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MCQs-Business Communication
2nd SEMESTER M.Com (SDE)
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BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
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Dept. of Commerce
Govt. College Madappally
- The term “communis” derived from ______ word.
- Greek.
- Latin.
- Chinese.
- English.
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- Communication means ______ information, feeling and thoughts, with others.
- To receive.
- Exchange of.
- Conveying.
- All the above.
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- Grapevine communication is associated with ______ communication.
- Formal
- Informal
- Horizontal
- Vertical.
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- Lateral communication is between
- Superior and subordinate.
- Same cadre of personal.
- Subordinate and superior.
- Among all.
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- Audio Visual communication combines
- Auditory only.
- Visual only
- Both auditory & visual.
- Written.
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- Communication problems otherwise known as
- Enquire.
- Barriers.
- Encoding.
- Decoding.
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- Posters fall under ______ communication.
- Oral.
- Visual.
- Written.
- Spoken.
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- Informal communication is otherwise known as ______ communication.
- Grapevine.
- Lateral.
- Visual.
- Horizontal.
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- Horizontal communication flows through ______
- Face-to-face discussion.
- Telephonic talk.
- Periodical meeting.
- All the above.
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- Gestural communication is a ______
- Non-Verbal Message.
- Direct conversation.
- oral communication
- Written.
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- Physical Barriers to communication are
- Time and distance.
- Interpretation of words.
- Denotations.
- Connotations.
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- Communication is derived from a Latin word “Communis” which means
- Community
- Share
- Common
- Marxist
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- Communication starts with:
- Encoding
- Sender
- Channel
- Feedback
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- The number of key elements in the communication process is :
- Five
- Six
- Seven
- Four
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- The two broad areas of communication are:
- Oral and written communication
- Verbal and written communication
- Verbal and non-verbal communication
- Oral and non-verbal communication
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- Which of the following combination is /are example/s of oral communication?
- Meetings, memos and presentations
- Meetings, memos and performance reviews
- Meetings, presentations and performance reviews
- All the above
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- Which of the following combination is /are example/s of written communication?
- Letters and voicemail
- Reports and email
- Circulars and voicemail
- All the above.
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- Orders and directives are the example of:
- Downward communication
- Upward communication
- Diagonal communication
- Horizontal communication
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- Communication between HR manager and salesman is an example of:
- Horizontal communication
- Lateral communication
- Diagonal communication
- Vertical communication
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- Diagonal communication is also known as:
- Cross ward communication
- Horizontal communication
- Vertical communication
- Any of the above
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- Communication between HR manager and Finance manager is an example of:
- Downward communication
- Upward communication
- Diagonal communication
- Horizontal communication
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- Down ward communication and Upward communication are :
- Vertical communication
- Horizontal communication
- Diagonal communication
- None of these
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- Placement of purchase order to supplier of material is --------- communication.
- Vertical communication
- Horizontal communication
- Internal communication
- External communication
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- Receiving a sales order is an example of:
- Vertical communication
- Horizontal communication
- Internal communication
- External communication
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- --------- Communication can be inward or outward:
- Vertical communication
- Horizontal communication
- Internal communication
- External communication
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- Functional coordination is one important reason for communicating with:
- Superiors
- Peers
- Subordinates
- Employees' unions
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- Communication with superiors involves:
- Directions
- Orders
- Complaints
- Instructions
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- Listening has been identified as one of the “seven habits of highly effective people" by:
- Lundsteen
- Stephen Covey
- Lee Iacocca
- Tom Peters
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- The most basic type of listening is known as :
- Discriminative listening
- Comprehension listening
- Appreciative listening
- Evaluative listening
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- Dialogic listening is also known as:
- Empathetic listening
- Therapeutic listening
- Relational listening
- Active listening
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- Readability is determined mainly by:
- Punctuation
- Length of words
- Active and passive voice
- Spelling
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- FOGINDEX is used to measure:
- Clarity of message
- Courtesy of message
- Readability of message
- All the above.
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- A message may be understood by an average educated person, if FOGINDEX is:
- More than 15
- Less than 15
- Negative
- Zero
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- Communication is a ______
- one way process
- Two way process
- Three way process.
- four way process
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- The main objective of communication is:
- Information and persuasion.
- Skill and personality development.
- Control and management.
- Need.
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- The downward communication flow from
- A subordinate to a superior.
