PTU B.Tech Industry Engineering 1st Semester May 2019 61002 COMMUNICATION SKILLS Question Papers

Roll No.

Total No. of Pages : 02

Total No. of Questions : 09

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B.Tech. (Ind. Engg. & Mgt.) (Spl. in TQM) (Sem.-1)

COMMUNICATION SKILLS

Subject Code : IEM-102

M.Code: 61002

Time: 3 Hrs.

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Max. Marks : 40

INSTRUCTIONS TO CANDIDATES :

1. Attempt All EIGHT questions from SECTION-A carrying TWO marks each.
2. Attempt any SIX out of EIGHT questions from SECTION-B carrying FOUR marks each.

SECTION-A

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1. Answer briefly :
   1. Describe how communication has changed with the revolution in science and technology?
   2. How can positive relationships be built at workplace and in society?
   3. Why is it important to understand the requirement of the audience before giving a presentation?
   4. What is the importance of visual-aid in a presentation?
   5. What are the qualities of a good presenter, who is giving a presentation?

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   6. What do you understand by writing skills?
   7. How should a résumé be structured effectively?
   8. What are the various purposes of conducting meetings in an organization?

SECTION-B

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2. Explain the role of verbal as well as non-verbal communication in the success of one's professional career.
3. Imagine that you have an irritating and insulting boss at your workplace. How would you sustain yourself under such circumstances? Discuss different situations.
4. Discuss the role of humour, stories or asking questions for an effective presentation.
5. How can the structure of a presentation be made clear and organized?
6. "Knowledge, proper organization and communication are the key factors behind effective presentations”. Discuss this statement.

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7. Describe a systematic approach towards writing any work of considerable length.
8. Draft a project report on a Customer satisfaction survey of smartphones, to be submitted to your marketing head at your workplace.
9. Discuss the uses of minutes of meetings. Also, describe the process of writing the minutes of meetings.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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