Download PTU BHMCT 3rd Semester 2019 May 14534 FRONT OFFICE OPERATION III Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 3rd Semester 2019 May 14534 FRONT OFFICE OPERATION III Question Paper.

1 | M-14534 (S5)-2466

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?3)
FRONT OFFICE OPERATION-III
Subject Code : BH-207
M.Code : 14534
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
has to attempt any TWO questions.

SECTION-A
1. Write briefly :
A. PMS
B. Guest ledger
C. Guest folio
D. Checkout
E. GDS
F. CRS
G. Express checkout
H. Master folio
I. Non guest account
J. Point of sale
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1 | M-14534 (S5)-2466

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?3)
FRONT OFFICE OPERATION-III
Subject Code : BH-207
M.Code : 14534
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
has to attempt any TWO questions.

SECTION-A
1. Write briefly :
A. PMS
B. Guest ledger
C. Guest folio
D. Checkout
E. GDS
F. CRS
G. Express checkout
H. Master folio
I. Non guest account
J. Point of sale
2 | M-14534 (S5)-2466

SECTION-B
2. Define Property Management system and its advantages.
3. Explain the consideration for selecting PMS and explain the application of PMS.
4. Explain the importance of front office accounting system.
5. Explain the different types of vouchers used in front office.
6. Write a short note on departure procedure at the front desk.

SECTION-C
7. Explain in detail the concept of express checkout with a neat format.
8. Explain the concept of front office accounting system with special emphasis on guest
cycle.
9. Explain in detail the concept of PMS, CRS and GDS with sufficient examples.







NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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