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Download Calicut University M.Com Latest 2020 Business Communication1 Question Bank

Download UOC (University of Calicut) M.Com (Master of Commerce) Business Communication1 Question Bank (Important Questions)

This post was last modified on 26 December 2019

This download link is referred from the post: Calicut University 2020 Important Questions (Question Bank) || (University of Calicut)


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MCQs-Business Communication


2nd SEMESTER M.Com (SDE)

--- Content provided by FirstRanker.com ---

BUSINESS COMMUNICATION

Multiple choice Questions.

Prepared by:

Praveen M V

Asst. Professor

--- Content provided by FirstRanker.com ---

Dept. of Commerce

Govt. College Madappally


  1. The term “communis” derived from ______ word.
    1. Greek.
    2. Latin.
    3. Chinese.
    4. --- Content provided by FirstRanker.com ---

    5. English.
  2. Communication means ______ information, feeling and thoughts, with others.
    1. To receive.
    2. Exchange of.
    3. Conveying.
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  3. Grapevine communication is associated with ______ communication.
    1. Formal
    2. Informal
    3. Horizontal
    4. --- Content provided by FirstRanker.com ---

    5. Vertical.
  4. Lateral communication is between
    1. Superior and subordinate.
    2. Same cadre of personal.
    3. Subordinate and superior.
    4. --- Content provided by FirstRanker.com ---

    5. Among all.
  5. Audio Visual communication combines
    1. Auditory only.
    2. Visual only
    3. Both auditory & visual.
    4. --- Content provided by FirstRanker.com ---

    5. Written.
  6. Communication problems otherwise known as
    1. Enquire.
    2. Barriers.
    3. Encoding.
    4. --- Content provided by FirstRanker.com ---

    5. Decoding.
  7. Posters fall under ______ communication.
    1. Oral.
    2. Visual.
    3. Written.
    4. --- Content provided by FirstRanker.com ---

    5. Spoken.
  8. Informal communication is otherwise known as ______ communication.
    1. Grapevine.
    2. Lateral.
    3. Visual.
    4. --- Content provided by FirstRanker.com ---

    5. Horizontal.
  9. Horizontal communication flows through ______
    1. Face-to-face discussion.
    2. Telephonic talk.
    3. Periodical meeting.
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  10. Gestural communication is a ______
    1. Non-Verbal Message.
    2. Direct conversation.
    3. oral communication
    4. --- Content provided by FirstRanker.com ---

    5. Written.
  11. Physical Barriers to communication are
    1. Time and distance.
    2. Interpretation of words.
    3. Denotations.
    4. --- Content provided by FirstRanker.com ---

    5. Connotations.
  12. Communication is derived from a Latin word “Communis” which means
    1. Community
    2. Share
    3. Common
    4. --- Content provided by FirstRanker.com ---

    5. Marxist
  13. Communication starts with:
    1. Encoding
    2. Sender
    3. Channel
    4. --- Content provided by FirstRanker.com ---

    5. Feedback
  14. The number of key elements in the communication process is :
    1. Five
    2. Six
    3. Seven
    4. --- Content provided by FirstRanker.com ---

    5. Four
  15. The two broad areas of communication are:
    1. Oral and written communication
    2. Verbal and written communication
    3. Verbal and non-verbal communication
    4. --- Content provided by FirstRanker.com ---

    5. Oral and non-verbal communication
  16. Which of the following combination is /are example/s of oral communication?
    1. Meetings, memos and presentations
    2. Meetings, memos and performance reviews
    3. Meetings, presentations and performance reviews
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  17. Which of the following combination is /are example/s of written communication?
    1. Letters and voicemail
    2. Reports and email
    3. Circulars and voicemail
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  18. Orders and directives are the example of:
    1. Downward communication
    2. Upward communication
    3. Diagonal communication
    4. --- Content provided by FirstRanker.com ---

    5. Horizontal communication
  19. Communication between HR manager and salesman is an example of:
    1. Horizontal communication
    2. Lateral communication
    3. Diagonal communication
    4. --- Content provided by FirstRanker.com ---

    5. Vertical communication
  20. Diagonal communication is also known as:
    1. Cross ward communication
    2. Horizontal communication
    3. Vertical communication
    4. --- Content provided by FirstRanker.com ---

    5. Any of the above
  21. Communication between HR manager and Finance manager is an example of:
    1. Downward communication
    2. Upward communication
    3. Diagonal communication
    4. --- Content provided by FirstRanker.com ---