- A subordinate to a subordinate.
- A superior to a superior.
- A superior to a subordinate.
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- Gossip and rumour are part of ______ communication
- Formal.
- Informal.
- Horizontal.
- Vertical.
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- Examples of oral communication--
- Letter.
- E-mail.
- Telephone.
- Fax.
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- Which one is an effective audio-visual communication.
- Cinema.
- Television.
- Drama
- All the above.
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- Advantage of written communication
- Save time.
- Save money.
- Permanent record.
- Neat.
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- Written communication doesn't includes
- Reports
- Forms.
- Notice.
- None of these.
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- Communication saves time in:
- Internal communication.
- Interview.
- Oral communication.
- Schedule.
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- ______ refers to mental disturbances
- Coherence
- Notion
- Distraction
- Psychological noise
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- Mental turbulence refers to:
- Inability to understand
- Confusion in the mind of receiver
- Confusion in the mind of sender
- Inability to speak
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- The clarity in communication could be achieved by which of the following techniques?
- Choose words that are short, familiar and conversational.
- Construct effective sentences and paragraphs.
- Achieve appropriate readability.
- All the above
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- In empathetic communication, we can:
- Probe
- Respond to the feelings
- Interpret
- advice
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- Conciseness of message refers to:
- Crispness
- Comprehensiveness
- Specificity
- Brevity
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- Errors in language, grammar or visual representation of facts take away:
- Clarity
- Correctness
- Crispness
- Conciseness
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- ______ is the process of exchanging messages between a seller and a customer.
- Organisational communication
- Business Communication
- Managerial communication
- Professional communication
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- Listening, reading, speaking and writing are all types of :
- Communication skills.
- Emotional barriers.
- Evaluation techniques.
- Nonverbal communication.
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- Communication barriers are;
- A receiver's response to a message.
- Avenues through which messages are delivered.
- Obstacles that interfere with the understanding of a message.
- The circumstances under which communication takes place.
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- All of the following are examples of verbal communication EXCEPT:
- symbols
- Telephone calls
- Text messaging
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- -----------is the wordless form of communication which takes the form of postures, body language, facial expressions, eye contacts, tension, breathing and tones etc.
- Verbal communication
- Garbage communication
- Informal communication
- Non-Verbal communication
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- According to Richard Fitch, in communication process 90% belongs to ________
- Formal communication
- Non-verbal communication
- Informal communication
- Oral communication
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- ________ means the position in which you hold your body when standing or sitting.
- Gestures
- Postures
- Paralanguage
- Proxemics
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- According to Proxemics (space language), zones are classified into------- categories
- 3
- 4
- 5
- 6
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- The keys to write a successful resume are:
- Too long, verbose descriptions and over confident tone
- “You” attitude, focus on your audience and think about prospective employers need
- None of the above
- All of the above
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- While giving an interview, be ______ in your salary expectations.
- Modest
- Unrealistic
- Realistic
- None of the above
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- An informal report is usually in the form of a ______ communication.
- Person to person
- Prescribed form.
- Regular intervals.
- Authoritative.
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- List of items to be discussed and decided in a meeting is called as ______
- Resolution.
- Minutes.
- Invoice.
- Agenda
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- An Agenda prepared in connection with ______
- Meeting.
- Business tours.
- Exhibition.
- Personal notes.
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- ______ is a communication which contains the decision of the meeting.
- Amendment.
- Resolution.
- Debate.
- Minutes.
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- A report prepared in a prescribed form and presented according to an established procedure is ______ report
- Formal.
- Informal.
- Statutory.
- General.
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- ______ is done by drawing a list of the items of business to be transacted at the meeting.
- Minutes.
- Resolution.
- Invitation.
- Agenda.
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- The minute books are the ______ book of the company.
- Subsidiary.
- Statutory.
- Obligatory.
- Secondary.
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- ______ and testimonials are important because they express the opinion of others the applicant's suitability for a position.
- References.
- Qualification.
- Service certificate.
- Letters.
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- ______ refers to the amount of space that individuals naturally maintain between each other.
- Chronemics
- Gestures
- Proxemics
- None of these.
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- A circular is a form of -------
- Oral communication.
- Face-to-face communication.
- Group communication.
- Visual communication.
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- Dunning letters are also called -------
- Collection letters.
- Letter of credit.
- Compliant letters.
