Download PTU B.Voc 2020 Dec 1st Sem 77142 Business Communication I Question Paper

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Total No. of Pages : 02
Total No. of Questions : 18

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B.Voc. (Hospitality & Catering Management) (2019 Batch)
(Sem.-1)
BUSINESS COMMUNICATION-I
Subject Code : BVHCM-106-19
M.Code : 77142

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

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SECTION-A

Write briefly :

1. Need for Communication
2. Listening
3. Note Taking

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4. Enquiries
5. Speaker
6. Speech
7. Eye Contact
8. Body movements

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9. Vocal Behaviour
10. Telephone Handling

SECTION-B

11. What are different Business communication Models.
12. What are different Listening Barriers?

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13. How do we agree for effective listening?
14. What is the effective speaking model while addressing a group?
15. Under non verbal communication what is the importance of facial expression?

SECTION-C

16. How to overcome the barriers of communication, explain different barriers?

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17. What is the importance of organizing the ideas and delivering the speech, explain.
18. Explain Kinesics and their importance in non verbal communications.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.