Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Summer 2nd Sem 2820002 Management Information System Mis Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER II ? EXAMINATION ? SUMMER 2018
Subject Code: 2820002 Date: 01/06/ 2018
Subject Name: Management Information System (MIS)
Time: 10:30 AM To 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a). Multiple choice questions. Each question carries one mark 06
1.
An information system that uses what-if analysis, sensitivity analysis and
optimization techniques for decision making
A. Executive information system B. Decision support system
C. Enterprise systems D Artificial intelligence systems
2.
A cross functional enterprise system that uses IT to link organizations?
business processes and business partners such as suppliers, distributors and
customers.
A. Customer relationship
management system
B. Enterprise resource planning
systems
C. Enterprise architecture
integration
D Supply chain management
system
3.
Private network over public internet backbone
A. Extranet B. Intranet
C. Wi-Fi D. EPBX
4.
Practices of extracting and analyzing data from a data warehouse to find
hidden pattern and trends
A. Data analysis B. Data extraction
C. Data warehousing D. Data mining
5.
A virtual shop that is engaged in trading and e-commerce
A. Virtual network B. Electronic storefront
C. Payment gateway D. B2B Electronic commerce
6.
Method of reasoning that resembles human reasoning since it allows for
approximate values and inferences
A. Fuzzy logic B. Genetic algorithm
C. Neural networks D. Artificial intelligence
Q.1 (b) Define the following :
i. Office automation systems
ii. Firewalls
iii. Intranet
iv. Peer-to-peer computing
04
Q.1 (c) Write a short note on different network topology. Draw suitable diagrams
where required.
04
Q.2 (a) What are management information systems? Explain their working and the
different reports generated by them.
07
(b) Why are information systems so essential for managing business today?
Highlight the strategic benefits achieved by using them.
07
FirstRanker.com - FirstRanker's Choice
1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER II ? EXAMINATION ? SUMMER 2018
Subject Code: 2820002 Date: 01/06/ 2018
Subject Name: Management Information System (MIS)
Time: 10:30 AM To 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a). Multiple choice questions. Each question carries one mark 06
1.
An information system that uses what-if analysis, sensitivity analysis and
optimization techniques for decision making
A. Executive information system B. Decision support system
C. Enterprise systems D Artificial intelligence systems
2.
A cross functional enterprise system that uses IT to link organizations?
business processes and business partners such as suppliers, distributors and
customers.
A. Customer relationship
management system
B. Enterprise resource planning
systems
C. Enterprise architecture
integration
D Supply chain management
system
3.
Private network over public internet backbone
A. Extranet B. Intranet
C. Wi-Fi D. EPBX
4.
Practices of extracting and analyzing data from a data warehouse to find
hidden pattern and trends
A. Data analysis B. Data extraction
C. Data warehousing D. Data mining
5.
A virtual shop that is engaged in trading and e-commerce
A. Virtual network B. Electronic storefront
C. Payment gateway D. B2B Electronic commerce
6.
Method of reasoning that resembles human reasoning since it allows for
approximate values and inferences
A. Fuzzy logic B. Genetic algorithm
C. Neural networks D. Artificial intelligence
Q.1 (b) Define the following :
i. Office automation systems
ii. Firewalls
iii. Intranet
iv. Peer-to-peer computing
04
Q.1 (c) Write a short note on different network topology. Draw suitable diagrams
where required.
04
Q.2 (a) What are management information systems? Explain their working and the
different reports generated by them.
07
(b) Why are information systems so essential for managing business today?
Highlight the strategic benefits achieved by using them.
07
2
OR
(b) Explain how information technology can be used to implement the basic
competitive strategies. Support your answer by providing suitable
examples.
07
Q.3 (a) Distinguish between the different modules of CRM application? How do the
support the different processes
07
(b) What are the different ways in which organizations are making use of
internet to facilitate their working? Explain the business benefit of using
internet.
07
OR
Q.3 (a) How is Enterprise Resource Planning (ERP) beneficial to organize several
business functions? Describe with proper examples
07
(b) Todays, business organizations are increasingly engaging with customers
using e-commerce platform. What are the benefits of e-commerce business
model?
07
Q.4 (a) What are decision support systems? Briefly explain the different analytical
techniques used in decision support systems to support decision making.
07
(b) What is information system security? Explain the different security
measures that are important for maintaining information system security.
07
OR
Q.4 (a) What are business intelligence systems? Explain their components and the
decision making support they provide to business firms.