    5. Horizontal communication
  22. Down ward communication and Upward communication are :
    1. Vertical communication
    2. Horizontal communication
    3. Diagonal communication
    4. --- Content provided by FirstRanker.com ---

    5. None of these
  23. Placement of purchase order to supplier of material is --------- communication.
    1. Vertical communication
    2. Horizontal communication
    3. Internal communication
    4. --- Content provided by FirstRanker.com ---

    5. External communication
  24. Receiving a sales order is an example of:
    1. Vertical communication
    2. Horizontal communication
    3. Internal communication
    4. --- Content provided by FirstRanker.com ---

    5. External communication
  25. --------- Communication can be inward or outward:
    1. Vertical communication
    2. Horizontal communication
    3. Internal communication
    4. --- Content provided by FirstRanker.com ---

    5. External communication
  26. Functional coordination is one important reason for communicating with:
    1. Superiors
    2. Peers
    3. Subordinates
    4. --- Content provided by FirstRanker.com ---

    5. Employees' unions
  27. Communication with superiors involves:
    1. Directions
    2. Orders
    3. Complaints
    4. --- Content provided by FirstRanker.com ---

    5. Instructions
  28. Listening has been identified as one of the “seven habits of highly effective people" by:
    1. Lundsteen
    2. Stephen Covey
    3. Lee Iacocca
    4. --- Content provided by FirstRanker.com ---

    5. Tom Peters
  29. The most basic type of listening is known as :
    1. Discriminative listening
    2. Comprehension listening
    3. Appreciative listening
    4. --- Content provided by FirstRanker.com ---

    5. Evaluative listening
  30. Dialogic listening is also known as:
    1. Empathetic listening
    2. Therapeutic listening
    3. Relational listening
    4. --- Content provided by FirstRanker.com ---

    5. Active listening
  31. Readability is determined mainly by:
    1. Punctuation
    2. Length of words
    3. Active and passive voice
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    5. Spelling
  32. FOGINDEX is used to measure:
    1. Clarity of message
    2. Courtesy of message
    3. Readability of message
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  33. A message may be understood by an average educated person, if FOGINDEX is:
    1. More than 15
    2. Less than 15
    3. Negative
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    5. Zero
  34. Communication is a ______
    1. one way process
    2. Two way process
    3. Three way process.
    4. --- Content provided by FirstRanker.com ---

    5. four way process
  35. The main objective of communication is:
    1. Information and persuasion.
    2. Skill and personality development.
    3. Control and management.
    4. --- Content provided by FirstRanker.com ---

    5. Need.
  36. The downward communication flow from
    1. A subordinate to a superior.
    2. A subordinate to a subordinate.
    3. A superior to a superior.
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    5. A superior to a subordinate.
  37. Gossip and rumour are part of ______ communication
    1. Formal.
    2. Informal.
    3. Horizontal.
    4. --- Content provided by FirstRanker.com ---

    5. Vertical.
  38. Examples of oral communication--
    1. Letter.
    2. E-mail.
    3. Telephone.
    4. --- Content provided by FirstRanker.com ---

    5. Fax.
  39. Which one is an effective audio-visual communication.
    1. Cinema.
    2. Television.
    3. Drama
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  40. Advantage of written communication
    1. Save time.
    2. Save money.
    3. Permanent record.
    4. --- Content provided by FirstRanker.com ---

    5. Neat.
  41. Written communication doesn't includes
    1. Reports
    2. Forms.
    3. Notice.
    4. --- Content provided by FirstRanker.com ---

    5. None of these.
  42. Communication saves time in:
    1. Internal communication.
    2. Interview.
    3. Oral communication.
    4. --- Content provided by FirstRanker.com ---

    5. Schedule.
  43. ______ refers to mental disturbances
    1. Coherence
    2. Notion
    3. Distraction
    4. --- Content provided by FirstRanker.com ---

    5. Psychological noise
  44. Mental turbulence refers to:
    1. Inability to understand
    2. Confusion in the mind of receiver
    3. Confusion in the mind of sender
    4. --- Content provided by FirstRanker.com ---

    5. Inability to speak
  45. The clarity in communication could be achieved by which of the following techniques?
    1. Choose words that are short, familiar and conversational.
    2. Construct effective sentences and paragraphs.
    3. Achieve appropriate readability.
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  46. In empathetic communication, we can:
    1. Probe
    2. Respond to the feelings
    3. Interpret
    4. --- Content provided by FirstRanker.com ---

