Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2016 Winter 3rd Sem 2830403 Business Process Reengineering Bpr Previous Question Paper
Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? ? EXAMINATION ? WINTER 2016
Subject Code: 2830403 Date: 05/01/2017
Subject Name: Business Process Reengineering (BPR)
Time: 02.30 PM TO 05.30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1(a)
1
Answer the following MCQs. 06
What is BPR?
A A customer's perception of a
customer-focused business
that offers the best value.
B Organizational operations
and development.
C A fundamental rethinking
and radical redesign of
business processes to achieve
dramatic improvements in
cost, quality, speed and
service.
D A customer's perception
that uses the Internet.
2.
Six Sigma is a managerial approach designed to create processes
resulting in at most __________
A 3.4 defects per million B 340 defects per million
C 34 defects out of 10,000 D 34 defects per 100,000
3.
Which of the following isn?t part of ERP implementation?
A Vendor representatives B Employees team
C Customer D Consultants
4.
Which of the following isn?t benefit of an ERP system?
A Information integration B Better customer
satisfaction
C Use of latest technology D Program management
5.
ERP stands for ________
A Enterprise Requirement
Planning
B Enterprise Resource
Planning
C Enterprise Reengineering
Planning
D None of this
6.
Kaizen describes _________
A None of this B Both c & d
C Continuous improvement D Continuous degradation
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Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? ? EXAMINATION ? WINTER 2016
Subject Code: 2830403 Date: 05/01/2017
Subject Name: Business Process Reengineering (BPR)
Time: 02.30 PM TO 05.30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1(a)
1
Answer the following MCQs. 06
What is BPR?
A A customer's perception of a
customer-focused business
that offers the best value.
B Organizational operations
and development.
C A fundamental rethinking
and radical redesign of
business processes to achieve
dramatic improvements in
cost, quality, speed and
service.
D A customer's perception
that uses the Internet.
2.
Six Sigma is a managerial approach designed to create processes
resulting in at most __________
A 3.4 defects per million B 340 defects per million
C 34 defects out of 10,000 D 34 defects per 100,000
3.
Which of the following isn?t part of ERP implementation?
A Vendor representatives B Employees team
C Customer D Consultants
4.
Which of the following isn?t benefit of an ERP system?
A Information integration B Better customer
satisfaction
C Use of latest technology D Program management
5.
ERP stands for ________
A Enterprise Requirement
Planning
B Enterprise Resource
Planning
C Enterprise Reengineering
Planning
D None of this
6.
Kaizen describes _________
A None of this B Both c & d
C Continuous improvement D Continuous degradation
Page 2 of 2
Q.1 b Define:
1. Business Process Reengineering 2. ERP
3. Project 4. Six-sigma
04
Q.1 c Briefly Explain the need of Reengineering. 04
Q.2 a Differentiate between BPR and Enterprise Resources Planning
(ERP).
07
b Write a detailed note on Business Process Reengineering
methodology.
07
OR
b Explain six-sigma with example. 07
Q.3 a Explain some major characteristics of ERP and enlist the reasons
for failure of ERP implementation.
07
b Give the reasons for not applying reengineering in the
organization.
07
OR
Q.3 a Write a short note on TPM (Total Productive Maintenance) and
Kaizen.
07
b Explain the Just-in-Time (JIT) production. 07
Q.4 a Explain the reason for BPR project success and failure 07
b Elaborate the contribution of information technology in BPR. 07
OR
Q.4 a Explain ISO standards and TQM in detail 07
b Enlist and explain the principles of reengineering. 07
Q.5 Explain the risks associated with Business process reengineering
projects in context with retail industry.
14
OR
Q.5 Explain the relationship between the various phases of BPR by
giving suitable example.
14
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This post was last modified on 19 February 2020