Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2019 Summer 3rd Sem 3539292 Designing Operations System Dos Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2019
Subject Code:3539292 Date:06/05/2019
Subject Name: Designing Operations System (DOS)
Time: 2:30 PM to 5:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.
No.
Marks
Q.1 Explain following terms.
(a) Time study
(b) Work sampling
(c) Cellular layout
(d) Batch processing
(e) Service blueprint
(f) Ergonomics
(g) Jobbing
14
Q.2 (a) Explain types of manufacturing Process. Also state How does
intermittent manufacturing differ from continuous
manufacturing?
07
(b) Explain various behavioral considerations to be taken care while
designing the Job.
07
OR
(b) ?Operations system is a transformation process?. Comment on
this.
07
Q.3 (a) Explain factors involved in designing the product.
07
(b) State the characteristics of service operations and also Explain
factors involved in delivering the services.
07
OR
Q.3 (a) What is service delivery system? Explain phases of service
delivery system.
07
(b) Explain various types of project layout used in manufacturing
plant.
07
Q.4 (a) Write a note on production line approach of service design
process.
07
(b) What is work sampling? How does it work ? 07
OR
Q.4 (a) Write a note on self service approach of service design process. 07
(b) What is work measurement? Explain systems of work
measurement.
07
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Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2019
Subject Code:3539292 Date:06/05/2019
Subject Name: Designing Operations System (DOS)
Time: 2:30 PM to 5:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.
No.
Marks
Q.1 Explain following terms.
(a) Time study
(b) Work sampling
(c) Cellular layout
(d) Batch processing
(e) Service blueprint
(f) Ergonomics
(g) Jobbing
14
Q.2 (a) Explain types of manufacturing Process. Also state How does
intermittent manufacturing differ from continuous
manufacturing?
07
(b) Explain various behavioral considerations to be taken care while
designing the Job.
07
OR
(b) ?Operations system is a transformation process?. Comment on
this.
07
Q.3 (a) Explain factors involved in designing the product.
07
(b) State the characteristics of service operations and also Explain
factors involved in delivering the services.
07
OR
Q.3 (a) What is service delivery system? Explain phases of service
delivery system.
07
(b) Explain various types of project layout used in manufacturing
plant.
07
Q.4 (a) Write a note on production line approach of service design
process.
07
(b) What is work sampling? How does it work ? 07
OR
Q.4 (a) Write a note on self service approach of service design process. 07
(b) What is work measurement? Explain systems of work
measurement.
07
Page 2 of 2
Q.5
History records that the electronic pocket calculator had a
product ancestor known as the mechanical desk calculator, first
hand powered and later electronically powered. It was a
mechanical marvel, prized by those whose jobs required
accurate computations and by organizations that needed both
accuracy and relatively high productivity in computations not
justified for programming on computers.
Calculatron, Inc was a major manufacturer of desk calculators
and had enjoyed long term profitability. It had a loyal work
force of some semiskilled and some highly skilled employees.
Although product improvements had continued over the years,
the basic design of Calculatron?s product line had been stable
for 15 years, and product design changes were carefully
implemented to take account of the existing production lines.
The market for desk calculators had been an expanding one, and
with the advantage of a relatively stable product design,
Calculatron had been able to specialize production methods,
making continuous improvements in productivity through
investments in labor saving equipment. The productivity
increases had helped secure the firm?s market position through
competitive pricing and had produced profitability and security
for both the enterprise and its employees. Employees enjoyed
high wages and salaries and excellent pension and other
benefits.
Enter electronic minicircuitry, with microcircuitry and ?chip? on
the horizon. The first electronic desk calculator had just been
announced by a competitor. Calculatron was not far behind. It
had employed staff of electronic engineers two years ago and
had assigned task of producing a revolutionary redesign of
product line. The prototype had already been tested, developing
preliminary designs of the productive system required to
produce the new electronic product line.
The production engineers are ready to develop final designs of
the productive system for the new electronic calculator line. A
meeting of the executive committee has been called to examine
preliminary plans for production in relation to short and longer
term market forecasts and predictions.
(a) What kinds of guidelines for the productive system design
should the executive committee establish for the production
engineers?
07
(b) What plans should Calculatron make for the introduction of the
new product line?
07
OR
Q.5 (a) What Challenges would be faced by Calculatron in designing
the new product line?
07
(b)
What kind of longer term plans should Calculatron make for
future product and process innovation in the calculator field?
07
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This post was last modified on 19 February 2020