07
(b) What are the social, ethical and managerial challenges of implementing
information systems in organizations? Explain them in detail giving
suitable examples.
07
Q.5 Mascot Foods
Mascot Foods Pvt Ltd. is a Noida based packaged food manufacturing
firm. It also manufactures biscuits and bakery products. In all 25 different
products are produced and sold by the firm. Their products are mainly
distributed in North Indian states of UP, Uttarakhand, Himachal Pradesh,
Punjab and Haryana.
Ever since its inception in the year 2005, the firm has been purchasing its
raw material like wheat flour, sugar, eggs, preservatives and additional
flavors from the local farmers and nearby markets. The input cost varies
with the cost of the products which in turn depends on the crop production
and dependent on rainfall in the previous year. Besides the raw material
cost, labour management is another factor that the company has to take
care of. Looking at the seasonal variations in raw material availability, the
company has to maintain enough buffer stocks.
(Continued)
14
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1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER II ? EXAMINATION ? SUMMER 2018
Subject Code: 2820002 Date: 01/06/ 2018
Subject Name: Management Information System (MIS)
Time: 10:30 AM To 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a). Multiple choice questions. Each question carries one mark 06
1.
An information system that uses what-if analysis, sensitivity analysis and
optimization techniques for decision making
A. Executive information system B. Decision support system
C. Enterprise systems D Artificial intelligence systems
2.
A cross functional enterprise system that uses IT to link organizations?
business processes and business partners such as suppliers, distributors and
customers.
A. Customer relationship
management system
B. Enterprise resource planning
systems
C. Enterprise architecture
integration
D Supply chain management
system
3.
Private network over public internet backbone
A. Extranet B. Intranet
C. Wi-Fi D. EPBX
4.
Practices of extracting and analyzing data from a data warehouse to find
hidden pattern and trends
A. Data analysis B. Data extraction
C. Data warehousing D. Data mining
5.
A virtual shop that is engaged in trading and e-commerce
A. Virtual network B. Electronic storefront
C. Payment gateway D. B2B Electronic commerce
6.
Method of reasoning that resembles human reasoning since it allows for
approximate values and inferences
A. Fuzzy logic B. Genetic algorithm
C. Neural networks D. Artificial intelligence
Q.1 (b) Define the following :
i. Office automation systems
ii. Firewalls
iii. Intranet
iv. Peer-to-peer computing
04
Q.1 (c) Write a short note on different network topology. Draw suitable diagrams
where required.
04
Q.2 (a) What are management information systems? Explain their working and the
different reports generated by them.
07
(b) Why are information systems so essential for managing business today?
Highlight the strategic benefits achieved by using them.
07
2
OR
(b) Explain how information technology can be used to implement the basic
competitive strategies. Support your answer by providing suitable
examples.
07
Q.3 (a) Distinguish between the different modules of CRM application? How do the
support the different processes
07
(b) What are the different ways in which organizations are making use of
internet to facilitate their working? Explain the business benefit of using
internet.
07
OR
Q.3 (a) How is Enterprise Resource Planning (ERP) beneficial to organize several
business functions? Describe with proper examples
07
(b) Todays, business organizations are increasingly engaging with customers
using e-commerce platform. What are the benefits of e-commerce business
model?
07
Q.4 (a) What are decision support systems? Briefly explain the different analytical
techniques used in decision support systems to support decision making.
07
(b) What is information system security? Explain the different security
measures that are important for maintaining information system security.
07
OR
Q.4 (a) What are business intelligence systems? Explain their components and the
decision making support they provide to business firms.
07
(b) What are the social, ethical and managerial challenges of implementing
information systems in organizations? Explain them in detail giving
suitable examples.
07
Q.5 Mascot Foods
Mascot Foods Pvt Ltd. is a Noida based packaged food manufacturing
firm. It also manufactures biscuits and bakery products. In all 25 different
products are produced and sold by the firm. Their products are mainly
distributed in North Indian states of UP, Uttarakhand, Himachal Pradesh,
Punjab and Haryana.
Ever since its inception in the year 2005, the firm has been purchasing its
raw material like wheat flour, sugar, eggs, preservatives and additional
flavors from the local farmers and nearby markets. The input cost varies
with the cost of the products which in turn depends on the crop production
and dependent on rainfall in the previous year. Besides the raw material
cost, labour management is another factor that the company has to take
care of. Looking at the seasonal variations in raw material availability, the
company has to maintain enough buffer stocks.
