Download JNTU-Hyderabad MBA 2nd Sem R17 2019 May 742AF Total Quality Management Question Paper

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R17

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Code No: 742AF

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD

MBA II Semester Examinations, April/May-2019

TOTAL QUALITY MANAGEMENT

Time: 3hours

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Max.Marks:75

Note: This question paper contains two parts A and B.

Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B consists of 5 Units. Answer any one full question from each unit. Each question carries 10 marks and may have a, b, c as sub questions.

PART - A 5 × 5 Marks = 25

1. a) Describe Quality Councils. [5]

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2. b) Explain Kaizen Strategy. [5]
3. c) Discuss about Internal Audit. [5]
4. d) What do you understand about product liability? [5]
5. e) Write short notes on Statistical Process Control. [5]

PART - B 5 × 10 Marks = 50

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2. Explain in detail the salient features of Deming Philosophy. [10]
   OR
3. Discuss the impact of Leadership on Total Quality Management. [10]
4. Explain the various steps in PDCA Cycle. [10]
   OR

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5. Discuss in detail the concept of Reengineering with the help of examples. [10]
6. Differentiate between ISO 9000 and ISO 14000 Series. [10]
   OR
7. Explain the important aspects of Six Sigma and brief on QFD processes. [10]
8. Explain how FMEA documentation is carried out? [10]
   

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   OR
9. Discuss the Philosophy of Total Productive Maintenance and brief on quality by design. [10]
10. Explain the process decision program chart and discuss the forced field analysis. [10]
    OR
11. Describe about experimental design and state the quality strategy for Indian industries. [10]

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