Download PTU BHMCT 7th Semester 2019 May 14576 FRONT OFFICE OPERATIONS VI Question Paper

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Roll No.

Total No. of Questions : 09

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Total No. of Pages : 02

BHMCT (E-II) (Sem.-7)

FRONT OFFICE OPERATIONS-VI

Subject Code : BH-405

M.Code: 14576

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Time: 3 Hrs.

Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2 1/2 (Two and Half) marks each and students have to attempt any FOUR questions.

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3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

SECTION-A

1. Write short notes on :
   1. Night Room report
   2. Cash Receipt
   3. Paid out voucher

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   4. Rate assignment
   5. Cash Back
   6. Message slip
   7. Guest folio
   8. Tariff

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   9. Cashier report
   10. Vandalism

SECTION-B

2. Draw a neat format of Allowance voucher.

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3. List the procedure to handle drunken guests in the hotel.
4. Explain the information in a tariff card.
5. Describe different methods of payment in hotels.
6. What are creative options in selling techniques?

SECTION-C

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7. Explain the steps in Night audit procedure.
8. Describe various basis of charging room rent.
9. Write an essay on Internal control in front office department.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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