Download UOC (University of Calicut) M.Com (Master of Commerce) Business Communication1 Question Bank (Important Questions)
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
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MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
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MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
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MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
MCQs-Business Communication
b. Chain communication
c. Circular communication
d. Free flow communication.
143. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
144. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
a. Wheel
b. Chain
c. Circular
d. Inverted ?V?
145. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
a. Business Report
b. Business enquiry
c. Business letter
d. Business memos
146. Which of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Quotations
d. Reference letter.
147. Which of the following is/are business letters?
a. Refusal letter
b. Customer relation letter
c. Order status letter
d. All of these.
148. Comparing to resume,------------ is more academic oriented.
a. Cover letter
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
MCQs-Business Communication
b. Chain communication
c. Circular communication
d. Free flow communication.
143. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
144. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
a. Wheel
b. Chain
c. Circular
d. Inverted ?V?
145. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
a. Business Report
b. Business enquiry
c. Business letter
d. Business memos
146. Which of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Quotations
d. Reference letter.
147. Which of the following is/are business letters?
a. Refusal letter
b. Customer relation letter
c. Order status letter
d. All of these.
148. Comparing to resume,------------ is more academic oriented.
a. Cover letter
MCQs-Business Communication
b. Interview
c. Curriculum Vitae
d. Bio-data
149. ----------is a kind of written announcement that is distributed to a large number
of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.
a. Memo
b. Notice
c. Circular
d. Publicity
150. In ------------- layout of letter, every line begins at left margin and thus makes
each paragraph look like a distinct block of message.
a. Full block
b. Semi-block
c. Simplified
d. All the above.
151. The purpose of a -------------- is to help the management identify the reasons
underlying a situation that management already know.
a. Report
b. Memos
c. Letters
d. Circulars
152. Which of the following is /are element of body of a business report?
a. Glossary
b. Cover letter
c. Recommendation
d. Executive summery
153. Which of the following is not an element of front matters of business report?
a. Introduction
b. Cover letter
c. Acknowledgement
d. Table of contents
154. Which of the following is not an element of back matters of business report?
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
MCQs-Business Communication
b. Chain communication
c. Circular communication
d. Free flow communication.
143. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
144. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
a. Wheel
b. Chain
c. Circular
d. Inverted ?V?
145. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
a. Business Report
b. Business enquiry
c. Business letter
d. Business memos
146. Which of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Quotations
d. Reference letter.
147. Which of the following is/are business letters?
a. Refusal letter
b. Customer relation letter
c. Order status letter
d. All of these.
148. Comparing to resume,------------ is more academic oriented.
a. Cover letter
MCQs-Business Communication
b. Interview
c. Curriculum Vitae
d. Bio-data
149. ----------is a kind of written announcement that is distributed to a large number
of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.
a. Memo
b. Notice
c. Circular
d. Publicity
150. In ------------- layout of letter, every line begins at left margin and thus makes
each paragraph look like a distinct block of message.
a. Full block
b. Semi-block
c. Simplified
d. All the above.
151. The purpose of a -------------- is to help the management identify the reasons
underlying a situation that management already know.
a. Report
b. Memos
c. Letters
d. Circulars
152. Which of the following is /are element of body of a business report?
a. Glossary
b. Cover letter
c. Recommendation
d. Executive summery
153. Which of the following is not an element of front matters of business report?
a. Introduction
b. Cover letter
c. Acknowledgement
d. Table of contents
154. Which of the following is not an element of back matters of business report?
MCQs-Business Communication
a. Appendix
b. List of references
c. Bibliography
d. Conclusion
155. . Which of the following is not a basic part of report?
a. Introduction
b. Discussion
c. Executive summery
d. Glossary
156. . Which of the following is a basic part of report?
a. Cover
b. Recommendation
c. Title page
d. Glossary
157. ------------ indicates the hierarchy of topics and their sequences.
a. Appendix
b. List of references
c. Bibliography
d. Table of contents
158. A------------ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words
a. Appendix
b. List of references
c. Bibliography
d. Glossary
159. Which is NOT one of the three purposes for giving oral presentations?
a. To persuade
b. To debate
c. To build goodwill
d. To inform
160. Denotations and Connotations are ------------ barriers in communication
process.
a. Physical barriers
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
MCQs-Business Communication
b. Chain communication
c. Circular communication
d. Free flow communication.
143. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
144. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
a. Wheel
b. Chain
c. Circular
d. Inverted ?V?
145. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
a. Business Report
b. Business enquiry
c. Business letter
d. Business memos
146. Which of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Quotations
d. Reference letter.
147. Which of the following is/are business letters?
a. Refusal letter
b. Customer relation letter
c. Order status letter
d. All of these.
