUNICATION?II
Subject Code : BBA-205
M.Code : 10548
Time : 3 Hrs. Max. Marks : 60

INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B consists of FOUR Sub-sections : Units-I, II, III & IV.
3. Each Sub-section contains TWO questions each, carrying TEN marks each.
4. Student has to attempt any ONE question from each Sub-section.

SECTION-A
1. Explain/Elaborate/Define the concepts :
a) What is difference between fact and opinion?
b) What are the differences between one way and two way communication?
c) Differentiate between verbal and non-verbal communication.
d) Minutes of a meeting
e) What are the essentials of a credit letter?
f) Differentiate between advice and counseling.
g) What is formal communication?
h) Grapevine
i) Digital communication
j) Selective listening
2 | M-10548 (S12)-2154

SECTION-B
UNIT-I
2. What is the purpose of reading? Discuss factors affecting reading.
3. How would one go about differentiating facts from opinions? What is yellow journalism?
UNIT-II
4. What are different strategies to improve listening skills?
5. Discuss the role of listening in communication. Discuss barriers to listening.
UNIT-III
6. Compare and contrast different types of business letters.
7. Discuss in detail the requirement and use of report writing.
UNIT-IV
8. What is the basic structure of a group discussion? What are broad guidelines for a good
group discussion?
9. What is purpose of an interview? How would one project a positive image in an
interview?





NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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