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Download UOC (University of Calicut) M.Com (Master of Commerce) Business Communication1 Question Bank (Important Questions)

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Calicut University 2020 Important Questions (Question Bank) || (University of Calicut)

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MCQs-Business Communication

2^nd SEMESTER M.Com (SDE)

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BUSINESS COMMUNICATION

Multiple choice Questions.

Prepared by:

Praveen M V

Asst. Professor

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Dept. of Commerce

Govt. College Madappally

The term “communis” derived from ______ word.
1. Greek.
2. Latin.
3. Chinese.
4. English.
Communication means ______ information, feeling and thoughts, with others.
1. To receive.
2. Exchange of.
3. Conveying.
4. All the above.
Grapevine communication is associated with ______ communication.
1. Formal
2. Informal
3. Horizontal
4. Vertical.
Lateral communication is between
1. Superior and subordinate.
2. Same cadre of personal.
3. Subordinate and superior.
4. Among all.
Audio Visual communication combines
1. Auditory only.
2. Visual only
3. Both auditory & visual.
4. Written.
Communication problems otherwise known as
1. Enquire.
2. Barriers.
3. Encoding.
4. Decoding.
Posters fall under ______ communication.
1. Oral.
2. Visual.
3. Written.
4. Spoken.
Informal communication is otherwise known as ______ communication.
1. Grapevine.
2. Lateral.
3. Visual.
4. Horizontal.
Horizontal communication flows through ______
1. Face-to-face discussion.
2. Telephonic talk.
3. Periodical meeting.
4. All the above.
Gestural communication is a ______
1. Non-Verbal Message.
2. Direct conversation.
3. oral communication
4. Written.
Physical Barriers to communication are
1. Time and distance.
2. Interpretation of words.
3. Denotations.
4. Connotations.
Communication is derived from a Latin word “Communis” which means
1. Community
2. Share
3. Common
4. Marxist
Communication starts with:
1. Encoding
2. Sender
3. Channel
4. Feedback
The number of key elements in the communication process is :
1. Five
2. Six
3. Seven
4. Four
The two broad areas of communication are:
1. Oral and written communication
2. Verbal and written communication
3. Verbal and non-verbal communication
4. Oral and non-verbal communication
Which of the following combination is /are example/s of oral communication?
1. Meetings, memos and presentations
2. Meetings, memos and performance reviews
3. Meetings, presentations and performance reviews
4. All the above
Which of the following combination is /are example/s of written communication?
1. Letters and voicemail
2. Reports and email
3. Circulars and voicemail
4. All the above.
Orders and directives are the example of:
1. Downward communication
2. Upward communication
3. Diagonal communication
4. Horizontal communication
Communication between HR manager and salesman is an example of:
1. Horizontal communication
2. Lateral communication
3. Diagonal communication
4. Vertical communication
Diagonal communication is also known as:
1. Cross ward communication
2. Horizontal communication
3. Vertical communication
4. Any of the above
Communication between HR manager and Finance manager is an example of:
1. Downward communication
2. Upward communication
3. Diagonal communication
4. Horizontal communication
Down ward communication and Upward communication are :
1. Vertical communication
2. Horizontal communication
3. Diagonal communication
4. None of these
Placement of purchase order to supplier of material is --------- communication.
1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication
Receiving a sales order is an example of:
1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication
--------- Communication can be inward or outward:
1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication
Functional coordination is one important reason for communicating with:
1. Superiors
2. Peers
3. Subordinates
4. Employees' unions
Communication with superiors involves:
1. Directions
2. Orders
3. Complaints
4. Instructions
Listening has been identified as one of the “seven habits of highly effective people" by:
1. Lundsteen
2. Stephen Covey
3. Lee Iacocca
4. Tom Peters
The most basic type of listening is known as :
1. Discriminative listening
2. Comprehension listening
3. Appreciative listening
4. Evaluative listening
Dialogic listening is also known as:
1. Empathetic listening
2. Therapeutic listening
3. Relational listening
4. Active listening
Readability is determined mainly by:
1. Punctuation
2. Length of words
3. Active and passive voice
4. Spelling
FOGINDEX is used to measure:
1. Clarity of message
2. Courtesy of message
3. Readability of message
4. All the above.
A message may be understood by an average educated person, if FOGINDEX is:
1. More than 15
2. Less than 15
3. Negative
4. Zero
Communication is a ______
1. one way process
2. Two way process
3. Three way process.
4. four way process
The main objective of communication is:
