Download PTU BHMCT 2nd Semester 2019 May 14517 COMMUNICATION II Question Paper

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Roll No.
Total No. of Questions : 09

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Total No. of Pages : 02
Time: 3 Hrs.
Max. Marks : 30
BHMCT
(Sem.-2)

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COMMUNICATION-II
Subject Code : BH-104
M.Code: 14517
INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 21/2 (Two and Half) marks each and students has to attempt any FOUR questions.

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3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

SECTION-A
Q1. Write short notes :

1. Haptics
2. Give the standard telephone talkline for transferring the call.
3. Intonation

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4. Personal distance
5. Homophones
6. ________ & ________ words are to be avoided while making calls.
7. Give the standard telephone talkline for ending the call.
8. Accent

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9. Oculesics
10. Facial signs

SECTION-B
Q2. What are the rules for word and sentence stress in English language?
Q3. What are the golden rules for good telephone techniques?

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Q4. Give five examples of gestures.
Q5. Write a note on Paralanguage.
Q6. Make sentences to differentiate between the meanings of following words :

1. Grate/Great
2. Stationery/Stationary

SECTION-C

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Q7. Use the following foreign words in sentences :

1. Viva-Voce
2. Par excellence
3. In Toto
4. Faux pas
5. Alma mater

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Q8. "Body language defines personality” Discuss with examples.
Q9. What are the Do's and Don'ts for telephonic conversation? Discuss.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.