Download PTU BHMCT 2nd Semester 2019 May 14523 FRONT OFFICE II Question Paper

Roll No.

Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (Sem.-2)

FRONT OFFICE-II

Subject Code : BH-116

M.Code: 14523

Time: 3 Hrs.

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Max. Marks : 30

INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2¹/₂ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write a short note on :
   1. Amendment
   2. Pre arrival
   3. Travel agent voucher
   4. BTC

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   5. PMS
   6. Upselling
   7. Electronic key card
   8. City ledger
   9. Guest weekly bill

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   10. Write "February" in French

SECTION-B

2. Discuss in detail the pre arrival activities of the guest cycle.
3. What is the difference between travel agent voucher and traveller's cheque?

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4. Discuss the channel and sources of reservations.
5. Write some of the functions performed by the bell desk during arrival of the guest.
6. Write a note on front office coordination with other departments.

SECTION-C

7. What is a group rate? What are the factors to be considered while booking group reservation?

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8. Discuss in detail the types of reservations.
9. What is CVGR? Discuss factors on which the rate is negotiated.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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