1. Information and persuasion.
2. Skill and personality development.
3. Control and management.
4. Need.
The downward communication flow from
1. A subordinate to a superior.
2. A subordinate to a subordinate.
3. A superior to a superior.
4. A superior to a subordinate.
Gossip and rumour are part of ______ communication
1. Formal.
2. Informal.
3. Horizontal.
4. Vertical.
Examples of oral communication--
1. Letter.
2. E-mail.
3. Telephone.
4. Fax.
Which one is an effective audio-visual communication.
1. Cinema.
2. Television.
3. Drama
4. All the above.
Advantage of written communication
1. Save time.
2. Save money.
3. Permanent record.
4. Neat.
Written communication doesn't includes
1. Reports
2. Forms.
3. Notice.
4. None of these.
Communication saves time in:
1. Internal communication.
2. Interview.
3. Oral communication.
4. Schedule.
______ refers to mental disturbances
1. Coherence
2. Notion
3. Distraction
4. Psychological noise
Mental turbulence refers to:
1. Inability to understand
2. Confusion in the mind of receiver
3. Confusion in the mind of sender
4. Inability to speak
The clarity in communication could be achieved by which of the following techniques?
1. Choose words that are short, familiar and conversational.
2. Construct effective sentences and paragraphs.
3. Achieve appropriate readability.
4. All the above
In empathetic communication, we can:
1. Probe
2. Respond to the feelings
3. Interpret
4. advice
Conciseness of message refers to:
1. Crispness
2. Comprehensiveness
3. Specificity
4. Brevity
Errors in language, grammar or visual representation of facts take away:
1. Clarity
2. Correctness
3. Crispness
4. Conciseness
______ is the process of exchanging messages between a seller and a customer.
1. Organisational communication
2. Business Communication
3. Managerial communication
4. Professional communication
Listening, reading, speaking and writing are all types of :
1. Communication skills.
2. Emotional barriers.
3. Evaluation techniques.
4. Nonverbal communication.
Communication barriers are;
1. A receiver's response to a message.
2. Avenues through which messages are delivered.
3. Obstacles that interfere with the understanding of a message.
4. The circumstances under which communication takes place.
All of the following are examples of verbal communication EXCEPT:
1. Email
2. symbols
3. Telephone calls
4. Text messaging
-----------is the wordless form of communication which takes the form of postures, body language, facial expressions, eye contacts, tension, breathing and tones etc.
1. Verbal communication
2. Garbage communication
3. Informal communication
4. Non-Verbal communication
According to Richard Fitch, in communication process 90% belongs to ________
1. Formal communication
2. Non-verbal communication
3. Informal communication
4. Oral communication
________ means the position in which you hold your body when standing or sitting.
1. Gestures
2. Postures
3. Paralanguage
4. Proxemics
According to Proxemics (space language), zones are classified into------- categories
1. 3
2. 4
3. 5
4. 6
The keys to write a successful resume are:
1. Too long, verbose descriptions and over confident tone
2. “You” attitude, focus on your audience and think about prospective employers need
3. None of the above
4. All of the above
While giving an interview, be ______ in your salary expectations.
1. Modest
2. Unrealistic
3. Realistic
4. None of the above
An informal report is usually in the form of a ______ communication.
1. Person to person
2. Prescribed form.
3. Regular intervals.
4. Authoritative.
List of items to be discussed and decided in a meeting is called as ______
1. Resolution.
2. Minutes.
3. Invoice.
4. Agenda
An Agenda prepared in connection with ______
1. Meeting.
2. Business tours.
3. Exhibition.
4. Personal notes.
______ is a communication which contains the decision of the meeting.
1. Amendment.
2. Resolution.
3. Debate.
4. Minutes.
A report prepared in a prescribed form and presented according to an established procedure is ______ report
1. Formal.
2. Informal.
3. Statutory.
4. General.
______ is done by drawing a list of the items of business to be transacted at the meeting.
1. Minutes.
2. Resolution.
3. Invitation.
4. Agenda.
The minute books are the ______ book of the company.
1. Subsidiary.
2. Statutory.
3. Obligatory.
4. Secondary.
______ and testimonials are important because they express the opinion of others the applicant's suitability for a position.
1. References.
2. Qualification.
3. Service certificate.
4. Letters.
______ refers to the amount of space that individuals naturally maintain between each other.
1. Chronemics
2. Gestures
3. Proxemics
4. None of these.
A circular is a form of -------
1. Oral communication.
2. Face-to-face communication.
3. Group communication.
4. Visual communication.
Dunning letters are also called -------
1. Collection letters.
2. Letter of credit.
3. Compliant letters.
4. Suggestion letters.
In..... speakers' choice of words unintentionally communicates something more than what the actual words state.