148. Comparing to resume,------------ is more academic oriented.
a. Cover letter
MCQs-Business Communication
b. Interview
c. Curriculum Vitae
d. Bio-data
149. ----------is a kind of written announcement that is distributed to a large number
of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.
a. Memo
b. Notice
c. Circular
d. Publicity
150. In ------------- layout of letter, every line begins at left margin and thus makes
each paragraph look like a distinct block of message.
a. Full block
b. Semi-block
c. Simplified
d. All the above.
151. The purpose of a -------------- is to help the management identify the reasons
underlying a situation that management already know.
a. Report
b. Memos
c. Letters
d. Circulars
152. Which of the following is /are element of body of a business report?
a. Glossary
b. Cover letter
c. Recommendation
d. Executive summery
153. Which of the following is not an element of front matters of business report?
a. Introduction
b. Cover letter
c. Acknowledgement
d. Table of contents
154. Which of the following is not an element of back matters of business report?
MCQs-Business Communication
a. Appendix
b. List of references
c. Bibliography
d. Conclusion
155. . Which of the following is not a basic part of report?
a. Introduction
b. Discussion
c. Executive summery
d. Glossary
156. . Which of the following is a basic part of report?
a. Cover
b. Recommendation
c. Title page
d. Glossary
157. ------------ indicates the hierarchy of topics and their sequences.
a. Appendix
b. List of references
c. Bibliography
d. Table of contents
158. A------------ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words
a. Appendix
b. List of references
c. Bibliography
d. Glossary
159. Which is NOT one of the three purposes for giving oral presentations?
a. To persuade
b. To debate
c. To build goodwill
d. To inform
160. Denotations and Connotations are ------------ barriers in communication
process.
a. Physical barriers
MCQs-Business Communication
b. Semantic barriers
c. Encoding barriers
d. Technical barriers
Answers.
Q.No answer Q.No answer Q.No answer Q.No answer
1 b 41 d 81 c 121 d
2 b 42 d 82 a 122 d
3 b 43 c 83 d 123 d
4 b 44 b 84 d 124 a
5 c 45 d 85 c 125 b
6 b 46 b 86 b 126 c
7 b 47 d 87 c 127 c
8 a 48 b 88 a 128 d
9 d 49 b 89 d 129 c
10 a 50 a 90 b 130 c
11 a 51 c 91 a 131 b
12 b 52 b 92 d 132 c
13 b 53 d 93 d 133 d
14 a 54 b 94 a 134 a
15 c 55 b 95 a 135 b
16 c 56 b 96 b 136 c
17 b 57 b 97 a 137 b
18 a 58 a 98 c 138 c
19 c 59 a 99 c 139 c
20 a 60 d 100 b 140 b
21 d 61 a 101 a 141 b
22 a 62 d 102 b 142 a
23 d 63 a 103 a 143 c
24 d 64 d 104 b 144 d
25 d 65 b 105 c 145 c
26 b 66 a 106 c 146 d
27 c 67 c 107 a 147 d
28 b 68 c 108 a 148 c
29 a 69 a 109 d 149 c
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
MCQs-Business Communication
b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
MCQs-Business Communication
b. Chain communication
c. Circular communication
d. Free flow communication.
143. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
144. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
a. Wheel
b. Chain
c. Circular
d. Inverted ?V?
145. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
a. Business Report
b. Business enquiry
c. Business letter
d. Business memos
146. Which of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Quotations
d. Reference letter.
147. Which of the following is/are business letters?
a. Refusal letter
b. Customer relation letter
c. Order status letter
d. All of these.
148. Comparing to resume,------------ is more academic oriented.
a. Cover letter
MCQs-Business Communication
b. Interview
c. Curriculum Vitae
d. Bio-data
149. ----------is a kind of written announcement that is distributed to a large number
of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.
a. Memo
b. Notice
c. Circular
d. Publicity
150. In ------------- layout of letter, every line begins at left margin and thus makes
each paragraph look like a distinct block of message.
a. Full block
b. Semi-block
c. Simplified
d. All the above.
151. The purpose of a -------------- is to help the management identify the reasons
underlying a situation that management already know.
a. Report
b. Memos
c. Letters
d. Circulars
152. Which of the following is /are element of body of a business report?
a. Glossary
b. Cover letter
c. Recommendation
d. Executive summery
153. Which of the following is not an element of front matters of business report?
a. Introduction
b. Cover letter
c. Acknowledgement
d. Table of contents
154. Which of the following is not an element of back matters of business report?
MCQs-Business Communication
a. Appendix
b. List of references
c. Bibliography
d. Conclusion
155. . Which of the following is not a basic part of report?
a. Introduction
b. Discussion
c. Executive summery
d. Glossary
156. . Which of the following is a basic part of report?
a. Cover
b. Recommendation
c. Title page
d. Glossary
157. ------------ indicates the hierarchy of topics and their sequences.
a. Appendix
b. List of references
c. Bibliography
d. Table of contents
158. A------------ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words
a. Appendix
b. List of references
c. Bibliography
d. Glossary
159. Which is NOT one of the three purposes for giving oral presentations?
a. To persuade
b. To debate
c. To build goodwill
d. To inform
160. Denotations and Connotations are ------------ barriers in communication
process.
a. Physical barriers
MCQs-Business Communication
b. Semantic barriers
c. Encoding barriers
d. Technical barriers
Answers.
