Download PTU HMCT-B.Sc 2020 March 3rd Sem 12094 Communication III Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc HMCT (B.Sc Hotel Management and Catering Technology) 2020 March Previous Question Papers

1 | M-12094 (S2)-969
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2014 to 2017 Batch) (Sem.?3)
COMMUNICATION ? III
Subject Code : BSHM-306
M.Code : 12094
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1) Answer briefly :
a) Non Verbal Communication
b) Paralanguage
c) Arteficts
d) Communication
e) Telephone etiquette
f) Stress
g) Kinesics
h) Speech
i) Posture
j) Feedback
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1 | M-12094 (S2)-969
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2014 to 2017 Batch) (Sem.?3)
COMMUNICATION ? III
Subject Code : BSHM-306
M.Code : 12094
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1) Answer briefly :
a) Non Verbal Communication
b) Paralanguage
c) Arteficts
d) Communication
e) Telephone etiquette
f) Stress
g) Kinesics
h) Speech
i) Posture
j) Feedback
2 | M-12094 (S2)-969
SECTION- B
2) What are the Do?s and Don?ts of telephonic communication?
3) Discuss the importance of Non-Verbal communication.
4) Write down the impacts of Vocal behaviour on verbal communication.
5) Explain briefly the nature of telephonic activity in the hotel industry.
6) Explain Vocal behaviour.

SECTION-C
7) Explain the aspects of non verbal communication.
8) What are the foreign sounds? How do they help in improvement of speech?
9) How does the facial expression helps in communication?









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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