    5. advice
  47. Conciseness of message refers to:
    1. Crispness
    2. Comprehensiveness
    3. Specificity
    4. --- Content provided by FirstRanker.com ---

    5. Brevity
  48. Errors in language, grammar or visual representation of facts take away:
    1. Clarity
    2. Correctness
    3. Crispness
    4. --- Content provided by FirstRanker.com ---

    5. Conciseness
  49. ______ is the process of exchanging messages between a seller and a customer.
    1. Organisational communication
    2. Business Communication
    3. Managerial communication
    4. --- Content provided by FirstRanker.com ---

    5. Professional communication
  50. Listening, reading, speaking and writing are all types of :
    1. Communication skills.
    2. Emotional barriers.
    3. Evaluation techniques.
    4. --- Content provided by FirstRanker.com ---

    5. Nonverbal communication.
  51. Communication barriers are;
    1. A receiver's response to a message.
    2. Avenues through which messages are delivered.
    3. Obstacles that interfere with the understanding of a message.
    4. --- Content provided by FirstRanker.com ---

    5. The circumstances under which communication takes place.
  52. All of the following are examples of verbal communication EXCEPT:
    1. Email
    2. symbols
    3. Telephone calls
    4. --- Content provided by FirstRanker.com ---

    5. Text messaging
  53. -----------is the wordless form of communication which takes the form of postures, body language, facial expressions, eye contacts, tension, breathing and tones etc.
    1. Verbal communication
    2. Garbage communication
    3. Informal communication
    4. --- Content provided by FirstRanker.com ---

    5. Non-Verbal communication
  54. According to Richard Fitch, in communication process 90% belongs to ________
    1. Formal communication
    2. Non-verbal communication
    3. Informal communication
    4. --- Content provided by FirstRanker.com ---

    5. Oral communication
  55. ________ means the position in which you hold your body when standing or sitting.
    1. Gestures
    2. Postures
    3. Paralanguage
    4. --- Content provided by FirstRanker.com ---

    5. Proxemics
  56. According to Proxemics (space language), zones are classified into------- categories
    1. 3
    2. 4
    3. 5
    4. --- Content provided by FirstRanker.com ---

    5. 6
  57. The keys to write a successful resume are:
    1. Too long, verbose descriptions and over confident tone
    2. “You” attitude, focus on your audience and think about prospective employers need
    3. None of the above
    4. --- Content provided by FirstRanker.com ---

    5. All of the above
  58. While giving an interview, be ______ in your salary expectations.
    1. Modest
    2. Unrealistic
    3. Realistic
    4. --- Content provided by FirstRanker.com ---

    5. None of the above
  59. An informal report is usually in the form of a ______ communication.
    1. Person to person
    2. Prescribed form.
    3. Regular intervals.
    4. --- Content provided by FirstRanker.com ---

    5. Authoritative.
  60. List of items to be discussed and decided in a meeting is called as ______
    1. Resolution.
    2. Minutes.
    3. Invoice.
    4. --- Content provided by FirstRanker.com ---

    5. Agenda
  61. An Agenda prepared in connection with ______
    1. Meeting.
    2. Business tours.
    3. Exhibition.
    4. --- Content provided by FirstRanker.com ---

    5. Personal notes.
  62. ______ is a communication which contains the decision of the meeting.
    1. Amendment.
    2. Resolution.
    3. Debate.
    4. --- Content provided by FirstRanker.com ---

    5. Minutes.
  63. A report prepared in a prescribed form and presented according to an established procedure is ______ report
    1. Formal.
    2. Informal.
    3. Statutory.
    4. --- Content provided by FirstRanker.com ---

    5. General.
  64. ______ is done by drawing a list of the items of business to be transacted at the meeting.
    1. Minutes.
    2. Resolution.
    3. Invitation.
    4. --- Content provided by FirstRanker.com ---

    5. Agenda.
  65. The minute books are the ______ book of the company.
    1. Subsidiary.
    2. Statutory.
    3. Obligatory.
    4. --- Content provided by FirstRanker.com ---

    5. Secondary.
  66. ______ and testimonials are important because they express the opinion of others the applicant's suitability for a position.
    1. References.
    2. Qualification.
    3. Service certificate.
    4. --- Content provided by FirstRanker.com ---