Q.No answer Q.No answer Q.No answer Q.No answer
1 b 41 d 81 c 121 d
2 b 42 d 82 a 122 d
3 b 43 c 83 d 123 d
4 b 44 b 84 d 124 a
5 c 45 d 85 c 125 b
6 b 46 b 86 b 126 c
7 b 47 d 87 c 127 c
8 a 48 b 88 a 128 d
9 d 49 b 89 d 129 c
10 a 50 a 90 b 130 c
11 a 51 c 91 a 131 b
12 b 52 b 92 d 132 c
13 b 53 d 93 d 133 d
14 a 54 b 94 a 134 a
15 c 55 b 95 a 135 b
16 c 56 b 96 b 136 c
17 b 57 b 97 a 137 b
18 a 58 a 98 c 138 c
19 c 59 a 99 c 139 c
20 a 60 d 100 b 140 b
21 d 61 a 101 a 141 b
22 a 62 d 102 b 142 a
23 d 63 a 103 a 143 c
24 d 64 d 104 b 144 d
25 d 65 b 105 c 145 c
26 b 66 a 106 c 146 d
27 c 67 c 107 a 147 d
28 b 68 c 108 a 148 c
29 a 69 a 109 d 149 c
MCQs-Business Communication
30 d 70 c 110 b 150 a
31 b 71 a 111 d 151 a
32 c 72 b 112 c 152 c
33 b 73 c 113 d 153 a
34 b 74 d 114 c 154 d
35 a 75 c 115 a 155 d
36 a 76 b 116 c 156 b
37 b 77 a 117 d 157 d
38 c 78 d 118 c 158 d
39 d 79 a 119 c 159 b
40 c 80 a 120 c 160 b
Q.No Q.No Answer Q.No Answer Q.No Answer
1 41 81 121
2 42 82 122
3 43 83 123
4 44 84 124
5 45 85 125
6 46 86 126
7 47 87 127
8 48 88 128
9 49 89 129
10 50 90 130
11 51 91 131
12 52 92 132
13 53 93 133
14 54 94 134
15 55 95 135
16 56 96 136
17 57 97 137
18 58 98 138
19 59 99 139
FirstRanker.com - FirstRanker's Choice
MCQs-Business Communication
2
nd
SEMESTER M.Com (SDE) BUSINESS COMMUNICATION
Multiple choice Questions.
Prepared by:
Praveen M V
Asst. Professor
Dept. of Commerce
Govt. College Madappally
MCQs-Business Communication
1. The term ?communis? derived from ___word.
a.Greek.
b.Latin.
c.Chinese.
d.English.
2. Communication means ___information, feeling and thoughts, with others.
a.To receive.
b.Exchange of.
c.Conveying.
d.All the above.
3. Grapevine communication is associated with _____communication.
a.Formal
b.Informal
c.Horizontal
d.Vertical.
4. Lateral communication is between
a.Superior and subordinate.
b.Same cadre of personal.
c.Subordinate and superior.
d.Among all.
5. Audio Visual communication combines
a.Auditory only.
b.Visual only.
c.Both auditory & visual.
d.Written.
6. Communication problems otherwise known as
a.Enquire.
b.Barriers.
c.Encoding.
d.Decoding.
7. Posters fall under _______communication.
a.Oral.
b.Visual.
MCQs-Business Communication
c.Written.
d.Spoken.
8. Informal communication is otherwise known as ______ communication.
a.Grapevine.
b.Lateral.
c.Visual.
d.Horizontal.
9. Horizontal communication flows through _______
a.Face-to-face discussion.
b.Telephonic talk.
c.Periodical meeting.
d.All the above.
10. Gestural communication is a ______
a.Non-Verbal Message.
b.Direct conversation.
c.oral communication
d.Written.
11. Physical Barriers to communication are ______
a.Time and distance.
b.Interpretation of words.
c.Denotations.
d.Connotations.