- Suggestion letters.
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- In..... speakers' choice of words unintentionally communicates something more than what the actual words state.
- Formal Communication
- Informal communication
- Meta communication
- None of these
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- Type of listening in which we learn to discern the difference in sounds.
- Discriminative listening
- Biased listening
- Evaluative listening
- Appreciative listening
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- In _______, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
- Discriminative listening
- Biased listening
- Evaluative listening
- Appreciative listening
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- ________ is also referred to as critical/judgmental listening
- Discriminative listening
- Biased listening
- Evaluative listening
- Appreciative listening
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- ________ takes place when you listen to only those things that you want to hear or to those that you interested
- Discriminative listening
- Biased listening
- Selective Listening
- Appreciative listening
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- In ________ form of communication, a subordinate is permitted to communicate with the boss of his boss.
- Chain
- Circular
- Inverted V
- Wheel
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- ________ Involves how we arrange personal space and what we arrange in it
- Kinesics
- Proxemics
- Time language
- Paralanguage
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- ________ is the study of body physical movements.
- Kinesics
- Proxemics
- Time language
- Paralanguage
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- It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
- Kinesics
- Proxemics
- Time language
- Paralanguage
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- ________ are our body parts especially arms, legs, hands and head convey meaning.
- Gestures
- Proxemics
- Time language
- Paralanguage
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- Small cards that contain the important points of presentation is known as:
- Hand-outs
- Cue-cards
- Attention grabbers
- None of these
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- Different components of the presentation that attract the attention of audience are:
- Hand-outs
- Cue-cards
- Attention grabbers
- None of these
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- Materials distributed to the audience to supplement the contents of the presentation is:
- Hand-outs
- Cue-cards
- Attention grabbers
- None of these
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- Which of the following is / are 7 Cs of presentation?
- Clarity
- Conciseness
- Candidness
- All the above
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- Which of the following is /are not 7Cs of presentation?
- Clarity
- Consideration
- Concreteness
- Collectiveness
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- Our purpose in a ________ presentation is to convince your listeners to accept your proposal
- Informative
- Persuasive
- Image building
- Multipurpose
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- Our purpose in a ________ presentation is to move your audience to take your suggested action.
- Informative
- Persuasive
- Image building
- Decision making
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- ________ in communication increases credibility of the sender of message
- Clarity
- Correctness
- Concreteness
- Consideration
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- ________ presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.
- Informative
- Persuasive
- Image building
- Decision making
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- Evaluation Parameters of Group discussion includes:
- Personality
- Communication
- Leadership
- All the above
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- ________ is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.
- Presentation
- Group discussion
- Group interview
- All of these
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- A________ focuses on your skills and experience, rather than on your chronological work history
- Functional resume
- Mini resume
- Combination resume
- Chronological resume
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- A ________ Starts by listing your work history, with the most recent position listed first.
- Functional resume
- Mini resume
- Combination resume
- Chronological resume
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- Curriculum vitae is known as-
- Personal profile
- Personal data sheet
- Qualification sheet
- All the above
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- ________ are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.
- Manuals
- Memos
- Letters
- All the above
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- ________ are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;
- Manuals
- Memos
- Letters
- Circulars
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- ________ is also known as Non-directed interview.
- Structured
- Unstructured
- Depth
- Exit
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- Formal Interview is also known as________
- Planned interview
- Unstructured interview
- Group interview
- None of these
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- A ________ letter should be organized like sales letter
- Resume
- Curriculum vitae
- Application letter
- All the above
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- A ________ is also known as a 'cover letter'
- Resume
- Curriculum vitae
- Application letter
- Sales letter
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- ________ is a document sent with your resume to provide additional information on your skills and experience.
- Hand-outs
- Curriculum vitae
- Application letter
- Sales letter
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- A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.
- Resume
- Curriculum vitae
- Application letter
- Hand-outs
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- A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.
- Resume
- Curriculum vitae
- Application letter
- Hand-outs
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- ________ is an assigned communication for a purpose and for specific receiver or reader.
- Report
- Memos
- Letters
- Circulars
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- Business Letters that please the receiver are called
- Good news letter
- Praising letter
- Routine letter
- All the above.
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- The business letter that neither please nor displease the receiver, but are received with interest are known as
- Good news letter
- Praising letter
- Routine letter
- All the above.
