Download PTU B.Tech 2020 March ME 6th Sem Total Quality Management Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) BE/BTech ME (Mechanical Engineering) 2020 March 6th Sem Total Quality Management Previous Question Paper

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Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Tech.(ME) (E-I 2012 Onwards) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/ME-2.5
M.Code : 71257
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
Q1 Answer briefly :
a) In term Total Quality Management what does ?Total? represents.
b) Discuss the importance of quality for manufacturing Industry.
c) Explain how JIT helps to remove inventory problems?
d) Explain how TQM helps in attaining Customer Satisfaction?
e) List down the methods used for data collection of customer complaints.
f) What are Quality Circles?
g) What do you mean by Quality Assurance system?
h) Define Benchmarking.
i) Give the benefits of Elements of ISO 9001.
j) What do you mean by failure mode effect analysis?

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1 | M - 7 1 2 5 7 ( S 2 ) - 2 1 2 4
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Tech.(ME) (E-I 2012 Onwards) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/ME-2.5
M.Code : 71257
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
Q1 Answer briefly :
a) In term Total Quality Management what does ?Total? represents.
b) Discuss the importance of quality for manufacturing Industry.
c) Explain how JIT helps to remove inventory problems?
d) Explain how TQM helps in attaining Customer Satisfaction?
e) List down the methods used for data collection of customer complaints.
f) What are Quality Circles?
g) What do you mean by Quality Assurance system?
h) Define Benchmarking.
i) Give the benefits of Elements of ISO 9001.
j) What do you mean by failure mode effect analysis?

2 | M - 7 1 2 5 7 ( S 2 ) - 2 1 2 4
SECTION-B
Q2 Discuss how JIT system helps in overall waste elimination in manufacturing Industry.
Q3 Discuss in detail various Models of TQM.
Q4 Discuss in detail Just-in-time cause and effect chain in manufacturing Industry.
Q5 Explain in detail the relevance and origin of ISO 9000.
Q6 Discuss basic steps for implementation of JIT.

SECTION-C
Q7 Discuss various internal/external factors affecting process management.
Q8 Explain various methods used for Total Employee Involvement in industries.
Q9 Discuss in detail the concept of Benchmarking.









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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