    5. Letters.
  67. ______ refers to the amount of space that individuals naturally maintain between each other.
    1. Chronemics
    2. Gestures
    3. Proxemics
    4. --- Content provided by FirstRanker.com ---

    5. None of these.
  68. A circular is a form of -------
    1. Oral communication.
    2. Face-to-face communication.
    3. Group communication.
    4. --- Content provided by FirstRanker.com ---

    5. Visual communication.
  69. Dunning letters are also called -------
    1. Collection letters.
    2. Letter of credit.
    3. Compliant letters.
    4. --- Content provided by FirstRanker.com ---

    5. Suggestion letters.
  70. In..... speakers' choice of words unintentionally communicates something more than what the actual words state.
    1. Formal Communication
    2. Informal communication
    3. Meta communication
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    5. None of these
  71. Type of listening in which we learn to discern the difference in sounds.
    1. Discriminative listening
    2. Biased listening
    3. Evaluative listening
    4. --- Content provided by FirstRanker.com ---

    5. Appreciative listening
  72. In _______, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
    1. Discriminative listening
    2. Biased listening
    3. Evaluative listening
    4. --- Content provided by FirstRanker.com ---

    5. Appreciative listening
  73. ________ is also referred to as critical/judgmental listening
    1. Discriminative listening
    2. Biased listening
    3. Evaluative listening
    4. --- Content provided by FirstRanker.com ---

    5. Appreciative listening
  74. ________ takes place when you listen to only those things that you want to hear or to those that you interested
    1. Discriminative listening
    2. Biased listening
    3. Selective Listening
    4. --- Content provided by FirstRanker.com ---

    5. Appreciative listening
  75. In ________ form of communication, a subordinate is permitted to communicate with the boss of his boss.
    1. Chain
    2. Circular
    3. Inverted V
    4. --- Content provided by FirstRanker.com ---

    5. Wheel
  76. ________ Involves how we arrange personal space and what we arrange in it
    1. Kinesics
    2. Proxemics
    3. Time language
    4. --- Content provided by FirstRanker.com ---

    5. Paralanguage
  77. ________ is the study of body physical movements.
    1. Kinesics
    2. Proxemics
    3. Time language
    4. --- Content provided by FirstRanker.com ---

    5. Paralanguage
  78. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
    1. Kinesics
    2. Proxemics
    3. Time language
    4. --- Content provided by FirstRanker.com ---

    5. Paralanguage
  79. ________ are our body parts especially arms, legs, hands and head convey meaning.
    1. Gestures
    2. Proxemics
    3. Time language
    4. --- Content provided by FirstRanker.com ---

    5. Paralanguage
  80. Small cards that contain the important points of presentation is known as:
    1. Hand-outs
    2. Cue-cards
    3. Attention grabbers
    4. --- Content provided by FirstRanker.com ---

    5. None of these
  81. Different components of the presentation that attract the attention of audience are:
    1. Hand-outs
    2. Cue-cards
    3. Attention grabbers
    4. --- Content provided by FirstRanker.com ---

    5. None of these
  82. Materials distributed to the audience to supplement the contents of the presentation is:
    1. Hand-outs
    2. Cue-cards
    3. Attention grabbers
    4. --- Content provided by FirstRanker.com ---

    5. None of these
  83. Which of the following is / are 7 Cs of presentation?
    1. Clarity
    2. Conciseness
    3. Candidness
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  84. Which of the following is /are not 7Cs of presentation?
    1. Clarity
    2. Consideration
    3. Concreteness
    4. --- Content provided by FirstRanker.com ---

    5. Collectiveness
  85. Our purpose in a ________ presentation is to convince your listeners to accept your proposal
    1. Informative
    2. Persuasive
    3. Image building
    4. --- Content provided by FirstRanker.com ---

    5. Multipurpose
  86. Our purpose in a ________ presentation is to move your audience to take your suggested action.
    1. Informative
    2. Persuasive
    3. Image building
    4. --- Content provided by FirstRanker.com ---

    5. Decision making
  87. ________ in communication increases credibility of the sender of message
    1. Clarity
    2. Correctness
    3. Concreteness
    4. --- Content provided by FirstRanker.com ---

    5. Consideration
  88. ________ presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.
    1. Informative
    2. Persuasive
    3. Image building
    4. --- Content provided by FirstRanker.com ---

