Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2019 Summer 3rd Sem 3539253 Business Process Reengineering Bpr Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2019
Subject Code: 3539253 Date:10/05/2019
Subject Name: Business Process Reengineering (BPR)
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Marks
Q.1 (a) Business Process Redesign
(b) Information Technology
(c) Just In Time
(d) Information System
(e) Change Management
(f) SCM
(g) Quality Process
14
Q.2 (a) Describe at least seven common business processes in an
Organization?
07
(b) Explain some major characteristics of ERP and enlist the
reasons for failure of ERP implementation.
07
OR
(b) Explain the relationship between the various phases of BPR by
giving suitable example.
07
Q.3 (a) Briefly Explain the need of Reengineering.
07
(b) If you are a director of the company, How do you know if BPR
is right for your organization or not?
07
OR
Q.3 (a) Explain the role of Information Technology in Reengineering? 07
(b) Explain the common steps to be taken for Business process
reengineering implementation?
07
Q.4 (a) How does Value Chain Analysis help in identifying areas
offering a potential candidate for Re-engineering?
07
(b) Explain the dimensions of business process in detail. 07
OR
Q.4 (a) What are the other tools which can be used for identifying areas
for re-engineering? Explain in detail with example.
07
(b) Describe the functions of Human Resources Management and
explain how it can be relate with BPR.
07
Q.5 CASE STUDY:
Ford, an automobile manufacturing company. In the 1980s, the
American automobile industry was in a depression, and in an
attempt to cut costs, Ford decided to scrutinize some of their
departments in an attempt to find inefficient processes.
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Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2019
Subject Code: 3539253 Date:10/05/2019
Subject Name: Business Process Reengineering (BPR)
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Marks
Q.1 (a) Business Process Redesign
(b) Information Technology
(c) Just In Time
(d) Information System
(e) Change Management
(f) SCM
(g) Quality Process
14
Q.2 (a) Describe at least seven common business processes in an
Organization?
07
(b) Explain some major characteristics of ERP and enlist the
reasons for failure of ERP implementation.
07
OR
(b) Explain the relationship between the various phases of BPR by
giving suitable example.
07
Q.3 (a) Briefly Explain the need of Reengineering.
07
(b) If you are a director of the company, How do you know if BPR
is right for your organization or not?
07
OR
Q.3 (a) Explain the role of Information Technology in Reengineering? 07
(b) Explain the common steps to be taken for Business process
reengineering implementation?
07
Q.4 (a) How does Value Chain Analysis help in identifying areas
offering a potential candidate for Re-engineering?
07
(b) Explain the dimensions of business process in detail. 07
OR
Q.4 (a) What are the other tools which can be used for identifying areas
for re-engineering? Explain in detail with example.
07
(b) Describe the functions of Human Resources Management and
explain how it can be relate with BPR.
07
Q.5 CASE STUDY:
Ford, an automobile manufacturing company. In the 1980s, the
American automobile industry was in a depression, and in an
attempt to cut costs, Ford decided to scrutinize some of their
departments in an attempt to find inefficient processes.
Page 2 of 2
One of their findings was that the accounts payable department
was not as efficient as it could be: their accounts
payable division consisted of 500 people, as opposed to Mazda?s
(their partner). While Mazda was a smaller company, Ford
estimated that their department was still five times bigger than
it should have been.
Accordingly, Ford management set themselves a quantifiable
goal: to reduce the number of clerks working in accounts
payable by a couple of hundred employees. Then, they launched
a business process reengineering initiative to figure out why was
the department so overstaffed.
They analyzed the current system, and found out that it worked
as follows:
? When the purchasing department would write a purchase
order, they sent a copy to accounts payable.
? Then, the material control would receive the goods, and
send a copy of the related document to accounts payable.
? At the same time, the vendor would send a receipt for the
goods to accounts payable.
Then, the clerk at the accounts payable department would have
to match the three orders, and if they matched, he or she would
issue the payment. This, of course, took a lot of manpower in
the department.
Ford completely recreated the process digitally.
*Purchasing issues an order and inputs it into an online database.
*Material control receives the goods and cross-references with
the database to make sure it matches an order.
*If there?s a match, material control accepts the order on the
computer.
(a) Is this Business Process Reengineering? Why? 07
(b) What should company do if material order system is not proper? 07
OR
Q.5 (a) Discuss the case in detail with possible solution as per yours
view.
07
(b) Ford management set themselves a quantifiable goal: to reduce
the number of clerks working in accounts payable by a couple
of hundred employees. Is this right decision of the company?
07
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This post was last modified on 19 February 2020