Download PTU BHMCT 8th Semester 2019 May 14591 FRONT OFFICE OPERATION VII Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 8th Semester 2019 May 14591 FRONT OFFICE OPERATION VII Question Paper.

1 | M-14591 (S5)-1537

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (E-IV) (Sem.?8)
FRONT OFFICE OPERATION?VII
Subject Code : BH-406
M.Code : 14591
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Charge Purchase
b) Head set jack
c) Advance Letting chart
d) Guaranteed reservation
e) Form FXB
f) Express check out
g) Passport
h) Junction test key
i) Cancellation
j) Dairy system
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1 | M-14591 (S5)-1537

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (E-IV) (Sem.?8)
FRONT OFFICE OPERATION?VII
Subject Code : BH-406
M.Code : 14591
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Charge Purchase
b) Head set jack
c) Advance Letting chart
d) Guaranteed reservation
e) Form FXB
f) Express check out
g) Passport
h) Junction test key
i) Cancellation
j) Dairy system
2 | M-14591 (S5)-1537

SECTION-B
2. Explain Express Check out procedure.
3. Describe the role of telephone exchange in a hotel..
4. Draw a neat format of Reservation form.
5. What are the different types of Reservation?
6. List and explain different types of visa.

SECTION-C
7. Describe different types of Transactions.
8. Describe Dairy system of reservation in detail.
9. Describe role and responsibilities of a GRE.







NOTE : Disclosure of identity by writing mobile number or making passing request on any
page of Answer sheet will lead to UMC against the Student.


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