Roll No. | [ L[] ] | [ [ ] Total No. of Pages : 02
Total No. of Questions : 18
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B.Voc. (Hospitality & Culinary Management) (2019 Batch) (Sem.-2)
BUSINESS COMMUNICATION-II
Subject Code : BVHCA-203-19
M.Code : 77999
Time : 3 Hrs. Max. Marks : 60
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INSTRUCTIONS TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
- SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.
SECTION-A
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Write briefly :
- What does the term “Business etiquette” mean to you?
- Enlist four characteristics of an effective presentation.
- Importance of personal hygiene and grooming.
- What do you mean by the term Kinesics?
- Hearing Vs. Listening.
- Define Personality.
- Why do we communicate?
- Tips for writing effective Email.
- What do you understand by Extempore?
- What is role play?
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SECTION-B
- Like individuals, organizations too have business etiquette rules. Give examples of some of these.
- Describe the important characteristics of a successful communicator with examples.
- What factors should be kept in mind while dealing with seniors and juniors at work place?
- Discuss the difference between a presentation and a seminar.
- How does someone become the leader of a group discussion?
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SECTION-C
- What is the importance of Body language in communication? What Body language skills does a speaker need to be successful in communicating with others?
- Discuss in detail e-mail as a preferred mode of Electronic Communication Techniques.
- What is Listening? How can one master the art of intelligent Listening? Also, discuss the guidelines for improving listening skills.
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NOTE : Disclosure of Identity by writing Mobile No. or Marking of passing request on any paper of Answer Sheet will lead to UMC against the Student.
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