12. Communication is derived from a Latin word ?Communis? which means
a. Community
b. Share
c. Common
d. Marxist
13. Communication starts with:
a. Encoding
b. Sender
c. Channel
d. Feedback
14. The number of key elements in the communication process is :
MCQs-Business Communication
a. Five
b. Six
c. Seven
d. Four
15. The two broad areas of communication are:
a. Oral and written communication
b. Verbal and written communication
c. Verbal and non-verbal communication
d. Oral and non-verbal communication
16. Which of the following combination is /are example/s of oral communication?
a. Meetings, memos and presentations
b. Meetings, memos and performance reviews
c. Meetings, presentations and performance reviews
d. All the above
17. Which of the following combination is /are example/s of written communication?
a. Letters and voicemail
b. Reports and email
c. Circulars and voicemail
d. All the above.
18. Orders and directives are the example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
19. Communication between HR manager and salesman is an example of:
a. Horizontal communication
b. Lateral communication
c. Diagonal communication
d. Vertical communication
20. Diagonal communication is also known as:
a. Cross ward communication
b. Horizontal communication
c. Vertical communication
MCQs-Business Communication
d. Any of the above
21. Communication between HR manager and Finance manager is an example of:
a. Downward communication
b. Upward communication
c. Diagonal communication
d. Horizontal communication
22. Down ward communication and Upward communication are :
a. Vertical communication
b. Horizontal communication
c. Diagonal communication
d. None of these
23. Placement of purchase order to supplier of material is ---------- communication.
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
24. Receiving a sales order is an example of:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
25. --------- Communication can be inward or outward:
a. Vertical communication
b. Horizontal communication
c. Internal communication
d. External communication
26. Functional coordination is one important reason for communicating with:
a. Superiors
b. Peers
c. Subordinates
d. Employees? unions
27. Communication with superiors involves:
a. Directions
MCQs-Business Communication
b. Orders
c. Complaints
d. Instructions
28. Listening has been identified as one of the ?seven habits of highly effective people?
by :
a. Lundsteen
b. Stephen Covey
c. Lee Iacocca
d. Tom Peters
29. The most basic type of listening is known as :
a. Discriminative listening
b. Comprehension listening
c. Appreciative listening
d. Evaluative listening
30. Dialogic listening is also known as:
a. Empathetic listening
b. Therapeutic listening
c. Relational listening
d. Active listening
31. Readability is determined mainly by :
a. Punctuation
b. Length of words
c. Active and passive voice
d. Spelling
32. FOGINDEX is used to measure:
a. Clarity of message
b. Courtesy of message
c. Readability of message
d. All the above.
33. A message may be understood by an average educated person, if FOGINDEX is:
a. More than 15
b. Less than 15
c. Negative
MCQs-Business Communication
d. Zero
34. Communication is a ___________
a.one way process
b.Two way process
c.Three way process.
d.four way process
35. The main objective of communication is:
a.Information and persuasion.
b.Skill and personality development.
c.Control and management.
d.Need.
36. The downward communication flow from
a.A subordinate to a superior.
b.A subordinate to a subordinate.
c.A superior to a superior.
d.A superior to a subordinate.
37. Gossip and rumour are part of ---------communication.
a.Formal.
b.Informal.
c.Horizontal.
d.Vertical.
38. Examples of oral communication----------
a.Letter.
b.E-mail.
c.Telephone.
d.Fax.
39. Which one is an effective audio-visual communication.
a.Cinema.
b.Television.
c.Drama
d.All the above.
40. Advantage of written communication
a.Save time.
MCQs-Business Communication
b.Save money.
c.Permanent record.
d.Neat.
41. Written communication doesn?t includes
a.Reports
b.Forms.
c.Notice.
d.None of these.
42. Communication saves time in:
a.Internal communication.
b.Interview.
c.Oral communication.
d.Schedule.
43. . ............... refers to mental disturbances
a. Coherence
b. Notion
c. Distraction
d. Psychological noise
44. Mental turbulence refers to:
a. Inability to understand
b. Confusion in the mind of receiver
c. Confusion in the mind of sender
d. Inability to speak
45. The clarity in communication could be achieved by which of the following
techniques?
a. Choose words that are short, familiar and conversational.
b. Construct effective sentences and paragraphs.
c. Achieve appropriate readability.
d. All the above
46. In empathetic communication, we can:
a. Probe
b. Respond to the feelings
c. Interpret
MCQs-Business Communication
d. advice
47. Conciseness of message refers to:
a. Crispness
b. Comprehensiveness
c. Specificity
d. Brevity
48. Errors in language, grammar or visual representation of facts take away:
a. Clarity
b. Correctness
c. Crispness
d. Conciseness
49. __________ is the process of exchanging messages between a seller and a customer.
a. Organisational communication
b. Business Communication
c. Managerial communication
d. Professional communication
50. Listening, reading, speaking and writing are all types of :
a. Communication skills.
b. Emotional barriers.
c. Evaluation techniques.
d. Nonverbal communication.
