Download PTU BHMCT 2nd Semester 2019 May 75884 FRONT OFFICE FOUNDATION II Question Paper

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Roll No.

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Total No. of Questions : 09

Total No. of Pages : 02

BHMCT (2018 Batch) (Sem.-2)

FRONT OFFICE FOUNDATION-II

Subject Code : BHMCT-205-18

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M.Code: 75884

Time: 3 Hrs.

Max. Marks : 60

INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.

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2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

Q1. Write briefly :

1. FIT & CIP

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2. Whitney Slips
3. CRS
4. Corporate rate
5. Cutoff Date
6. Night Auditor

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7. On change status
8. Room selling technique
9. Tools of Reservation
10. C- Form

SECTION-B

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Q2. Describe four phases of the guest cycle.

Q3. Explain different meal plans offered by the hotels.

Q4. What is Guest Registration Card? Draw a neat format for the same.

Q5. Explain the procedure of currency exchange in hotels.

Q6. “Guest relations are important for the hotel and Front Office plays a vital role". Elucidate.

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SECTON-C

Q7. What do you understand by the Rack rate? Enlist and explain any eight types of special rate offered in hotel.

Q8. What is guest registration? Describe various methods of registration used in hotel with necessary format.

Q9. What are the various functions performed the Front Desk? Explain.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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