Roll No. [ TTTTTT] [ ] Total No. of Pages : 02
Total No. of Questions : 09
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B.Tech.(EIE) (2011 & Onwards) (Sem.-5)TOTAL QUALITY MANAGEMENT
Subject Code : ME-251
M.Code : 57528
Time : 3 Hrs. Max. Marks : 60
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INSTRUCTION TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
- SECTION-B contains FIVE questions carrying FIVE marks each and students has to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying TEN marks each and students has to attempt any TWO questions.
SECTION-A
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Q1 Answer briefly :
- Define quality.
- List the benefits of Total Quality Management (TQM).
- What is Material Requirement-Planning?
- List the different techniques of data collection.
- What is Quality Assurance System?
- What is function of quality circle?
- Mention the different ways of employee’s recognition.
- Define Benchmarking.
- Write the advantages of quality system standards.
- What do you understand by ‘Design of Experiment’?
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SECTION-B
- Discuss the relevance of Total Quality Management in Indian manufacturing industry.
- How you will encourage workers for their participation through Just in Time (JIT)?
- Discuss the complaint and redressal mechanism for higher customer satisfaction.
- Elaborate the process of formulating and implementing a Plan.
- Explain the factors affecting process management.
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SECTION-C
- Define and discuss the concept of Total Quality Control (TQC) and Total Quality Management (TQM). Write the salient feature of both.
- What is ‘Just in Time’ (JIT)? Explain its elements and benefits.
- Explain the problem identification and solving techniques.
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NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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