Anna University MBA Important Question Bank (Most Important Questions)
(AN
DEPARTMENT OF MANAGEMENT STUDIES
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QUESTION BANK
I SEMESTER
1915102 - PRINCIPLES OF MANAGEMENT
Regulation – 2019
Academic Year 2019 - 2020
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Prepared by
Dr.M.Ganesan – Asst. Professor (O.G)
Mr.K.Guru – Asst. Professor (O.G)
SUBJECT : 1915102 - PRINCIPLES OF MANAGEMENT
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SEM/YEAR : I/I YEAR
UNIT I INTRODUCTION TO MANAGEMENT
Management- Functions of Management -Role of managers- Evolution of management thought-
Organization and the environmental factors- Managing globally- Strategies for International
| Q.No | Unit - I - Part - A – Question | Level | Competence |
|---|---|---|---|
| 1 | List the functions of managers. | BTL 1 | Remember |
| 2 | Compare Administration & Management. | BTL 2 | Understand |
| 3 | Identify whether Management is Science or Art. | BTL 3 | Apply |
| 4 | Classify roles of manager. | BTL 4 | Analyze |
| 5 | Discuss the concept of scientific management. | BTL 5 | Evaluate |
| 6 | Interpret the skills required by manager at different levels. | BTL 6 | Create |
| 7 | Define Management. | BTL 1 | Remember |
| 8 | Compare effectiveness and efficiency | BTL 2 | Understand |
| 9 | How would you show your understanding on characteristics of managers? | BTL 3 | Apply |
| 10 | What conclusion can you draw from Hawthorne experiments? | BTL 4 | Analyze |
| 11 | How is environment related to management? | BTL 5 | Evaluate |
| 12 | Interpret the systems approach to management. | BTL 6 | Create |
| 13 | What is meant by scalar chain? | BTL 1 | Remember |
| 14 | Compare time and motion study. | BTL2 | Understand |
| 15 | How would you show your understanding of the term gang plank? | BTL 3 | Apply |
| 16 | State your own words about International. | BTL 4 | Analyze |
| 17 | Define the term Espirit de corps. | BTL 1 | Remember |
| 18 | Classify the types of organisations. | BTL 2 | Understand |
| 19 | Who is known as father of modern operations management theory? | BTL 1 | Remember |
| 20 | What is Globalization? | BTL 1 | Remember |
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| Q.No | Unit - I - Part - B – Question | Level | Competence |
|---|---|---|---|
| 1 | i)Define Management . (3marks) ii) How would you describe the various functions of Management with neat frame work? | BTL 1 | Remember |
| 2 | i)What are the fundamental principles of scientific management? Explain. (6 marks) ii) How would you summarize the techniques of scientific management? (7 marks) | BTL 2 | Understand |
| 3 | How would you show your understanding about the contributions of Henry Fayol for management thought? | BTL 3 | Apply |
| 4 | Describe the roles that are played by managers on different functions. | BTL 4 | Analyze |
| 5 | Categorize the different schools of management | BTL 5 | Evaluate |
| 6 | Interpret the findings of Administration Management | BTL 6 | Create |
| 7 | i) Define Environment. (4 marks) ii) What are the factors affecting environment? (9 marks) | BTL 1 | Remember |
| 8 | i)Compare the views regarding Administration (6marks) ii) Compare Administration & Management. (7 marks) | BTL 2 | Understand |
| 9 | i) Construct a plan for activities to be carried out by managers of different levels. (6marks) --- Content provided by FirstRanker.com --- ii) Identify the skills required by managers at different levels. (7marks) | BTL 3 | Apply |
| 10 | i) What conclusions can you draw from System approach & Contingency Approach.(4 marks) ii) Analyse the findings of Hawthorne experiments.(9marks) | BTL 4 | Analyze |
| 11 | i)What are the challenges involved in global management of business ? (7 marks) ii) List the main effects of globalization.(6 marks) | BTL 1 | Remember |
| 12 | Discuss the trends and challenges of management in global scenario. | BTL2 | Understand |
| 13 | Critically analyse the scientific management principles and techniques. | BTL4 | Analyze |
| 14 | Briefly explain in detail the strategies for international . | BTL 1 | Remember |
Unit - I - Part - C – Question
- Mr. Naidu was a young officer in a nationalized bank in Chennai. He was approached by Mr.Datta, owner of a small textile plant for a loan to renovate his plant.Naidu gave him a loan of Rs. 50,000. The bank's branch manager, who saw no future in textiles, was shocked at the loan transaction.He told Naidu to stay close to Datta until money was paid back. Naidu stuck so close that he became Datta's financial adviser. The loan was paid. But Naidu became Datta's partner and resigned his bank job. Naidu collected information about the textile industry there was huge scope for the industry. Within six years, Naidu set up another textile plant to his employees Naidu was friendly and highly flexible boss. He preferred to lead by example rather than tell people how to do their jobs. However, Naidu committed a big mistake of not grooming a successor. Therefore, there was a vacuum at the top when he had a severe heart attack and died.
