Download JNTU-Hyderabad MBA 2nd Sem R17 2018 July 742AF Total Quality Management Question Paper

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R17

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Code No: 742AF

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD

MBA II Semester Examinations, June/July-2018

TOTAL QUALITY MANAGEMENT

Time: 3 hours

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Max.Marks:75

Note: This question paper contains two parts A and B.

Part A is compulsory which carries 25 marks. Answer all questions in Part A.

Part B consists of 5 Units. Answer any one full question from each unit. Each question carries 10 marks and may have a, b, c as sub questions.

PART - A 5×5 Marks = 25

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1. a) What are different quality dimensions? [5]
2. b) What is the importance of supplier-buyer partnership? [5]
3. c) What do you understand by house of quality? [5]
4. d) What is failure rate? What is its relevance to quality? [5]
5. e) Explain briefly orthogonal design. [5]

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PART - B 5×10 Marks = 50

1. a) What is Total Quality Management (TQM)? How does it represent a challenge to the earlier management practices?
   b) Critically evaluate the contributions made by the quality Gurus-Ishikawa, Crosby, Conway and Taguchi. [5+5]
   OR
2. a) How customer value is measured? How do you measure and evaluate customer satisfaction and dissatisfaction? Explain.
   

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   b) What is Cost of quality? What are Determinants of quality? Discuss about Quality Audit. [5+5]
3. a) How would you assess quality of different suppliers? Write detailed note on supplier selection process?
   b) What is benchmarking? What is the benchmarking process? [5+5]
   OR
4. a) Discuss: Kaizen, Supplier Partnership, and current Performance.
   

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   b) What is PDCA Cycle? Discuss. [5+5]
5. a) Write a note on quality management system. What are its benefits?
   b) Discuss the steps involved in designing customer-satisfaction surveys? [5+5]
   OR
6. a) What is QFD? List and discus the steps involved in QFD process
   

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   b) Discuss the approach for Six-Sigma practice. List out five areas of a manufacturing company that can gain from Six-Sigma Practice. [5+5]
7. a) What is FEMA? What is its process?
   b) What is total Productive Maintenance? Explain. [5+5]
   OR
8. a) What is Quality by design? What are its benefits?
   

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   b) What are Autonomous Work groups? Explain. [5+5]
9. a) Write a note on forced field analysis?
   b) Write a note on: Histogram, process capability and Hypothesis. [5+5]
   OR
10. a) What is Quality Control? How is quality assessed through control charts?
    

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    b) How do you manage quality in a service Industry? [5+5]

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