Download JNTU-Hyderabad MBA 2nd Sem R17 2019 May 742AF Total Quality Management Question Paper

Download JNTUH (Jawaharlal Nehru Technological University Hyderabad) MBA (Master of Business Administration) 2nd Semester (Second Semester) R17 2019 May 742AF Total Quality Management Previous Question Paper

Code No: 742AF
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA II Semester Examinations, April/May-2019
TOTAL QUALITY MANAGEMENT
Time: 3hours Max.Marks:75

Note: This question paper contains two parts A and B.
Part A is compulsory which carries 25 marks. Answer all questions in Part A. Part B
consists of 5 Units. Answer any one full question from each unit. Each question carries
10 marks and may have a, b, c as sub questions.

PART - A 5 ? 5 Marks = 25

1. a) Describe Quality Councils. [5]
b) Explain Kaizen Strategy. [5]
c) Discuss about Internal Audit. [5]
d) What do you understand about product liability? [5]
e) Write short notes on Statistical Process Control. [5]

PART - B 5 ? 10 Marks = 50

2. Explain in detail the salient features of Deming Philosophy. [10]
OR
3. Discuss the impact of Leadership on Total Quality Management. [10]

4. Explain the various steps in PDCA Cycle. [10]
OR
5. Discuss in detail the concept of Reengineering with the help of examples. [10]

6. Differentiate between ISO 9000 and ISO 14000 Series. [10]
OR
7. Explain the important aspects of Six Sigma and brief on QFD processes. [10]

8. Explain how FMEA documentation is carried out? [10]
OR
9. Discuss the Philosophy of Total Productive Maintenance and brief on quality by
design. [10]

10. Explain the process decision program chart and discuss the forced field analysis. [10]
OR
11. Describe about experimental design and state the quality strategy for Indian industries.
[10]

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R17

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