Download PTU BHMCT 4th Semester 2019 May 14547 FRONT OFFICE IV Question Paper

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Roll No.

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Total No. of Pages : 02

Total No. of Questions : 09

BHMCT (Sem.-4)

FRONT OFFICE-IV

Subject Code : BH-208

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M.Code : 14547

Time: 3 Hrs.

Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.

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2. SECTION-B contains FIVE questions carrying 2 1/2 (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

SECTION-A

1. Write short notes on :
   1. AD Register
   2. Encashment certificate

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   3. Key rack
   4. Night Clerks Report
   5. Zero out
   6. Business day
   7. Safe deposit locker

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   8. Reservation
   9. Paging
   10. Guest mails

SECTION-B

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2. List the qualities of a telephone operator.
3. What is the importance of security systems in hotels?
4. Differentiate between Information rack and key rack.
5. With the help of a neat format, explain the functions of a Travelers cheque.
6. What are the general duties in a telephone section?

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SECTION-C

7. Write an essay on communication and its use in hotels.
8. Describe the process of a room change.
9. List any 5 expressions of politeness in French.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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