Download PTU BBA 2019 May 1st Semester 10541 BUSINESS COMMUNICATION I Question Paper

Roll No.

Total No. of Questions : 09

Total No. of Pages : 02

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BBA (2013 to 2017)/B.SIM/BRDM (2014 & Onwards)

(Sem.-1)

BUSINESS COMMUNICATION-I

Subject Code : BBA-104

M.Code: 10541

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Time: 3 Hrs.

Max. Marks : 60

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
2. SECTION-B consists of FOUR Sub-sections: Units-I, II, III & IV.

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3. Each Sub-section contains TWO questions each, carrying TEN marks each.
4. Student has to attempt any ONE question from each Sub-section.

SECTION-A

1. Write briefly :
   1. Business communication
   2. Difference between direct and indirect speech

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   3. Feedback
   4. Strategies to develop fluency in oral communication
   5. Types of letter writing
   6. Significance of facial expressions and eye contact in oral communication
   7. Non-verbal communication

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   8. State the usefulness of business letter
   9. What are Circular letters?
   10. Business Etiquettes

SECTION-B

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UNIT-I

1. Do as directed :
   1. This is the hole. The snakes live here. (Combine the sentences using relative pronoun).
   2. The Ganga is ______ sacred river. (Use suitable article in the blank space)
   3. The dog sprang ______ the table. (Use suitable preposition in the blank space.
   4. It appears, I haven't been to the theater ______ ages. (Use suitable preposition in the blankspace)

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   5. Industrial wastes pollutes/pollute the atmosphere. (Rewrite using correct verb form)
2. In the following passage, fill in each of the numbered blanks with the correct form of word given in brackets :
   But just when I had almost (0) ______ (give) up hope, I was (1) ______ (strike) with a brilliant idea; my birthday was due fairly soon and if I (2) ______ (deal) with the family skillfully, I (4) ______ (suggest) to the family that, instead of (5) ______ (let) them choose my presents, 1 (6) ______ (may) tell them the things that I (7) ______ (want) most.

UNIT-II

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1. Change the following into Indirect Speech.
   1. Shanta said, “Amit worked sincerely".
   2. She said, “We came to this place only a week ago.”
   3. Sonali said to me, “What can I do for you”?
   4. The teacher said to the students, “Have you revised your lesson?”
   5. The priest said to me, “May God bless you!"

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2. Fill in the blanks with the correct comparative/ superlative degree of adverbs in the brackets.
   1. Rohit acted ______ than his brother.
   2. Little Zoya reached the school ______ than his sister. (politely)
   3. The teacher came and sat ______ me. (near)
   4. He talked to the stranger ______ . (aggressively)

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   5. Of all the Mughal kings, Aurangzeb acted the ______ of all the chiefs of her age. (happily)

UNIT-III

1. What are the principles of effective communication? Explain.
2. Discuss the barriers in communication. Explain the way of overcoming the barriers in a successful manner.

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UNIT-IV

1. What is the role of non-verbal communication in the success of an organization? Explain with examples.
2. List down any five key principles of business letter writing. Explain the different parts of a business letter.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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