Roll No. | | | [ 1] Total No. of Pages : 02
Total No. of Questions : 18
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B.Voc. (Travel and Tourism Management) (2019 Batch) (Sem.-1)
BUSINESS COMMUNICATION-I
Subject Code : BVTTM-104-19
M.Code : 77150
Time : 3 Hrs. Max. Marks : 60
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INSTRUCTIONS TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
- SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.
SECTION-A
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Answer briefly :
Q1 Communication
Q2 Name any one model of communication
Q3 Skills
Q4 Kinesics
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Q5 Any one quality of a good speaker
Q6 Furniture as a tool for communication
Q7 Eye contact for communication
Q8 Audience analysis
Q9 Note taking
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Q10 Listening barriers
SECTION-B
Q11 Business communication is essential. Throw light on the purpose of business communication.
Q12 Discuss the guidelines for effective listening.
Q13 What are the essential qualities of a good speaker?
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Q14 Write a note on non-verbal communication related to body movements.
Q15 As per you, what is the need for developing telephone skills in the hotel industry?
SECTION-C
Q16 Define Communication. Discuss the various barriers in communication and ways to overcome them.
Q17 What is the purpose of effective speaking? Discuss the purpose with special emphasis on organizing the idea and delivering speech.
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Q18 “Artefacts have important use in nonverbal communication”. Explain.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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This download link is referred from the post: PTU B.Voc Last 10 Years 2011-2021 Previous Question Papers (Bachelor of Vocational Education)