    5. Decision making
  89. Evaluation Parameters of Group discussion includes:
    1. Personality
    2. Communication
    3. Leadership
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  90. ________ is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.
    1. Presentation
    2. Group discussion
    3. Group interview
    4. --- Content provided by FirstRanker.com ---

    5. All of these
  91. A________ focuses on your skills and experience, rather than on your chronological work history
    1. Functional resume
    2. Mini resume
    3. Combination resume
    4. --- Content provided by FirstRanker.com ---

    5. Chronological resume
  92. A ________ Starts by listing your work history, with the most recent position listed first.
    1. Functional resume
    2. Mini resume
    3. Combination resume
    4. --- Content provided by FirstRanker.com ---

    5. Chronological resume
  93. Curriculum vitae is known as-
    1. Personal profile
    2. Personal data sheet
    3. Qualification sheet
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  94. ________ are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.
    1. Manuals
    2. Memos
    3. Letters
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  95. ________ are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;
    1. Manuals
    2. Memos
    3. Letters
    4. --- Content provided by FirstRanker.com ---

    5. Circulars
  96. ________ is also known as Non-directed interview.
    1. Structured
    2. Unstructured
    3. Depth
    4. --- Content provided by FirstRanker.com ---

    5. Exit
  97. Formal Interview is also known as________
    1. Planned interview
    2. Unstructured interview
    3. Group interview
    4. --- Content provided by FirstRanker.com ---

    5. None of these
  98. A ________ letter should be organized like sales letter
    1. Resume
    2. Curriculum vitae
    3. Application letter
    4. --- Content provided by FirstRanker.com ---

    5. All the above
  99. A ________ is also known as a 'cover letter'
    1. Resume
    2. Curriculum vitae
    3. Application letter
    4. --- Content provided by FirstRanker.com ---

    5. Sales letter
  100. ________ is a document sent with your resume to provide additional information on your skills and experience.
    1. Hand-outs
    2. Curriculum vitae
    3. Application letter
    4. --- Content provided by FirstRanker.com ---

    5. Sales letter
  101. A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.
    1. Resume
    2. Curriculum vitae
    3. Application letter
    4. --- Content provided by FirstRanker.com ---

    5. Hand-outs
  102. A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.
    1. Resume
    2. Curriculum vitae
    3. Application letter
    4. --- Content provided by FirstRanker.com ---

    5. Hand-outs
  103. ________ is an assigned communication for a purpose and for specific receiver or reader.
    1. Report
    2. Memos
    3. Letters
    4. --- Content provided by FirstRanker.com ---

    5. Circulars
  104. Business Letters that please the receiver are called
    1. Good news letter
    2. Praising letter
    3. Routine letter
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  105. The business letter that neither please nor displease the receiver, but are received with interest are known as
    1. Good news letter
    2. Praising letter
    3. Routine letter
    4. --- Content provided by FirstRanker.com ---

    5. All the above.
  106. The word "memo" is a short form for :
    1. Memory
    2. Memorizing
    3. Memorandum
    4. --- Content provided by FirstRanker.com ---

    5. Members order
  107. Memo is derived from a Latin word which means :
    1. A thing which must be remembered
    2. A thing which must be memorized
    3. A thing which must be written
    4. --- Content provided by FirstRanker.com ---

    5. A thing which must be communicated
  108. One characteristic of a memo is :
    1. Formal
    2. Tool for external communication
    3. Concise
    4. --- Content provided by FirstRanker.com ---

    5. Pretentious
  109. All the following are principles of business letter writing, except:
    1. Consideration
    2. Correctness
    3. Conciseness
    4. --- Content provided by FirstRanker.com ---

    5. Concurrency
  110. Which of the following is not a compulsory part of a business letter?
    1. Salutation
    2. Close
    3. Attention line
    4. --- Content provided by FirstRanker.com ---

    5. Body
  111. The quality of a report is determined mainly by:
    1. The language of the report
    2. The visual aspects
    3. The length of the report
    4. --- Content provided by FirstRanker.com ---

    5. The accuracy of the data
  112. A resume summarizes the following:
    1. Strengths and weaknesses
    2. Personality
    3. Education and experience
    4. --- Content provided by FirstRanker.com ---

    5. Hobbies
  113. Which of the following is characteristic of a chronological resume?
    1. Appropriate for experienced candidates
    2. Mentions most recent job or qualification first
    3. Appropriate when education and experience are unrelated to the job applied for
    4. --- Content provided by FirstRanker.com ---

