Download GTU BE/B.Tech 2019 Winter 3rd Sem New 3130004 Effective Technical Communication Question Paper

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GUJARAT TECHNOLOGICAL UNIVERSITY
BE - SEMESTER- III (New) EXAMINATION — WINTER 2019

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Instructions:

1. Attempt all questions.

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2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.

MARKS

1. (a) Define nonverbal communication and enlist various components of nonverbal communication. [03]
   (b) Explain the term ‘kinesics’ and its components - facial expressions, gestures, postures, eye contact, touch in personal space, social space and public space. [04]
   

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   (c) Define the term ‘communication’ and explain the process with the help of a diagram. [07]
2. (a) Explain significance of intercultural and interpersonal communication in professional life. [03]
   (b) Prepare technical description of any one tool, mechanism or a piece of equipment with useful information and a clean diagram. [04]
   (c) A leading university in your city has sought proposals for setting up a computer lab in its campus. As an expert in the field, draft a proposal to the registrar of the university. [07]

   OR

   (c) You are a final year student of Engineering. You have come across an advertisement for the post of an executive engineer. Draft a resume along with a cover letter to be sent to the company. [07]

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3. (a) What are paralinguistic features? Explain their importance, with special reference to delivering a presentation. [03]
   (b) A meeting was organized to plan the annual tech-fest of your institute. Agenda like selection of events, getting finance and forming the faculty and student committees were discussed during the meeting. Prepare minutes of the meeting. [04]
   (c) A serious accident had taken place at a company plant few days ago. As manager of the plant, prepare a detailed report on it with a view to the causes, damage done and precautions for future. [07]

   OR

   (a) Your company has ordered 50 computers. On receiving the consignment, you came to know that three computers are not found as per configuration sent. As manager, write a letter of complaint to the manager, ABB Corporation, Hyderabad. [03]
4. (a) Bharat Industries from 103, GIDC, Baroda wants to purchase an industrial tool from Giant Tools Firm, M G Road, Mumbai. On behalf of Bharat Industries, you are given the responsibility to write a letter of inquiry regarding the industrial tool. Draft the letter. [07]

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5. (a) For effective communication, one must develop critical and creative thinking process. Discuss. [03]
   (b) What is group discussion as part of the recruitment process? Which key skills are essential for successful participation in group discussion? [04]
   (c) Elaborate the following verbs/actions for self-development-Read, Learn, Listen, Remember, Think. [07]

   OR

   (a) Define negotiation skills. What are various stages of negotiation process? [03]
   (b) Write a brief note on: 1. Persist 2. Dream [04]
   

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   (c) Define Engineering ethics. Explain significance of its study with reference to an individual and an organization. [07]
6. (a) Write a brief note on ethical dilemma and steps to resolve it. [03]
   (b) Write a note on etiquette that one should follow while receiving or placing a call for business purpose. [04]
   (c) What are the techniques of effective time management? Explain advantages of time management. [07]

   OR

   (a) Explain various approaches for making moral choices. [03]
   

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   (b) Why is it important to learn to say NO? How can it be expressed politely? [04]
   (c) How will you prepare for a business trip abroad? What manners and etiquettes will you follow? [07]

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