51. Communication barriers are;
a. A receiver's response to a message.
b. Avenues through which messages are delivered.
c. Obstacles that interfere with the understanding of a message.
d. The circumstances under which communication takes place.
52. All of the following are examples of verbal communication EXCEPT:
a. Email
b. symbols
c. Telephone calls
d. Text messaging
MCQs-Business Communication
53. -----------is the wordless form of communication which takes the form of postures,
body language ,facial expressions, eye contacts, tension, breathing and tones etc.
a. Verbal communication
b. Garbage communication
c. Informal communication
d. Non-Verbal communication
54. According to Richard Fitch, in communication process 90% belongs to ----------
a. Formal communication
b. Non-verbal communication
c. Informal communication
d. Oral communication
55. ----------- means the position in which you hold your body when standing or sitting.
a. Gestures
b. Postures
c. Paralanguage
d. Proxemics
56. According to Proxemics(space language), zones are classified into------- categories
a. 3
b. 4
c. 5
d. 6
57. The keys to write a successful resume are:
a. Too long, verbose descriptions and over confident tone
b. You? attitude, focus on your audience and think about prospective
employers need
c. None of the above
d. All of the above
58. While giving an interview, be --- in your salary expectations.
a. Modest
b. Unrealistic
c. Realistic
d. None of the above
59. An informal report is usually in the form of a _____communication.
MCQs-Business Communication
a.Person to person
b.Prescribed form.
c.Regular intervals.
d.Authoritative.
60. List of items to be discussed and decided in a meeting is called as ____
a.Resolution.
b.Minutes.
c.Invoice.
d.Agenda
61. An Agenda prepared in connection with ____
a.Meeting.
b.Business tours.
c.Exhibition.
d.Personal notes.
62. . _____is a communication which contains the decision of the meeting.
a.Amendment.
b.Resolution.
c.Debate.
d.Minutes.
63. A report prepared in a prescribed form and presented according to an established
procedure is ____report
a.Formal.
b.Informal.
c.Statutory.
d.General.
64. ____is done by drawing a list of the items of business to be transacted at the
meeting.
a.Minutes.
b.Resolution.
c.Invitation.
d.Agenda.
65. The minute books are the ____book of the company.
a.Subsidiary.
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b.Statutory.
c.Obligatory.
d.Secondary.
66. ____and testimonials are important because they express the opinion of others the
applicant?s suitability for a position.
a.References.
b.Qualification.
c.Service certificate.
d.Letters.
67. ---------- refers to the amount of space that individuals naturally maintain between
each other.
a. Chronemics
b. Gestures
c. Proxemics
d. None of these.
68. A circular is a form of --------
a.Oral communication.
b.Face-to-face communication.
c.Group communication.
d.Visual communication.
69. Dunning letters are also called -----------
a.Collection letters.
b.Letter of credit.
c.Compliant letters.
d.Suggestion letters.
70. In................. speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Formal Communication
b. Informal communication
c. Meta communication
d. None of these
71. Type of listening in which we learn to discern the difference in sounds.
a.Discriminative listening
MCQs-Business Communication
b.Biased listening
c. Evaluative listening
d. Appreciative listening
72. In ............. , the receiver holds preconceived notions, which shape the way a receiver
decodes the sender's message.
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
73. .......is also referred to as critical/judgmental listening
a. Discriminative listening
b. Biased listening
c. Evaluative listening
d. Appreciative listening
74. --------------- takes place when you listen to only those things that you want to hear
or to those that you interested
a. Discriminative listening
b. Biased listening
c. Selective Listening
d. Appreciative listening
75. In .................. form of communication, a subordinate is permitted to communicate
with the boss of his boss.
a. Chain
b. Circular
c. Inverted V
d. Wheel
76. ............... Involves how we arrange personal space and what we arrange in it
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
77. . ..................... is the study of body physical movements.
MCQs-Business Communication
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
78. It involves how we say something in different pitch, tone and voice modulation such
as slow or fast.
a. Kinesics
b. Proxemics
c. Time language
d. Paralanguage
79. .................. are our body parts especially arms, legs, hands and head convey
meaning.
a. Gestures
b. Proxemics
c. Time language
d. Paralanguage
80. Small cards that contain the important points of presentation is known as:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
81. Different components of the presentation that attract the attention of audience are:
a. Hand-outs
b. Cue-cards
c. Attention grabbers
d. None of these
82. Materials distributed to the audience to supplement the contents of the presentation
is:
a. Hand-outs
b. Cue-cards
MCQs-Business Communication
c. Attention grabbers
d. None of these
83. Which of the following is / are 7 Cs of presentation?
a. Clarity
b. Conciseness
c. Candidness
d. All the above
84. Which of the following is /are not 7Cs of presentation?
a. Clarity
b. Consideration
c. Concreteness
d. Collectiveness
85. Our purpose in a ------------ presentation is to convince your listeners to accept your
proposal
a. Informative
b. Persuasive
c. Image building
d. Multipurpose
86. Our purpose in a ---------- presentation is to move your audience to take your
suggested action.