    5. Both a & b
  114. The main purpose of a group discussion is to measure:
    1. Knowledge
    2. Personality
    3. Group communication skills
    4. --- Content provided by FirstRanker.com ---

    5. Leadership skills
  115. The primary role of a moderator is to:
    1. Facilitate the smooth functioning of the GD
    2. Keep track of time
    3. Announce the GD topic
    4. --- Content provided by FirstRanker.com ---

    5. Interfere during the GD
  116. Arriving ahead of time for a meeting is an example of :
    1. Feedback
    2. body language
    3. Non-verbal communication
    4. --- Content provided by FirstRanker.com ---

    5. Verbal communication
  117. The message sent is not always the same as the meaning attached to the message. This is because of the:
    1. Wrong sender
    2. Wrong medium
    3. Faulty message
    4. --- Content provided by FirstRanker.com ---

    5. Inaccurate decoding
  118. Wrong decoding means:
    1. Badly worded message
    2. Message sent to wrong receiver
    3. Interpreted meaning is different from intended message
    4. --- Content provided by FirstRanker.com ---

    5. Message sent by wrong sender
  119. Consideration in a business letter means:
    1. Stressing the “me” attitude
    2. Using first person pronouns
    3. Stressing the "you" attitude
    4. --- Content provided by FirstRanker.com ---

    5. Appealing to the sender's interest
  120. The resume should be written before the job application letter because:
    1. The resume is seen first
    2. The resume helps to decide what to highlight in the letter
    3. The resume is more important than the letter
    4. --- Content provided by FirstRanker.com ---

    5. Most employers do not read application letters
  121. A GD is highly structured because:
    1. It is coordinated by a moderator
    2. It measures group communication skills
    3. Members have to listen to the views of others
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    5. The topic, time and number of participants are all decided in advance
  122. Which of the following indicates the correct sequence of the elements of communication in the communication process?
    1. Sender, Receiver, Channel, Message, Feedback
    2. Receiver, Feedback, Sender, Message, Channel
    3. Sender, Channel, Message, feedback, Receiver
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    5. Sender, Message, Channel, Receiver, Feedback
  123. Which of the following is/are barriers of listening?
    1. Sluggishness
    2. Premature evaluation
    3. External distractions
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    5. All of these.
  124. ----------listening occurs when you go beyond what is being said and try to fathom what is not being said.
    1. Deep
    2. Passive
    3. Full
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    5. Discriminative
  125. Four essential elements of good listening process are:
    1. Attention, Hear, Understand, Respond
    2. Attention, Hear, Understand, Remember
    3. Accept, Hear, Update, Remember
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    5. Adopt, Hear, Understand, Respond
  126. An important function of -------- listening is to build a rapport with another person
    1. Deep listening
    2. False listening
    3. Relationship listening
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    5. None of these.
  127. "The concept the individual has of himself as a physical, social and spiritual or moral being" is:
    1. Self esteem
    2. Self perception
    3. Self concept
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    5. Stereo typing
  128. - is a person's belief about his' or her chances of successfully accomplishing a specific task.
    1. Self esteem
    2. Self perception
    3. Self concept
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    5. Self Efficacy
  129. Which of the following is not a component of attitude?
    1. Affective
    2. Cognitive
    3. Openness
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    5. Intentional
  130. Communication meant for changing the attitude of others is known as---------- communication.
    1. Directive
    2. Mass
    3. Persuasive
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    5. All the above.
  131. Chronemics is also known as------- language.
    1. Space
    2. Time
    3. Body
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    5. Eye
  132. -------- is the interpretation of sensory data so as to gather meaningful ideas.
    1. Sensation
    2. Retention
    3. Perception
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    5. Cognition
  133. Transactional analysis (TA) was developed by:
    1. Elton Mayo
    2. Weber
    3. Maslow
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    5. Eric Berne
  134. -------- Means how our voice stress, pause, sigh etc.communicates.
    1. Paralanguage
    2. Body language
    3. Gestures
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    5. Proxemics
  135. -------- tells how our body communicates.
    1. Paralanguage
    2. Kinesics
    3. Chronemics
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    5. Proxemics
  136. -------- is talking to oneself in one's own mind such as soliloquies, asides

    This download link is referred from the post: Calicut University 2020 Important Questions (Question Bank) || (University of Calicut)

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