Download PTU B.Sc (ATHM) 2020 March 3rd Sem 70450 Front Office Operations Reservations And Registrations Question Paper

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Roll No. | | | | | | | | Total No. of Pages : 02

Total No. of Questions : 09

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B.Sc.(ATHM) (2014 to 2017) (Sem.-3)

FRONT OFFICE OPERATIONS-RESERVATIONS & REGISTRATIONS

Subject Code : BTA-16

M.Code : 70450

Time : 3 Hrs. Max. Marks : 60

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

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1. Write short notes on :
   a) DCC
   b) No show
   c) Late charge
   d) GRC
   

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   e) Due out
   f) Lobby
   g) Run the house
   h) Point of sale
   i) Amendments
   

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   j) VPO

SECTION-B

2. Explain different systems of Reservations.
3. Write job description of Night Auditor.
4. Differentiate between stayover and overstay.

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5. Write step by step process of handling an VIP Arrival at the reception.
6. Explain Guest accounting cycle.

SECTION-C

7. Describe the process of Night audit.
8. Explain different methods of guest account settlement.

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9. Discuss the functions of different sections of Front Office department.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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