(Continued)
14
3
The company distributes its products through a network of dealers and
distributors. They have appointed distributors in all the major zone in
which they operate. Further, the distributors supply goods to the dealers in
each city. The dealers approach retailers in towns and villages. Thus the
products of the company reach thousands of retailers in the areas they are
operating in.
To create demand and awareness about its products, the company regularly
launches advertising campaigns in the visual and print media. The
marketing manager has to be careful in choosing the most affective media
to reach out to the customers. Besides the publicity, he also has to resort to
discounts, freebies and attractive schemes for retailers to push the product
sales.
The company sales have been almost stagnant for the last three years
despite of manufacturing good quality product and tireless efforts by the
company to increase sales and build new customers. A major portion of its
margins is utilized up in maintaining dealers / retailers.
To grow the firms business and to meet the future demands, the top
management is exploring the option of increasing reach by marketing their
products in central Indian states. To meet the demands, the firm will have
to set up new manufacturing unit in some other regions to take the benefits
of attractive tax free zones provided in those states. They are also looking
for adopting information systems so as to facilitate in their working.
Mascot Foods has approached you as an IT consultant to the firm.
Questions:
1. Suggest what IT systems can be adopted by the firm that can help them
overcome the problems the firm is facing. Highlight the benefits of each
tools / technologies suggested by you.
2. Elaborate what components would be required for automating the
business processes.
07
07
OR
Q.5 Chemtron
Chemtron is a Mumbai based company, specializing in chemical coating
of products. The company had two manufacturing units that are always
busy and engaged to their full capacity utilization. The company has
implemented integrated software solutions to take care of purchase order
processing, sales order processing, inventory management, production
planning, manufacturing processes, material management and financial
accounting.
The firm has an e-commerce portal which is capable of receiving orders
online. The orders are processed instantly and a confirmation is sent to the
customer. The system also sends intimation to logistics, manufacturing
planning and purchase department for receipt of said order. The production
planning department then schedules the order for production and sends the
material requirement plan to the purchase department and warehouse. The
production manager can check the availability of raw material on his
computer system and request the manager to replenish the stock shortages.
The job is put for actual production as per the schedule and the online e-
commerce site is updated with the real time data.
(Continued)
FirstRanker.com - FirstRanker's Choice
1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER II ? EXAMINATION ? SUMMER 2018
Subject Code: 2820002 Date: 01/06/ 2018
Subject Name: Management Information System (MIS)
Time: 10:30 AM To 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a). Multiple choice questions. Each question carries one mark 06
1.
An information system that uses what-if analysis, sensitivity analysis and
optimization techniques for decision making
A. Executive information system B. Decision support system
C. Enterprise systems D Artificial intelligence systems
2.
A cross functional enterprise system that uses IT to link organizations?
business processes and business partners such as suppliers, distributors and
customers.
A. Customer relationship
management system
B. Enterprise resource planning
systems
C. Enterprise architecture
integration
D Supply chain management
system
3.
Private network over public internet backbone
A. Extranet B. Intranet
C. Wi-Fi D. EPBX
4.
Practices of extracting and analyzing data from a data warehouse to find
hidden pattern and trends
A. Data analysis B. Data extraction
C. Data warehousing D. Data mining
5.
A virtual shop that is engaged in trading and e-commerce
A. Virtual network B. Electronic storefront
C. Payment gateway D. B2B Electronic commerce
6.
Method of reasoning that resembles human reasoning since it allows for
approximate values and inferences
A. Fuzzy logic B. Genetic algorithm
C. Neural networks D. Artificial intelligence
Q.1 (b) Define the following :
i. Office automation systems
ii. Firewalls
iii. Intranet
iv. Peer-to-peer computing
04
Q.1 (c) Write a short note on different network topology. Draw suitable diagrams
where required.
04
Q.2 (a) What are management information systems? Explain their working and the
different reports generated by them.
07
(b) Why are information systems so essential for managing business today?
Highlight the strategic benefits achieved by using them.
07
2
OR
(b) Explain how information technology can be used to implement the basic
competitive strategies. Support your answer by providing suitable
examples.
07
Q.3 (a) Distinguish between the different modules of CRM application? How do the
support the different processes
07
(b) What are the different ways in which organizations are making use of
internet to facilitate their working? Explain the business benefit of using
internet.
07
OR
Q.3 (a) How is Enterprise Resource Planning (ERP) beneficial to organize several
business functions? Describe with proper examples
07
(b) Todays, business organizations are increasingly engaging with customers
using e-commerce platform. What are the benefits of e-commerce business
model?
