Download BU (Bangalore University) MBA (Master of Business Administration) 3rd Semester 2019 Feb Learning And Development Question Paper
Ill Semester M.B.A. Degree Examination, January/February 2019
(CBCS Scheme)
(2014 ? 15 & Onwards)
MANAGEMENT
Paper ? 3.5.1 : Learning and Development
Time : 3 Hours Max. Marks : 70
SECTION ? A
Answer any five of the following questions. (5x5=25)
1. Write a note ontimportance of Training and development in behaviour
modification.
2. List a few challenges to become a learning organisation.
3. What is Sensitivity training ? How does it benefit the individual ?
4. What is ROI on training ?
5. List the steps in career planning. Why is career planning important ?
6. Discuss the need for and importance of management development.
7. When is a case study method used for training and what are its limitations ?
SECTION ? B
I
Answer any three of the following questions. (33:10:30)
8. Training need analysis is the most significant and first step in Training and
Development. Do you agree or disagree ?
P.T.O.
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9. Discuss in detail the approaches for behaviour modification.
10. Leader centred techniques of management development is most effective.
Discuss.
11. Describe the need for and the process of measuring effectiveness of the
training program-post training. Why do you think this is important ?
SECTION ? C
COmpulsory (Case Study) (1x15=15)
12. McCormick and Company Uses Strategic Training to Spice
Up Business Results
You may knochCormick and Company from its flavorings and spices that
enhance the taste of appetizers, main dishes and desserts (who doesn?t
appreciate the great aroma of just-baked chocolate chip cookies ?). You should
also know that training and development play a strategic role at McCormick
and Company. Learning is driven by the company strategy. The company's
main strategies include growing sales, fostering innovation, managing the cost
base and planningrfor succession. These strategies have been translated into
several strategic training and development initiatives. One initiative supporting
the innovation strategy involves the development of technblogical innovation
centers for scientists and learning and development centers for company
leaders. In another initiative, 3; 1million was spent to teach employees how to
use the new SAP business software implemented throughout the company.
The company?s succession planning process is designed to make good on
the promise that all employees have access to the training and development
they need to become successors to the current company leaders at all
levels. Robert Lawless, chairman and CEO, believes that having a process
to grow, employees internally gives the company a competitive advantage.
Growing employees internally requires challenging employees and providing
opportunities for career growth, learning and development. His commitment
to succession planning is evident in the amount of time he spends reviewing
development needs, goals, performance and recent training and development
for the top employees in the company.
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To ensure that training and development are strategic, the director of learning and
development has positioned the training department as a team of performance
consultants who serve the needs of the business. Also, McCormick and
Company has emphasized teaching at all levels of the organization, with the
goal of making the company more agile and able to adapt to change and cope
with the loss of expertise due to the retirement of baby boomers. The teaching
organization has four roles, eaCh aligned with business plans. Corporate
learning professionals are found at the company?s two learning centers in
Maryland and in the United Kingdom. Corporate learning professionals are
charged with establishing expertise and then sharing it with others. Site-specific
learning professionals include employees who have responsibility for learning
and development at the company?s locations. Each training manager reports
directly to each looation?s human resource or operations function to ensure that
training needs are identified and met. Leader-teachers include all employees
with supervisory responsibilities, regardless of level. Managers are trained to
help employees apply the skills they learn in training and senior executives teach
classes. To ensure that leaders are teachers, the performance evaluations for all
of McCormick?s managers include one competency: attracting and developing
talent. Attracting and developing talent involves active participation in the
growth and development of employees and effective coaching and mentoring.
Peer?teachers engage in one?on-one training with other employees as well
as through the company?s Multiple Management Board (MMB) system. The
MMB system includes cross-functional, cross-divisional groups of employees
from all levels who work on projects that can have a significant impact on the
business. The MMB experience provides participating employees with skills
and knowledge that are not typically part of theirjob responsibilities, such as
developing strategic thinking or strengthening presentation skills. At any one
time, there are approximately 200 en?tployees serving on MMBs.
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The strategic importance the company places on training and development
is highlighted by the board of directors? decision not to cut the firm?s learning
budget-despite budget cuts elsewhere due to a decrease in company earnings
(attributed to the effects of Hurricane Katrina on business in the southern
United States and falling prices in the world market for vanilla). McCormick
and. Company?s board of directors will provide additional funding for training
and development initiatives if there is a business case made for additional
financial resources. To make the business case for training and deve|opment,
McCormick and Company evaluates the effectiveness of training and
development using metrics such as how many employees have been promoted,
how many employees have attended the learning and development center,
how many employees are in the MMBs, and the dollar impact of MMB project
results on the business.
1) Do you think McCormick?s initiative of supporting the innovation strategies of
development of technical innovation centre for scientists aright decision ?
2) Evaluate the decision of McCormick to spend $ 1 million to teach employees
on how to use SAP business software. Do you prdpose any other
solution.
This post was last modified on 28 January 2020