Download PTU BHMCT 1st Semester 2019 May 75139 FRONT OFFICE FOUNDATION I Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 1st Semester 2019 May 75139 FRONT OFFICE FOUNDATION I Question Paper.

1 | M-75139 (S2)-2431
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (2018 Batch) (Sem.?1)
FRONT OFFICE FOUNDATION-I
Subject Code : BHMCT-105-18
M.Code : 75139
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain briefly :
a) Tourist
b) Reservation
c) HRACC
d) Bell desk
e) Lanai
f) European Plan
g) CIP
h) EPABX
i) Resorts
j) Commissionaire


FirstRanker.com - FirstRanker's Choice
1 | M-75139 (S2)-2431
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (2018 Batch) (Sem.?1)
FRONT OFFICE FOUNDATION-I
Subject Code : BHMCT-105-18
M.Code : 75139
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain briefly :
a) Tourist
b) Reservation
c) HRACC
d) Bell desk
e) Lanai
f) European Plan
g) CIP
h) EPABX
i) Resorts
j) Commissionaire


2 | M-75139 (S2)-2431
SECTION-B
2. Classify hotels on the basis of ownership with examples.
3. What is Left Luggage Room? Mention its uses.
4. Throw light on different types of Meal plans offered in the hotel.
5. Distinguish between Motels and Floatels.
6. List the duties and responsibilities of a Reservation assistant.

SECTION-C
7. Draw the hierarchy of Front Office. List the duties of Front Office Manager.
8. ?Front Office is the face of the hotel?. Justify.
9. Categorise different types of Heritage Hotels in India.







NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
FirstRanker.com - FirstRanker's Choice