Download PTU HMCT-B.Sc 2020 March 5th Sem 75392 Front Office Iii Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc HMCT (B.Sc Hotel Management and Catering Technology) 2020 March Previous Question Papers

1 | M-75392 (S2)-374
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2016 & 2017 Batch) (Sem.?5)
FRONT OFFICE-III
Subject Code : BSHM-503
M.Code : 75392
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain in one line each :
(a) Walk in
(b) CRM
(c) Overstay
(d) Operational Expenses
(e) Point of sale
(f) ARR
(g) Financial Year
(h) Room revenue
(i) Overbooking
(j) Forecast

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1 | M-75392 (S2)-374
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2016 & 2017 Batch) (Sem.?5)
FRONT OFFICE-III
Subject Code : BSHM-503
M.Code : 75392
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain in one line each :
(a) Walk in
(b) CRM
(c) Overstay
(d) Operational Expenses
(e) Point of sale
(f) ARR
(g) Financial Year
(h) Room revenue
(i) Overbooking
(j) Forecast

2 | M-75392 (S2)-374
SECTION-B
2. Draw a 3-day sample forecast form.
3. What is the data that is required for forecasting?
4. What is capital operation budget for front office?
5. What is the role of customer relationship management in increasing hotel revenue?
6. How do you evaluate front office performance?

SECTION-C
7. Discuss the room occupancy forecasting techniques used by front office department in a
hotel.
8. What are the factors that affect budget planning in a hotel?
9. Write in 10 lines a conversation in French between a receptionist and a guest regarding
hotel, city, sightseeing and places to eat.







NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.

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