Download VTU MBA 1st Sem 17MBA16-Managerial Communication MC Unit 5 -Important Notes

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UNIT – 5

PRESENTATION SKILLS

CASE METHOD OF LEARNING

NEGOTIATION SKILLS

PRESENTATION SKILLS

MEANING:

• Presentation is a process through which you present some ideas, some products, some information, some reports, some findings etc. to some individuals or group of individuals with a definite purpose and a clear goal in your mind.

Features of Good Presentation

1. Content matching the audience

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2. Language matching the audience
3. Brevity
4. Smooth sequence
5. Signs of preparation and mastery
6. Lively delivery

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7. Appropriate example

Elements of Presentation

1. Presenter
2. Purpose
3. Audience

Types of Presentation

Techniques of Presentation

1. Audio visual
2. Lecture

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3. Role - playing
4. Sentence completion
5. Problem – solving
6. Demonstration
7. Dramatization or skit

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8. Case studies

Designing Of Presentation

1. Introduction

• Address the audience
• Introduce yourself
• Indicate the aim of your presentation, by explaining you also indicate the relevance of it for the audience.
• Indicate the main topic of the presentation

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2. The Main body: -

The ideas should be supported by facts illustration and claims.

Continued...

The topic discussed in the body should be organized in the logical manner.

• Chronological order: - Starting with the oldest event and ending with the most recent.
• Spatial order: - Discussing one topic in different places. For e.g. – unemployment in east to west.
• Causes and Effects: - Describe causes and effects of something; especially suitable when you want to explain why something happened. For e.g. - The cause of a disaster the effect of man.

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Continued...

Problem and solution : - Offer a solution for a problem for e.g. How to reduce the rate of unemployment?

• General to specific: - Start with a general picture and then move on to detail.
• Specific to general: - Start with a detail and put it in a more general context.
• Start with something small and familiar then move on to something larger and less familiar

3. The Conclusions: -

• In the final phase of presentation, you should either summaries the main points of your presentation or clarify what you have said in a certain perspective.

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• You should not add new facts to your presentation in the conclusion.
• You should take time to round off your presentation.
• Use a phase like "with this I would like to conclude my presentation".

STAGES OF PRESENTATION

1. PREPARING PRESENTATION
   1. Identifying the topic
   2. Determining the purpose

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   3. Analyzing the audience
   4. Gathering the information
2. DELIVERING PRESENTATION
3. DEVELOPING AND DISPLAYING VISUAL AIDS

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4. HANDLING QUESTIONS FROM THE AUDIENCE

Factors Affecting The Presentation

• Audience analysis
• Communication
• Personal appearance
• Use of visuals

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• Opening and closing of presentation
• Organization of presentation
• Language and words
• Quality of voice
• Body language

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• Answering questions

Types Of Visual Aids

• 1) Flip chart
• 2) Boards
• 2) Overhead transparencies/projector
• 3) Poster

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• 4) power point presentations
• 5) Videos

Others:

1. Tables
2. Graphs
3. Photographs

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4. Maps

Tips pertaining to the use of visual aids

• Use larger fonts, avoid decorative fonts.
• Keep transparencies uncluttered.
• Show only the required information.
• Do not add multiple colors or exciting backdrops to your slides.

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• Familiarize yourself with the operation of the overhead projector.
• Be ready with your notes in case of failures.

how does the visual aid help you in making presentation effective?

• Increase audience interest.
• Illustrate key points.
• Signal transition from one part of the presentation to the next.

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• Increase impact of message.
• Help listener to retain information.
• Help you present ideas without depending on notes.
• For those not familiar with your language or accent, turn the incomprehensible into something understandable.

Impact of body language in making presentation effective.

1. Personal appearance: -
   • Makes the first impact on the audience include hairstyle, make - up etc.

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2. Posture: -
   • Refers to the way one stands sits and walks.
   • A good speaker stands tall; feet together with the weight directly over the instep keeping his chin parallel to the floor.
3. Caution: -
   • A relaxed shoulder indicate that the speaker is discouraged, tired and worn out.

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4. The posture of sitting: -
   • The posture of sitting may convey an air optimism, sadness or be indicative of a sense of failure or of attractiveness.
5. Walk gracefully: -
   • lift your feet from the floor. Walk in straight line, correct stride or ting step.

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6. Gesture: -
   • All oral communication is accompanied by gestures as shrugging of shoulders, flourish of the hands movement of the head etc.
   • These gestures enhance the impact and add a value to what is being said.
7. Facial Expressions: -
   • Face is the most expressive.
   • A smile = friendliness

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   • A frown= discontent
   • Raising the eye brow= disbelief
   • Tightening the jaw muscles= Antagonism
   • Can add to the meaning conveyed through verbal message

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8. Eye contact: -
   • The eyes are an extension of the brain and a window to the soul.
   • A better eye contact leads to more effective communication.
9. Space & Distancing: -
   • It differs from culture to culture.
   • in formal gathering it may be ranging from 4 - 12 feet

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Effective Presentation Skills / Strategies

Assignment

NEGOTIATION

MEANING AND DEFINITION :

• Negotiation is a process of bargaining in which two parties, each of whom has something that the other wants, try to reach an agreement, on mutually accepted terms.

NEGOTIATION PROCESS

1. PREPARATION AND PLANNING
2. DEFINING AND GROUND RULES

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3. CLARIFICATION AND JUSTIFICATION
4. BARGAINING AND PROBLEM SOLVING
5. CLOSURE AND IMPLEMENTATION

NEGOTIATION STRATEGIES

1. Win - Win strategy
2. Win - lose strategy

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3. Lose - win strategy
4. Lose – lose strategy

DEADLOCK IN NEGOTIATION

Deadlock is a situation in which no progress can be made or no advancement is possible.

Sometimes parties reach an impasse and cannot reach an agreement.

FACTORS INFLUENCING NEGOTIATION

• Place

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• Time
• Subjective factors
  1. personal relationship
  2. fear
  3. future consideration
  4. Mutual obligation

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  5. persuasion
  6. practical wisdom