Download PTU HMCT-B.Sc 2020 March 2nd Sem 12082 Communication II Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc HMCT (B.Sc Hotel Management and Catering Technology) 2020 March Previous Question Papers

1 | M-12082 (S2)-1842
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2014 to 2017 Batch) (Sem.?2)
COMMUNICATION ? II
Subject Code : BSHM-206
M.Code : 12082
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a. Agenda
b. Code
c. Downward Communication
d. Formal Communication Systems
e. Interaction
f. Asynchronous Communication
g. Communication Networks
h. Encoding
i. Grapevine
j. Horizontal chain of communication

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1 | M-12082 (S2)-1842
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2014 to 2017 Batch) (Sem.?2)
COMMUNICATION ? II
Subject Code : BSHM-206
M.Code : 12082
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a. Agenda
b. Code
c. Downward Communication
d. Formal Communication Systems
e. Interaction
f. Asynchronous Communication
g. Communication Networks
h. Encoding
i. Grapevine
j. Horizontal chain of communication

2 | M-12082 (S2)-1842
SECTION-B
2. What are the ways to overcome barriers of communication at work?
3. What are the different types of listening?
4. Explain any 5 types of non-verbal communication.
5. Write a short note on communicative use of artifacts.
6. Describe the 5 models of business communication.

SECTION-C
7. Write an essay on non-verbal communication.
8. Explain the barriers of listening and how to overcome them.
9. Describe the different types of speech.









NOTE : Disclosure of identity by writing mobile number or making passing request on any
page of Answer sheet will lead to UMC case against the Student.

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