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Subject Code: 160206
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GUJARAT TECHNOLOGICAL UNIVERSITY
BE — SEMESTER VI (OLD) EXAMINATION — WINTER 2017
Subject Name: Total Quality Management
Time: 02:30 pm to 05:00 pm
Instructions:
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- Attempt all questions.
- Make suitable assumptions wherever necessary.
- Figures to the right indicate full marks.
Q.1 (a) Discuss about Internal and External Customer briefly. 07
Q.1 (b) Define Quality. Explain Evolution of TQM. 07
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Q.2 (a) To inculcate TQM culture which factors should be ensured by Management? 07
Q.2 (b) Explain 14 point philosophy from Deming for Total Quality Management. 07
OR
Q.3 (a) Discuss SWOT analysis. 07
Q.3 (b) Describe Quality Function Deployment (QFD) and state its benefits. 07
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Q.4 (a) Explain Customer Satisfaction Model with reference to TQM. 07
OR
Q.4 (b) Explain Quality Circle Philosophy. 07
Q.5 (a) Explain quality auditing with its benefits. Enlist quality certifying agencies. 07
Q.5 (b) Explain 5S as a work place management tool. 07
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OR
Q.3 (a) Enlist 7 QC tools and discuss about any three: 07
Q.3 (b) Explain FMEA. 07
Q.4 (a) Explain TPM with its 8 Pillars. 07
Q.4 (b) Discuss PDCA as a continuous improvement strategy. 07
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OR
Q.5 (a) Enlist drivers of Quality and Explain it. 07
Q.5 (b) Define Reliability and discuss about Failure Rate Analysis. 07
Q.1 (a) What is cost of quality?-Classify it, and Explain any two. 07
Date: 13-11-2017
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Total Marks: 70
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