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- The word "memo" is a short form for :
- Memory
- Memorizing
- Memorandum
- Members order
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- Memo is derived from a Latin word which means :
- A thing which must be remembered
- A thing which must be memorized
- A thing which must be written
- A thing which must be communicated
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- One characteristic of a memo is :
- Formal
- Tool for external communication
- Concise
- Pretentious
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- All the following are principles of business letter writing, except:
- Consideration
- Correctness
- Conciseness
- Concurrency
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- Which of the following is not a compulsory part of a business letter?
- Salutation
- Close
- Attention line
- Body
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- The quality of a report is determined mainly by:
- The language of the report
- The visual aspects
- The length of the report
- The accuracy of the data
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- A resume summarizes the following:
- Strengths and weaknesses
- Personality
- Education and experience
- Hobbies
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- Which of the following is characteristic of a chronological resume?
- Appropriate for experienced candidates
- Mentions most recent job or qualification first
- Appropriate when education and experience are unrelated to the job applied for
- Both a & b
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- The main purpose of a group discussion is to measure:
- Knowledge
- Personality
- Group communication skills
- Leadership skills
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- The primary role of a moderator is to:
- Facilitate the smooth functioning of the GD
- Keep track of time
- Announce the GD topic
- Interfere during the GD
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- Arriving ahead of time for a meeting is an example of :
- Feedback
- body language
- Non-verbal communication
- Verbal communication
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- The message sent is not always the same as the meaning attached to the message. This is because of the:
- Wrong sender
- Wrong medium
- Faulty message
- Inaccurate decoding
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- Wrong decoding means:
- Badly worded message
- Message sent to wrong receiver
- Interpreted meaning is different from intended message
- Message sent by wrong sender
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- Consideration in a business letter means:
- Stressing the “me” attitude
- Using first person pronouns
- Stressing the "you" attitude
- Appealing to the sender's interest
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- The resume should be written before the job application letter because:
- The resume is seen first
- The resume helps to decide what to highlight in the letter
- The resume is more important than the letter
- Most employers do not read application letters
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- A GD is highly structured because:
- It is coordinated by a moderator
- It measures group communication skills
- Members have to listen to the views of others
- The topic, time and number of participants are all decided in advance
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- Which of the following indicates the correct sequence of the elements of communication in the communication process?
- Sender, Receiver, Channel, Message, Feedback
- Receiver, Feedback, Sender, Message, Channel
- Sender, Channel, Message, feedback, Receiver
- Sender, Message, Channel, Receiver, Feedback
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- Which of the following is/are barriers of listening?
- Sluggishness
- Premature evaluation
- External distractions
- All of these.
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- ----------listening occurs when you go beyond what is being said and try to fathom what is not being said.
- Deep
- Passive
- Full
- Discriminative
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- Four essential elements of good listening process are:
- Attention, Hear, Understand, Respond
- Attention, Hear, Understand, Remember
- Accept, Hear, Update, Remember
- Adopt, Hear, Understand, Respond
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- An important function of -------- listening is to build a rapport with another person
- Deep listening
- False listening
- Relationship listening
- None of these.
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- "The concept the individual has of himself as a physical, social and spiritual or moral being" is:
- Self esteem
- Self perception
- Self concept
- Stereo typing
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- - is a person's belief about his' or her chances of successfully accomplishing a specific task.
- Self esteem
- Self perception
- Self concept
- Self Efficacy
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- Which of the following is not a component of attitude?
- Affective
- Cognitive
- Openness
- Intentional
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- Communication meant for changing the attitude of others is known as---------- communication.
- Directive
- Mass
- Persuasive
- All the above.
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- Chronemics is also known as------- language.
- Space
- Time
- Body
- Eye
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- -------- is the interpretation of sensory data so as to gather meaningful ideas.
- Sensation
- Retention
- Perception
- Cognition
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- Transactional analysis (TA) was developed by:
- Elton Mayo
- Weber
- Maslow
- Eric Berne
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- -------- Means how our voice stress, pause, sigh etc.communicates.
- Paralanguage
- Body language
- Gestures
- Proxemics
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- -------- tells how our body communicates.
- Paralanguage
- Kinesics
- Chronemics
- Proxemics
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- -------- is talking to oneself in one's own mind such as soliloquies, asides
This download link is referred from the post: Calicut University 2020 Important Questions (Question Bank) || (University of Calicut)
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