Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2019 Summer 3rd Sem 2830301 Change Management And Organization Development Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (3) ? EXAMINATION ? SUMMER 2019
Subject Code: 2830301 Date:08/05/2019
Subject Name: Change Management and Organization Development
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Objective Questions Marks
Q.1(A)
1. OD is oriented to improving organizational _____.
a. growth
b. effectiveness
c. profitability
d. none of the above
2. Which of the following is an example of a psychological contract?
a. application form
b. written contract
c. job description
d. unwritten agreement
3. A hyperturbulent environment is characterized by _____.
a. rapidly changing product lines
b. continual technological innovation
c. stable market growth
d. answers a and b
4. Which of the following is NOT an element of the sociotechnical system of organizations?
a. technical
b. managerial
c. budgeting
d. structural
5. Organization culture is likely to be concerned with _____.
a. shared assumptions
b. socialization of new members
c. managerial philosophy
d. all of the above
6. The success of an OD program, to a large extent, is dependent on the fit between _____.
a. OD values and organization values
b. managerial efficiency and managerial effectiveness
c. organization vision and rewards for change
d. motivational climate and organizational effectiveness
6
Q.1
Q.1
(b)
(C)
Answer Briefly
1) Job Burnout
2) Parkinson?s Law
3) Open Book Management
4) Norms
Explain the importance and need of ?Change? in the development of
04
04
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Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (3) ? EXAMINATION ? SUMMER 2019
Subject Code: 2830301 Date:08/05/2019
Subject Name: Change Management and Organization Development
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Objective Questions Marks
Q.1(A)
1. OD is oriented to improving organizational _____.
a. growth
b. effectiveness
c. profitability
d. none of the above
2. Which of the following is an example of a psychological contract?
a. application form
b. written contract
c. job description
d. unwritten agreement
3. A hyperturbulent environment is characterized by _____.
a. rapidly changing product lines
b. continual technological innovation
c. stable market growth
d. answers a and b
4. Which of the following is NOT an element of the sociotechnical system of organizations?
a. technical
b. managerial
c. budgeting
d. structural
5. Organization culture is likely to be concerned with _____.
a. shared assumptions
b. socialization of new members
c. managerial philosophy
d. all of the above
6. The success of an OD program, to a large extent, is dependent on the fit between _____.
a. OD values and organization values
b. managerial efficiency and managerial effectiveness
c. organization vision and rewards for change
d. motivational climate and organizational effectiveness
6
Q.1
Q.1
(b)
(C)
Answer Briefly
1) Job Burnout
2) Parkinson?s Law
3) Open Book Management
4) Norms
Explain the importance and need of ?Change? in the development of
04
04
Page 2 of 2
Organization.
Q.2 (a) Give the meaning of OD. Explain its characteristics 07
(b) Give the meaning of organizational change. Explain its basic components with an
example
07
OR
(b) Explain various types of organizational change with examples 07
Q.3 (a) Explain model of adaptive orientation 07
(b) Explain socialization process with an example
07
OR
Q.3 (a) Explain systems approach 07
(b) Being an OD consultant which type of consulting style will you prefer? Why? 07
Q.4 (a) Explain any three diagnostic model 07
(b) Explain the formation of corporate culture with a corporate example 07
OR
Q.4 (a) Explain the formation of consultant client relationship 07
(b) Explain why Johari window and TA are used in OD 07
Q.5 ABC is the Marketing Department Manager of XYZ Ltd. Manager has noticed that the
department staff seems to be pulling in separate directions and some members have
trouble cooperating with others. Manager feels team building will help department
function in a more positive and productive way. ABC interviews several OD
consultants to find the change agent that will be right for what the department needs.
ABC decides on PQR, an OD consultant that best answered the question, "How will
this change agent build a group into a team?"
PQR meets ABC to discuss the problems. They define the problem as ABC sees it.
They discuss specific questions to ask and data that will be collected from interviews
with team members. PQR interviews ABC staff and immediately a number of issues
surface that appear counter-productive to effective functioning. Lack of
communication is identified as the most serious problem, and many of the other major
issues are the direct result of the communication breakdown. PQR reports the general
findings back to ABC without mentioning any names. After discussing the problem
and possible ways to solve it, they decided on some action steps for XYZ Ltd.
Q.5 (a) Do you think that ABC was correct in calling PQR? Give your reasons. What were
the major problems at XYZ Ltd.
04
Q.5 (b) If you were appointed as the OD Consultant, what would you have suggested as
strategies to improve and solve the problem of XYZ Ltd.
10
OR
Q5 A small company interested in development of project management system. With a
project management system in place, employees may be able to work smarter, handling
tasks in sequential order, identifying which tasks are dependent upon others and
outlining which resources are necessary to take projects from start to completion. The
objective behind this system is to improve quality of product or service in less time, so
customer get benefits of the same. The employees in the company numbering around
1500 are fearful of the change brought out and hence resisted in many ways. As an OD
consultant, how did you advice the management to tackle the problem and what
intervention techniques would you suggest.
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This post was last modified on 19 February 2020