1. Formal Communication
2. Informal communication
3. Meta communication
4. None of these
Type of listening in which we learn to discern the difference in sounds.
1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening
In _______, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening
________ is also referred to as critical/judgmental listening
1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening
________ takes place when you listen to only those things that you want to hear or to those that you interested
1. Discriminative listening
2. Biased listening
3. Selective Listening
4. Appreciative listening
In ________ form of communication, a subordinate is permitted to communicate with the boss of his boss.
1. Chain
2. Circular
3. Inverted V
4. Wheel
________ Involves how we arrange personal space and what we arrange in it
1. Kinesics
2. Proxemics
3. Time language
4. Paralanguage
________ is the study of body physical movements.
1. Kinesics
2. Proxemics
3. Time language
4. Paralanguage
It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
1. Kinesics
2. Proxemics
3. Time language
4. Paralanguage
________ are our body parts especially arms, legs, hands and head convey meaning.
1. Gestures
2. Proxemics
3. Time language
4. Paralanguage
Small cards that contain the important points of presentation is known as:
1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these
Different components of the presentation that attract the attention of audience are:
1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these
Materials distributed to the audience to supplement the contents of the presentation is:
1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these
Which of the following is / are 7 Cs of presentation?
1. Clarity
2. Conciseness
3. Candidness
4. All the above
Which of the following is /are not 7Cs of presentation?
1. Clarity
2. Consideration
3. Concreteness
4. Collectiveness
Our purpose in a ________ presentation is to convince your listeners to accept your proposal
1. Informative
2. Persuasive
3. Image building
4. Multipurpose
Our purpose in a ________ presentation is to move your audience to take your suggested action.
1. Informative
2. Persuasive
3. Image building
4. Decision making
________ in communication increases credibility of the sender of message
1. Clarity
2. Correctness
3. Concreteness
4. Consideration
________ presentations include talks, seminars, proposals, workshops, conferences, and meetings the presenter or presenters share their expertise, and information is exchanged.
1. Informative
2. Persuasive
3. Image building
4. Decision making
Evaluation Parameters of Group discussion includes:
1. Personality
2. Communication
3. Leadership
4. All the above
________ is a systematic oral exchange of information, views and opinions about a topic, issue, problem or situation among members of a group who share certain common objectives.
1. Presentation
2. Group discussion
3. Group interview
4. All of these
A________ focuses on your skills and experience, rather than on your chronological work history
1. Functional resume
2. Mini resume
3. Combination resume
4. Chronological resume
A ________ Starts by listing your work history, with the most recent position listed first.
1. Functional resume
2. Mini resume
3. Combination resume
4. Chronological resume
Curriculum vitae is known as-
1. Personal profile
2. Personal data sheet
3. Qualification sheet
4. All the above
________ are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies.
1. Manuals
2. Memos
3. Letters
4. All the above
________ are usually the least formal method of written communication within the workplace and will usually include various notices or information relating to welfare and safety issues;
1. Manuals
2. Memos
3. Letters
4. Circulars
________ is also known as Non-directed interview.
1. Structured
2. Unstructured
3. Depth
4. Exit
Formal Interview is also known as________
1. Planned interview
2. Unstructured interview
3. Group interview
4. None of these
A ________ letter should be organized like sales letter
1. Resume
2. Curriculum vitae
3. Application letter
4. All the above
A ________ is also known as a 'cover letter'
1. Resume
2. Curriculum vitae
3. Application letter
4. Sales letter
________ is a document sent with your resume to provide additional information on your skills and experience.
1. Hand-outs
2. Curriculum vitae
3. Application letter
4. Sales letter
A synopsis of the most relevant professional experiences you have for the particular job for which you are applying.
1. Resume
2. Curriculum vitae
3. Application letter
4. Hand-outs
A summary of your educational and academic backgrounds as well as teaching and research experience, publications, presentations, awards, honours and affiliations.
1. Resume
2. Curriculum vitae
3. Application letter
4. Hand-outs
________ is an assigned communication for a purpose and for specific receiver or reader.
1. Report
2. Memos
3. Letters
4. Circulars
Business Letters that please the receiver are called
1. Good news letter
