Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Winter 2nd Sem 2820002 Management Information System Mis Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 2 ? EXAMINATION ? WINTER 2018
Subject Code: 2820002 Date: 31/12/ 2018
Subject Name: Management Information System (MIS)
Time: 02:30 PM TO 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
06
Q.1
(a)
1. The term CRM means?
A. Customer Relationship
Management
B. Customer Retention Manager
C. Customer?s Relative Meet D. Channel Root Market
2. Which one of the following is not a business driver for an information system?
A. Business Process Re-design B. Knowledge Asset
Management
C. Proliferation of Networks and
the Internet
D Security and Privacy
3. Which of the following options are the two basic factors of the Porter?s Forces for
driving industry competition? 1. Servicing 2. Delivery 3. Low cost 4. Product
differentiation
A. Options 2 &3 B. Options 1 &2
C. Options 3 & 4 D. Options 1 &4
4. The accounting system is _________ whereas the demand forecasting system is
________
A. Open-Close B. Deterministic, Probabilistic
C. Probabilistic-Deterministic D. Close-Open
5. TPSs are the basic business systems that serve which level of the organization?
A. Senior Management B. Middle Management
C. Operational D. Knowledge Management
6. The most important reason for failure of MIS is
A. use of improper tools for
design
B. Non involvement of end user
C. improper specifications D. None of the above
Q.1
Q.1
(b)
(c)
Explain the following terms.
1. MIS
2. Transaction processing system
3. BPR
4. Ergonomics
What is firewall? Explain
04
04
Q.2 (a)
Describe various characteristics of MIS as an instrument for
07
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1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 2 ? EXAMINATION ? WINTER 2018
Subject Code: 2820002 Date: 31/12/ 2018
Subject Name: Management Information System (MIS)
Time: 02:30 PM TO 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
06
Q.1
(a)
1. The term CRM means?
A. Customer Relationship
Management
B. Customer Retention Manager
C. Customer?s Relative Meet D. Channel Root Market
2. Which one of the following is not a business driver for an information system?
A. Business Process Re-design B. Knowledge Asset
Management
C. Proliferation of Networks and
the Internet
D Security and Privacy
3. Which of the following options are the two basic factors of the Porter?s Forces for
driving industry competition? 1. Servicing 2. Delivery 3. Low cost 4. Product
differentiation
A. Options 2 &3 B. Options 1 &2
C. Options 3 & 4 D. Options 1 &4
4. The accounting system is _________ whereas the demand forecasting system is
________
A. Open-Close B. Deterministic, Probabilistic
C. Probabilistic-Deterministic D. Close-Open
5. TPSs are the basic business systems that serve which level of the organization?
A. Senior Management B. Middle Management
C. Operational D. Knowledge Management
6. The most important reason for failure of MIS is
A. use of improper tools for
design
B. Non involvement of end user
C. improper specifications D. None of the above
Q.1
Q.1
(b)
(c)
Explain the following terms.
1. MIS
2. Transaction processing system
3. BPR
4. Ergonomics
What is firewall? Explain
04
04
Q.2 (a)
Describe various characteristics of MIS as an instrument for
07
2
organisational Change.
(b)
How do Executive support system help Senior Managers make better
decisions?
07
OR
(b)
Why are information systems so essential for running and managing a
business today?
07
Q.3 (a)
What is network topology? Name and explain principal network
topologies.
07
(b)
Define expert system and describe type of problems to which they are
applicable.
07
OR
Q.3 (a)
What is Phishing? Explain in detail.
07
(b)
Explain in detail Computer crime and Hacking as the biggest issue to
the information system.
07
Q.4 (a)
Define Data and information. Explain in detail the various attributes
of information.
07
(b)
Explain how company can use information system to improve its core
competencies with examples.
07
OR
Q.4 (a)
Differentiate between Physical LAN and Wireless LAN. Discuss
various tools required for Wireless networking with their merits and
demerits.
07
(b)
What is the role of Information Systems in helping people working in
group make decisions more efficiently?
07
Q.5 Situation Analysis for an E-Commerce Operation
You are a newly incumbent e-commerce manager in an organization that has
operated a B2B e-commerce presence for two years in all the major European
countries. The organization sells office equipment and has been as establisher
mail-order catalogue operation for 25 years. The UK, Germany, France and Italy
each have their own localized content.
Discuss the e-commerce related questions you would like to research for the
success of B2B model based on following headings:
1. Internal Analysis
2. External Analysis (micro-economic factors)
3. External Analysis (macro-economic factors)
14
OR
Q.5 For EACH of the following situations, briefly describe and justify the most
suitable Management Information System sub-type that could be implemented:
14
1. A food producing company wants to make different decisions regarding the
production process whenever these are required. Specifically, they want to be
able to effectively answer questions such as ?If one of the production process
machines breaks down, what is the effect on the company?s ability to satisfy
customer demand for our products?? and ?If we add an additional shift to our
daily work schedule on one of our production process machines, what impact
would this have on our throughput per day??.
2 A company wants to provide expert help to its technicians when diagnosing
and repairing faults in complex electronic control systems, without having to
commission and wait for the human expert to attend each time.
3. The management of a university wants to report percentage attendances in
classes for students on a weekly basis, as well as analyzing some of the student
data on an ad-hoc basis according to current information requirements.
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This post was last modified on 19 February 2020