a. Informative
b. Persuasive
c. Image building
d. Decision making
87. --------- in communication increases credibility of the sender of message
a. Clarity
b. Correctness
c. Concreteness
d. Consideration
88. ---------- presentations include talks, seminars, proposals, workshops, conferences,
and meetings the presenter or presenters share their expertise, and information is
exchanged.
a. Informative
MCQs-Business Communication
b. Persuasive
c. Image building
d. Decision making
89. Evaluation Parameters of Group discussion includes:
a. Personality
b. Communication
c. Leadership
d. All the above
90. -------------- is a systematic oral exchange of information, views and opinions about a
topic, issue, problem or situation among members of a group who share certain
common objectives.
a. Presentation
b. Group discussion
c. Group interview
d. All of these
91. A................ focuses on your skills and experience, rather than on your chronological
work history
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
92. A --------- Starts by listing your work history, with the most recent position listed
first.
a. Functional resume
b. Mini resume
c. Combination resume
d. Chronological resume
93. Curriculum vitae is known as-
a. Personal profile
b. Personal data sheet
c. Qualification sheet
d. All the above
MCQs-Business Communication
94. -------- are used by an organisation as a means of having written records of
established practices such as instructions on how to undertake specific tasks and
work policies.
a. Manuals
b. Memos
c. Letters
d. All the above
95. . ............. are usually the least formal method of written communication within the
workplace and will usually include various notices or information relating to welfare
and safety issues;
a. Manuals
b. Memos
c. Letters
d. Circulars
96. --------------- is also known as Non-directed interview.
a. Structured
b. Unstructured
c. Depth
d. Exit
97. Formal Interview is also known as.............
a. Planned interview
b. Unstructured interview
c. Group interview
d. None of these
98. A ----------- letter should be organized like sales letter
a. Resume
b. Curriculum vitae
c. Application letter
d. All the above
99. A ----------- is also known as a ?cover letter?
a. Resume
b. Curriculum vitae
c. Application letter
MCQs-Business Communication
d. Sales letter
100. ------------ is a document sent with your resume to provide additional
information on your skills and experience.
a. Hand-outs
b. Curriculum vitae
c. Application letter
d. Sales letter
101. A synopsis of the most relevant professional experiences you have for the
particular job for which you are applying.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
102. A summary of your educational and academic backgrounds as well as teaching
and research experience, publications, presentations, awards, honours and
affiliations.
a. Resume
b. Curriculum vitae
c. Application letter
d. Hand-outs
103. . ------------ is an assigned communication for a purpose and for specific
receiver or reader.
a. Report
b. Memos
c. Letters
d. Circulars
104. Business Letters that please the receiver are called
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
MCQs-Business Communication
105. The business letter that neither please nor displease the receiver, but are
received with interest are known as
a. Good news letter
b. Praising letter
c. Routine letter
d. All the above.