07
Q.4 (a) What are decision support systems? Briefly explain the different analytical
techniques used in decision support systems to support decision making.
07
(b) What is information system security? Explain the different security
measures that are important for maintaining information system security.
07
OR
Q.4 (a) What are business intelligence systems? Explain their components and the
decision making support they provide to business firms.
07
(b) What are the social, ethical and managerial challenges of implementing
information systems in organizations? Explain them in detail giving
suitable examples.
07
Q.5 Mascot Foods
Mascot Foods Pvt Ltd. is a Noida based packaged food manufacturing
firm. It also manufactures biscuits and bakery products. In all 25 different
products are produced and sold by the firm. Their products are mainly
distributed in North Indian states of UP, Uttarakhand, Himachal Pradesh,
Punjab and Haryana.
Ever since its inception in the year 2005, the firm has been purchasing its
raw material like wheat flour, sugar, eggs, preservatives and additional
flavors from the local farmers and nearby markets. The input cost varies
with the cost of the products which in turn depends on the crop production
and dependent on rainfall in the previous year. Besides the raw material
cost, labour management is another factor that the company has to take
care of. Looking at the seasonal variations in raw material availability, the
company has to maintain enough buffer stocks.
(Continued)
14
3
The company distributes its products through a network of dealers and
distributors. They have appointed distributors in all the major zone in
which they operate. Further, the distributors supply goods to the dealers in
each city. The dealers approach retailers in towns and villages. Thus the
products of the company reach thousands of retailers in the areas they are
operating in.
To create demand and awareness about its products, the company regularly
launches advertising campaigns in the visual and print media. The
marketing manager has to be careful in choosing the most affective media
to reach out to the customers. Besides the publicity, he also has to resort to
discounts, freebies and attractive schemes for retailers to push the product
sales.
The company sales have been almost stagnant for the last three years
despite of manufacturing good quality product and tireless efforts by the
company to increase sales and build new customers. A major portion of its
margins is utilized up in maintaining dealers / retailers.
To grow the firms business and to meet the future demands, the top
management is exploring the option of increasing reach by marketing their
products in central Indian states. To meet the demands, the firm will have
to set up new manufacturing unit in some other regions to take the benefits
of attractive tax free zones provided in those states. They are also looking
for adopting information systems so as to facilitate in their working.
Mascot Foods has approached you as an IT consultant to the firm.
Questions:
1. Suggest what IT systems can be adopted by the firm that can help them
overcome the problems the firm is facing. Highlight the benefits of each
tools / technologies suggested by you.
2. Elaborate what components would be required for automating the
business processes.
07
07
OR
Q.5 Chemtron
Chemtron is a Mumbai based company, specializing in chemical coating
of products. The company had two manufacturing units that are always
busy and engaged to their full capacity utilization. The company has
implemented integrated software solutions to take care of purchase order
processing, sales order processing, inventory management, production
planning, manufacturing processes, material management and financial
accounting.
The firm has an e-commerce portal which is capable of receiving orders
online. The orders are processed instantly and a confirmation is sent to the
customer. The system also sends intimation to logistics, manufacturing
planning and purchase department for receipt of said order. The production
planning department then schedules the order for production and sends the
material requirement plan to the purchase department and warehouse. The
production manager can check the availability of raw material on his
computer system and request the manager to replenish the stock shortages.
The job is put for actual production as per the schedule and the online e-
commerce site is updated with the real time data.
(Continued)
4
The customer can see the status of their order by simply logging onto this
site. As the product is ready, the intimation is sent automatically to the
logistics manager and the sales head he then makes a dispatch advice,
which is sent through the integrated application suite to the warehouse and
the finance department. The finance manager generates the invoice and the
details are sent to dispatch for actual shipment of the goods. The customer
receives an electronic mail to this effect and they collect their goods from
the transporters delivery office.
The CEO of the firm is also able to access summary reports that present a
graphical display of data representing the business operation of the
company. The managers too can access periodical, exceptional or on-
demand report. The customer and suppliers too are able to access their data
over the extranet that Chemtron has established.
Questions:
1. Identify the various types of information systems used by
Chemtron
2. How do information systems support (a) business operations, (b)
business decision making, (c) strategic advantage, (d) e-business
initiative, and (e) e-commerce at Chemtron
04
10
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This post was last modified on 19 February 2020