Download PTU B.Tech 2020 March EE 7th and 8th Sem Total Quality Management Question Paper

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Roll No. [ | [ [T TTT] Total No. of Pages : 02
Total No. of Questions : 09

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B.Tech.(EE) PT (OE) (Sem.-8)

TOTAL QUALITY MANAGEMENT

Subject Code : BTME-6XX/ME-251

M.Code : 74389

Time : 3 Hrs. Max. Marks : 60

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

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1) Answer briefly :

1. Discuss the concept of Total Quality Control.
2. Define and explain factors of excellence.
3. What is the utility of quality circles?
4. Explain the meaning of waste elimination.

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5. Explain how is quality control different from quality management?
6. What is meant by Quality Function Development?
7. What are fish bone diagrams?
8. What is meant by failure mode effect analysis?
9. Discuss the utility of KANBAN.

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10. Why do employees need to be educated and trained in order to maintain quality?

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SECTION-B

2. Discuss the various TQM models in brief.
3. Explain how is data collected in case of customer complaints?

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4. Discuss the factors affecting process management.
5. Write a note on ISO standards, discussing its salient features.
6. List the various Quality Control (QC) tools and explain any two.

SECTION-C

7. Explain the concept of JIT. Also describe the steps in its implementation.

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8. What is meant by Benchmarking? List and explain its various types.
9. Write notes on :
   1. Taguchi methods
   2. Quality assurance systems

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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