Download VTU BE 2020 Jan ME Question Paper 15 Scheme 6th Sem 5ME664 Total Quality Management

--- Content provided by‌ FirstRanker.com ---

Total Quality Management
?
Note: Answer any FIVE full questions, choosing ONE full question from each module.
Module-I
1 a. Define Quality. Discuss how quality plays an important role in improving the productivity of

--- Content provided by FirstRanker.com ---

a company. (06 Marks)
b. Explain 14 points of Deming that helps to improve quality. (10 Marks)
-0
OR
2 a. Explain with a neat diagram, ISO 9001 requirements.

--- Content provided by FirstRanker.com ---

6,)
a'-'
b. Explain briefly various ISO series of standards.
vor
,

--- Content provided by‌ FirstRanker.com ---

as
Module-2
SI)
C CC
3 a. List 12 characteristics of Quality leaders.

--- Content provided by‌ FirstRanker.com ---

..-:. ri
--,-
b. Explain the framework of MBNQA with a neat block diagram.
;- .:. , =I,
:,. -_,

--- Content provided by​ FirstRanker.com ---

-_,
,::
OR
,.. ,
O :...

--- Content provided by⁠ FirstRanker.com ---

4 a. Explain different ways in which quality leaders can help the organization to improve quality.
o
'4
C = ( 1 0 Marks)

--- Content provided by‍ FirstRanker.com ---

-
...
` ,2 'g
b. Explain different ways of communication. (06 Marks)
20

--- Content provided by​ FirstRanker.com ---

-.

U 0-)
74
-

--- Content provided by FirstRanker.com ---

6
Module-3
... ,
5 a. Discuss briefly customer's perception of quality. (08 Marks)
(10 Marks)

--- Content provided by FirstRanker.com ---

(06 Marks)
(06 Marks)
(10 Marks)
= b. What is Kano model? Why is it used? Explain.
-

--- Content provided by‍ FirstRanker.com ---

G

? c.?
_
c

--- Content provided by⁠ FirstRanker.com ---

.4_40 c
cr,
(I)
0
0

--- Content provided by‍ FirstRanker.com ---

?
?
C
8 a.
o

--- Content provided by​ FirstRanker.com ---

>,
b. Explain various measures of central tendency and measures of dispersion.
- rsi
Module-5
OR

--- Content provided by‌ FirstRanker.com ---

6 a. Explain briefly characteristics of successful teams.
b. What is Employee Empowerment? How is it helpful for an organization?
Module-4
7 a. Explain with a neat diagram the P-D-S-A cycle.
b. Explain how Six Sigma helps an organization to improve quality of process.

--- Content provided by‍ FirstRanker.com ---

OR
Draw a cause and effect diagram for the problem of getting a foreign body in a product.
(08 Marks)
(08 Marks)
(08 Marks)

--- Content provided by FirstRanker.com ---

(08 Marks)
(08 Marks)
(10 Marks)
(06 Marks)
Time: 3 hrs. Max. Marks: 80

--- Content provided by‌ FirstRanker.com ---

9 a. What is Benchmarking? Explain the process of benchmark ing. (08 Marks)
b. Explain how Information Technology has helped e-Learning and e-Commerce in recent
C
t
cl

--- Content provided by‌ FirstRanker.com ---

times. (08 Marks)
0
OR
10 a. Explain various parts of House of Quality. (08 Marks)
b. Differentiate between sequential engineering and concurrent engiNni4ig,with proper block

--- Content provided by‍ FirstRanker.com ---

diagrams.
,Pti
.
-
-, , ..) r.: S e t i,

--- Content provided by​ FirstRanker.com ---

(08 Marks)
. .. ,...,.
FirstRanker.com - FirstRanker's Choice