PTU Punjab Technical University B-Tech May 2019 Question Papers 5th Semester Electronic and Communication Engineering (ECE-EIE)
Roll No.
Total No. of Pages :02
Total No. of Questions : 09
B.Tech.(EIE) (2011 & Onwards) (Sem.?5)
TOTAL QUALITY MANAGEMENT
Subject Code : ME-251
M.Code : 57528
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1.
SECTION-A is COMPULSORY consisting of TEN questions carrying T WO marks
each.
2.
SECTION-B contains FIVE questions carrying FIVE marks each and students
has to attempt any FOUR questions.
3.
SECTION-C contains T HREE questions carrying T EN marks each and students
has to attempt any T WO questions.
SECTION-A
Q1
Answer briefly :
a. Define quality.
b. List the benefits of Total Quality Management (TQM).
c. What is Material Requirement Planning?
d. List the different techniques of data collection.
e. What is Quality Assurance System?
f. What is function of quality circle?
g. Mention the different ways of employee's recognition.
h. Define Benchmarking.
i. Write the advantages of quality system standards.
j. What do you understand by `Design of Experiment'?
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SECTION-B
2.
Discuss the relevance of Total Quality Management in Indian manufacturing industry.
3.
How you will encourage workers for their participation through Just in Time (JIT)?
4.
Discuss the complaint and redressal mechanism for higher customer satisfaction.
5.
Elaborate the process of formulating and implementing a Plan.
6.
Explain the factors affecting process management.
SECTION-C
7.
Define and discuss the concept of Total Quality Control (TQC) and Total Quality
Management (TQM). Write the salient feature of both.
8.
What is `Just in Time' (JIT)? Explain its elements and benefits.
9.
Explain the problem identification and solving techniques.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 04 November 2019