Download PTU B.Voc 2020 Dec 1st Sem 77181 Fundamentals Of Housekeeping Question Paper

Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 1st Sem 77181 Fundamentals Of Housekeeping Previous Question Papers

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Voc. (Tourism and Hospitality Management) (2019 Batch) (Sem.?1)
FUNDAMENT ALS OF HOUSEKEEPING
Subject Code : BVTHM-105-19
M.Code : 77181
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Write briefly :
Q1 Public Area
Q2 Personal grooming
Q3 Periodic cleaning
Q4 Abrasives used in cleaning
Q5 Terrazzo floor
Q6 Maintenance of leather
Q7 Maintenance job/work order
Q8 GRA
Q9 Burnishing
Q10 Desk Control
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SECTION-B
Q11 Explain the role of housekeeping in Guest satisfaction in a luxury hotel.
Q12 Discuss the principles of cleaning giving suitable examples.
Q13 How has the use of computers made the day to day working in housekeeping easier?
Q14 What is Tarnish? Explain the process of tarnish removal from a brass planter.
Q15 List the general criteria for selection of Cleaning Agents.
SECTION-C
Q16 Draw the organization chart of Housekeeping department in a large hotel. List the duties
of a Floor Supervisor.
Q17 Explain the interdepartmental coordination between Housekeeping with Front Office and
Housekeeping with Security.
Q18 Explain any five types of floor finishes. How are they cleaned & maintained?
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on
any page of Answer Sheet will lead to UMC against the Student.
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