106. The word ?memo? is a short form for :
a. Memory
b. Memorizing
c. Memorandum
d. Members order
107. Memo is derived from a Latin word which means :
a. A thing which must be remembered
b. A thing which must be memorized
c. A thing which must be written
d. A thing which must be communicated
108. One characteristic of a memo is :
a. Formal
b. Tool for external communication
c. Concise
d. Pretentious
109. All the following are principles of business letter writing, except:
a. Consideration
b. Correctness
c. Conciseness
d. Concurrency
110. Which of the following is not a compulsory part of a business letter?
a. Salutation
b. Close
c. Attention line
d. Body
111. The quality of a report is determined mainly by:
a. The language of the report
MCQs-Business Communication
b. The visual aspects
c. The length of the report
d. The accuracy of the data
112. A resume summarizes the following:
a. Strengths and weaknesses
b. Personality
c. Education and experience
d. Hobbies
113. Which of the following is characteristic of a chronological resume?
a. Appropriate for experienced candidates
b. Mentions most recent job or qualification first
c. Appropriate when education and experience are unrelated to the job applied
for
d. Both a & b
114. The main purpose of a group discussion is to measure:
a. Knowledge
b. Personality
c. Group communication skills
d. Leadership skills
115. The primary role of a moderator is to:
a. Facilitate the smooth functioning of the GD
b. Keep track of time
c. Announce the GD topic
d. Interfere during the GD
116. Arriving ahead of time for a meeting is an example of :
a. Feedback
b. body language
c. Non-verbal communication
d. Verbal communication
117. The message sent is not always the same as the meaning attached to the
message. This is because of the:
a. Wrong sender
b. Wrong medium
MCQs-Business Communication
c. Faulty message
d. Inaccurate decoding
118. Wrong decoding means:
a. Badly worded message
b. Message sent to wrong receiver
c. Interpreted meaning is different from intended message
d. Message sent by wrong sender
119. Consideration in a business letter means:
a. Stressing the ?me? attitude
b. Using first person pronouns
c. Stressing the ?you? attitude
d. Appealing to the sender?s interest
120. The resume should be written before the job application letter because:
a. The resume is seen first
b. The resume helps to decide what to highlight in the letter
c. The resume is more important than the letter
d. Most employers do not read application letters
121. A GD is highly structured because:
a. It is coordinated by a moderator
b. It measures group communication skills
c. Members have to listen to the views of others
d. The topic, time and number of participants are all decided in advance
122. Which of the following indicates the correct sequence of the elements of
communication in the communication process?
a. Sender, Receiver, Channel, Message, Feedback
b. Receiver, Feedback, Sender, Message, Channel
c. Sender, Channel, Message, feedback, Receiver
d. Sender, Message, Channel, Receiver, Feedback
123. Which of the following is/are barriers of listening?
a. Sluggishness
b. Premature evaluation
c. External distractions
d. All of these.
MCQs-Business Communication
124. ----------listening occurs when you go beyond what is being said and try to
fathom what is not being said.
a. Deep
b. Passive
c. Full
d. Discriminative
125. Four essential elements of good listening process are:
a. Attention, Hear, Understand, Respond
b. Attention, Hear, Understand, Remember
c. Accept, Hear, Update, Remember
d. Adopt, Hear, Understand, Respond
126. An important function of -------- listening is to build a rapport with another
person
a. Deep listening
b. False listening
c. Relationship listening
d. None of these.
127. "The concept the individual has of himself as a physical, social and spiritual or
moral being" is:
a. Self esteem
b. Self perception
c. Self concept
d. Stereo typing
128. ----------- is a person's belief about his' or her chances of successfully
accomplishing a specific task.
a. Self esteem
b. Self perception
c. Self concept
d. Self Efficacy
129. Which of the following is not a component of attitude?
a. Affective
b. Cognitive
c. Openness
MCQs-Business Communication
d. Intentional
130. Communication meant for changing the attitude of others is known as-----------
- communication.
a. Directive
b. Mass
c. Persuasive
d. All the above.
131. Chronemics is also known as------- language.
a. Space
b. Time
c. Body
d. Eye
132. ---------- is the interpretation of sensory data so as to gather meaningful ideas.
a. Sensation
b. Retention
c. Perception
d. Cognition
133. Transactional analysis (TA) was developed by:
a. Elton Mayo
b. Weber
c. Maslow
d. Eric Berne
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
a. Paralanguage
b. Body language
c. Gestures
d. Proxemics
135. ------------ tells how our body communicates.
a. Paralanguage
b. Kinesics
c. Chronemics
d. Proxemics
136. --------- is talking to oneself in one?s own mind such as soliloquies, asides in
dramatic work etc.
MCQs-Business Communication
a. Dialogue
b. Interpersonal communication
c. Intrapersonal communication
d. Unilateral communication.
137. --- -----is exchange of messages between two persons such as conversation,
dialogue, interview etc.
a. Soliloquies
b. Interpersonal communication
c. Intrapersonal communication
d. Mass communication.
138. Class room teaching and directors meeting are the examples of :
a. Mass communication
b. Intrapersonal communication
c. Group communication
d. All of these.
139. Communication through news papers and television are known as:
a. Group communication
b. Interpersonal communication
c. Mass communication
d. None of these.
140. In ----------speakers? choice of words unintentionally communicates something
more than what the actual words state.
a. Unintended communication
b. Meta communication
c. Active communication
d. Fathom communication
141. ---------- communication refers to the communication between a superior and a
subordinate through scalar chain.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
142. In ------------ form of communication, all the subordinates of a superior talk to
one another through his medium and the superior works as a hub.
a. Wheel communication
MCQs-Business Communication
b. Chain communication
c. Circular communication
d. Free flow communication.
143. This communication takes place among the members of a group where every
member of a group can communicate with the nearest two members.
a. Wheel communication
b. Chain communication
c. Circular communication
d. Free flow communication.
144. In ---------- form of communication, a subordinate is permitted to
communicate with the boss of his boss.
a. Wheel
b. Chain
c. Circular
d. Inverted ?V?
145. Any letter designed and directed to the exchange of information connected
with trade and trade related activities is known as:
a. Business Report
b. Business enquiry
c. Business letter
d. Business memos
146. Which of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Quotations
d. Reference letter.
