Download PTU BHMCT 7th Semester 2019 May 14576 FRONT OFFICE OPERATIONS VI Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 7th Semester 2019 May 14576 FRONT OFFICE OPERATIONS VI Question Paper.

1 | M-14576 (S5)-2596

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (E-II) (Sem.?7)
FRONT OFFICE OPERATIONS?VI
Subject Code : BH-405
M.Code : 14576
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Night Room report
b) Cash Receipt
c) Paid out voucher
d) Rate assignment
e) Cash Back
f) Message slip
g) Guest folio
h) Tariff
i) Cashier report
j) Vandalism
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1 | M-14576 (S5)-2596

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (E-II) (Sem.?7)
FRONT OFFICE OPERATIONS?VI
Subject Code : BH-405
M.Code : 14576
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Night Room report
b) Cash Receipt
c) Paid out voucher
d) Rate assignment
e) Cash Back
f) Message slip
g) Guest folio
h) Tariff
i) Cashier report
j) Vandalism
2 | M-14576 (S5)-2596

SECTION-B
2. Draw a neat format of Allowance voucher.
3. List the procedure to handle drunken guests in the hotel.
4. Explain the information in a tariff card.
5. Describe different methods of payment in hotels.
6. What are creative options in selling techniques?

SECTION-C
7. Explain the steps in Night audit procedure.
8. Describe various basis of charging room rent.
9. Write an essay on Internal control in front office department.







NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.

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