2. Praising letter
3. Routine letter
4. All the above.
The business letter that neither please nor displease the receiver, but are received with interest are known as
1. Good news letter
2. Praising letter
3. Routine letter
4. All the above.
The word "memo" is a short form for :
1. Memory
2. Memorizing
3. Memorandum
4. Members order
Memo is derived from a Latin word which means :
1. A thing which must be remembered
2. A thing which must be memorized
3. A thing which must be written
4. A thing which must be communicated
One characteristic of a memo is :
1. Formal
2. Tool for external communication
3. Concise
4. Pretentious
All the following are principles of business letter writing, except:
1. Consideration
2. Correctness
3. Conciseness
4. Concurrency
Which of the following is not a compulsory part of a business letter?
1. Salutation
2. Close
3. Attention line
4. Body
The quality of a report is determined mainly by:
1. The language of the report
2. The visual aspects
3. The length of the report
4. The accuracy of the data
A resume summarizes the following:
1. Strengths and weaknesses
2. Personality
3. Education and experience
4. Hobbies
Which of the following is characteristic of a chronological resume?
1. Appropriate for experienced candidates
2. Mentions most recent job or qualification first
3. Appropriate when education and experience are unrelated to the job applied for
4. Both a & b
The main purpose of a group discussion is to measure:
1. Knowledge
2. Personality
3. Group communication skills
4. Leadership skills
The primary role of a moderator is to:
1. Facilitate the smooth functioning of the GD
2. Keep track of time
3. Announce the GD topic
4. Interfere during the GD
Arriving ahead of time for a meeting is an example of :
1. Feedback
2. body language
3. Non-verbal communication
4. Verbal communication
The message sent is not always the same as the meaning attached to the message. This is because of the:
1. Wrong sender
2. Wrong medium
3. Faulty message
4. Inaccurate decoding
Wrong decoding means:
1. Badly worded message
2. Message sent to wrong receiver
3. Interpreted meaning is different from intended message
4. Message sent by wrong sender
Consideration in a business letter means:
1. Stressing the “me” attitude
2. Using first person pronouns
3. Stressing the "you" attitude
4. Appealing to the sender's interest
The resume should be written before the job application letter because:
1. The resume is seen first
2. The resume helps to decide what to highlight in the letter
3. The resume is more important than the letter
4. Most employers do not read application letters
A GD is highly structured because:
1. It is coordinated by a moderator
2. It measures group communication skills
3. Members have to listen to the views of others
4. The topic, time and number of participants are all decided in advance
Which of the following indicates the correct sequence of the elements of communication in the communication process?
1. Sender, Receiver, Channel, Message, Feedback
2. Receiver, Feedback, Sender, Message, Channel
3. Sender, Channel, Message, feedback, Receiver
4. Sender, Message, Channel, Receiver, Feedback
Which of the following is/are barriers of listening?
1. Sluggishness
2. Premature evaluation
3. External distractions
4. All of these.
----------listening occurs when you go beyond what is being said and try to fathom what is not being said.
1. Deep
2. Passive
3. Full
4. Discriminative
Four essential elements of good listening process are:
1. Attention, Hear, Understand, Respond
2. Attention, Hear, Understand, Remember
3. Accept, Hear, Update, Remember
4. Adopt, Hear, Understand, Respond
An important function of -------- listening is to build a rapport with another person
1. Deep listening
2. False listening
3. Relationship listening
4. None of these.
"The concept the individual has of himself as a physical, social and spiritual or moral being" is:
1. Self esteem
2. Self perception
3. Self concept
4. Stereo typing
- is a person's belief about his' or her chances of successfully accomplishing a specific task.
1. Self esteem
2. Self perception
3. Self concept
4. Self Efficacy
Which of the following is not a component of attitude?
1. Affective
2. Cognitive
3. Openness
4. Intentional
Communication meant for changing the attitude of others is known as---------- communication.
1. Directive
2. Mass
3. Persuasive
4. All the above.
Chronemics is also known as------- language.
1. Space
2. Time
3. Body
4. Eye
-------- is the interpretation of sensory data so as to gather meaningful ideas.
1. Sensation
2. Retention
3. Perception
4. Cognition
Transactional analysis (TA) was developed by:
1. Elton Mayo
2. Weber
3. Maslow
4. Eric Berne
-------- Means how our voice stress, pause, sigh firstranker.communicates.
1. Paralanguage
2. Body language
3. Gestures
4. Proxemics
-------- tells how our body communicates.
1. Paralanguage
2. Kinesics
3. Chronemics
4. Proxemics
-------- is talking to oneself in one's own mind such as soliloquies, asides
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