147. Which of the following is/are business letters?
a. Refusal letter
b. Customer relation letter
c. Order status letter
d. All of these.
148. Comparing to resume,------------ is more academic oriented.
a. Cover letter
MCQs-Business Communication
b. Interview
c. Curriculum Vitae
d. Bio-data
149. ----------is a kind of written announcement that is distributed to a large number
of people to convey any commercial or non-commercial message at minimum time,
costs and efforts.
a. Memo
b. Notice
c. Circular
d. Publicity
150. In ------------- layout of letter, every line begins at left margin and thus makes
each paragraph look like a distinct block of message.
a. Full block
b. Semi-block
c. Simplified
d. All the above.
151. The purpose of a -------------- is to help the management identify the reasons
underlying a situation that management already know.
a. Report
b. Memos
c. Letters
d. Circulars
152. Which of the following is /are element of body of a business report?
a. Glossary
b. Cover letter
c. Recommendation
d. Executive summery
153. Which of the following is not an element of front matters of business report?
a. Introduction
b. Cover letter
c. Acknowledgement
d. Table of contents
154. Which of the following is not an element of back matters of business report?
MCQs-Business Communication
a. Appendix
b. List of references
c. Bibliography
d. Conclusion
155. . Which of the following is not a basic part of report?
a. Introduction
b. Discussion
c. Executive summery
d. Glossary
156. . Which of the following is a basic part of report?
a. Cover
b. Recommendation
c. Title page
d. Glossary
157. ------------ indicates the hierarchy of topics and their sequences.
a. Appendix
b. List of references
c. Bibliography
d. Table of contents
158. A------------ includes rules for forming compound words, abbreviating technical
terms, and writing unusual or difficult words
a. Appendix
b. List of references
c. Bibliography
d. Glossary
159. Which is NOT one of the three purposes for giving oral presentations?
a. To persuade
b. To debate
c. To build goodwill
d. To inform
160. Denotations and Connotations are ------------ barriers in communication
process.
a. Physical barriers
MCQs-Business Communication
b. Semantic barriers
c. Encoding barriers
d. Technical barriers
Answers.
Q.No answer Q.No answer Q.No answer Q.No answer
1 b 41 d 81 c 121 d
2 b 42 d 82 a 122 d
3 b 43 c 83 d 123 d
4 b 44 b 84 d 124 a
5 c 45 d 85 c 125 b
6 b 46 b 86 b 126 c
7 b 47 d 87 c 127 c
8 a 48 b 88 a 128 d
9 d 49 b 89 d 129 c
10 a 50 a 90 b 130 c
11 a 51 c 91 a 131 b
12 b 52 b 92 d 132 c
13 b 53 d 93 d 133 d
14 a 54 b 94 a 134 a
15 c 55 b 95 a 135 b
16 c 56 b 96 b 136 c
17 b 57 b 97 a 137 b
18 a 58 a 98 c 138 c
19 c 59 a 99 c 139 c
20 a 60 d 100 b 140 b
21 d 61 a 101 a 141 b
22 a 62 d 102 b 142 a
23 d 63 a 103 a 143 c
24 d 64 d 104 b 144 d
25 d 65 b 105 c 145 c
26 b 66 a 106 c 146 d
27 c 67 c 107 a 147 d
28 b 68 c 108 a 148 c
29 a 69 a 109 d 149 c
MCQs-Business Communication
30 d 70 c 110 b 150 a
31 b 71 a 111 d 151 a
32 c 72 b 112 c 152 c
33 b 73 c 113 d 153 a
34 b 74 d 114 c 154 d
35 a 75 c 115 a 155 d
36 a 76 b 116 c 156 b
37 b 77 a 117 d 157 d
38 c 78 d 118 c 158 d
39 d 79 a 119 c 159 b
40 c 80 a 120 c 160 b
Q.No Q.No Answer Q.No Answer Q.No Answer
1 41 81 121
2 42 82 122
3 43 83 123
4 44 84 124
5 45 85 125
6 46 86 126
7 47 87 127
8 48 88 128
9 49 89 129
10 50 90 130
11 51 91 131
12 52 92 132
13 53 93 133
14 54 94 134
15 55 95 135
16 56 96 136
17 57 97 137
18 58 98 138
19 59 99 139
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20 60 100 140
21 61 101 141
22 62 102 142
23 63 103 143
24 64 104 144
25 65 105 145
26 66 106 146
27 67 107 147
28 68 108 148
29 69 109 149
30 70 110 150
31 71 111 151
32 72 112 152
33 73 113 153
34 74 114 154
35 75 115 155
36 76 116 156
37 77 117 157
38 78 118 158
39 79 119 159
40 80 120 160
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This post was last modified on 26 December 2019