PTU B.Tech Automation Robotics ECE-EIE 6th Semester May 2019 71541 TOTAL QUALITY MANAGEMENT Question Papers

FirstRanker's choice

FirstRanker.com

Roll No.

--- Content provided by​ FirstRanker.com ---

Total No. of Pages : 02

Total No. of Questions : 09

B.Tech.(Automation & Robotics) (DE-I 2011 & Onwards) (Sem.-6)

TOTAL QUALITY MANAGEMENT

Subject Code : DE/PE-2.5

--- Content provided by​ FirstRanker.com ---

M.Code: 71541

Time: 3 Hrs.

Max. Marks : 60

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.

--- Content provided by‍ FirstRanker.com ---

2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

1. Write briefly :
   1. How is the quality improvement different from quality assurance?
   2. What is policy deployment?

   --- Content provided by​ FirstRanker.com ---

   3. Enumerate the various steps involved in problem identification and solving process.
   4. What is employee empowerment?
   5. What is the basic principle of ISO 9000?
   6. List the types of benchmarking.
   7. What do you understand by Taguchi's quality loss function?

   --- Content provided by‌ FirstRanker.com ---

SECTION-B

2. Elaborate upon salient features of TQC and TQM.
3. Describe briefly the steps involved in Quality Function Deployment study.
4. What are various types of problems and how they are identified in an organization? Discuss problem solving process.

--- Content provided by‌ FirstRanker.com ---

5. Define Benchmarking and describe the various benchmarking process.
6. What is ISO? Describe the twenty elements of ISO 9000 standards.

SECTION-C

7. 1. How do organizations deploy customer complaint and redressal mechanism for improving the quality?
   2. Write a short note on Taguchi Methods.

   --- Content provided by⁠ FirstRanker.com ---

8. 1. Describe the elements of Just in Time (JIT) manufacturing.
   2. Define the following : Total circle and Total involvement.
9. 1. What are the advantages and disadvantages of Total Employee Involvement?

   --- Content provided by‌ FirstRanker.com ---

   2. What are the steps involved in a complete planning of a process.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.