Answer the following questions:- What were the qualities of Naidu as a Manager? (5 marks)
- Discuss the roles played by managers according to Mintzberg. What roles of the manager did Naidu play?
- Do you think Naidu was successful Manager?
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- In 2006-07 PTC Food division decided to enter the fast growing (20-30% annually) snacks segment, an altogether new to it. It had only one national competitor- Trepsico'sTrito. After a year its wafer snack brand-Ringo, fetched 20% market share across the country. Ringo's introduction was coincided with the cricket world cup. The wafer snacks market is estimated to be around Rs. 250 crores. The company could take the advantage of its existing distribution network and also source potatoes from farmers easily. Before the PTC could enter the market, a cross-functional team made a customer survey through a marketing research group in 14 cities of the country to know about the snacks of eating habits of people. The result showed that the customers within the age-group of 15-24 years were the most promising for the product as they were quite enthusiastic about experimenting new snack taste. The company reported to its chefs and the chefs came out with 16 flavours with varying tastes suiting to the targeted age-group. The company decided to target the youngsters as primary target on the assumption that once they are lured in, it was easier to reach the whole family. Advertising in this category was extremely crowded. Every week two-three local products in new names were launched, sometimes with similar names. To break through this clutter the company decided to bank upon humour appeal. The Industry sources reveal that PTC spent about Rs. 50 Crores on advertisement and used all possible media-print and electronic, both including the creation of its own website, firstranker.com with offers of online games, contests etc. Mobile phone tone downloading was also planned which proved very effective among teenagers. The site was advertised on all dotcom networks. EM TV, Shine TV, Bee TV and other important channels were also used for its advertisement along with FM radio channels in about 60 cities with large hoardings at strategic places. Analysts believe that Ringo's success story owes a lot to PTC's widespread distribution channels and aggressive advertisements. Humour appeal was a big success. The Ringo' was made visible by painting the Railway bogies passing across the States. It has also been successful to induce Lovely Brothers' Future Group to replace Trito in their Big-Bazaar and chain of food Bazaars. PTC is paying 4% higher margin than Trepsico to Future group and other retailers. Trito's share has already been reduced considerably. Retail tie-ups, regional flavours, regional humour appeals have helped PTC. But PTC still wants a bigger share in the market and in foreign marketsalso, ifpossible.
Answer the following questions:- What is SWOT analysis
- What are the strength and weakness of PTC?
- What are the opportunities and threats of PTC?
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- Discuss the effects of globalization and liberalization in improving organisational growth.
- Macro and Micro Environment affects business. Discuss.
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UNIT II PLANNING
Nature and purpose of planning- Planning process- Types of plans- Objectives- Managing by Objective (MBO) strategies- Types of strategies – Policies - Decision Making- Types of decision- Decision making process- Tools and Techniques- Decision making under different conditions
| Q.No | Unit - II - Part - A – Question | Level | Competence |
|---|---|---|---|
| 1 | What is Planning? | BTL 1 | Remember |
| 2 | Compare strategic planning and operation planning. | BTL 2 | Understand |
| 3 | Identify the importance of setting organizational objectives in modern organization. | BTL 3 | Apply |
| 4 | Classify the types of plans. | BTL 4 | Analyze |
| 5 | How is planning premises related to planning? | BTL 5 | Evaluate |
| 6 | Interpret the objectives of planning. | BTL 6 | Create |
| 7 | What is MBO? | BTL 1 | Remember |
| 8 | Outline the benefits of MBO. | BTL 2 | Understand |
| 9 | How would show your understanding of methods of objective setting? | BTL 3 | Apply |
| 10 | Classify the types of policies. | BTL 4 | Analyze |
| 11 | What is meant by decision making? | BTL 5 | Evaluate |
| 12 | Interpret the importance of rational decision making | BTL 6 | Create |
| 13 | Define objectives | BTL1 | Remember |
| 14 | Explain Delphi technique. | BTL 2 | Understand |
| 15 | Construct a SWOT analysis matrix. | BTL 3 | Apply |
| 16 | State the point of view of tows matrix. | BTL 4 | Analyze |
| 17 | Define strategy. | BTL 1 | Remember |
| 18 | Explain the meaning of premising. | BTL 2 | Understand |
| 19 | Compare programmed and non-programmed decisions. | BTL4 | Remember |
| 20 | List the various tools and techniques of decision making process. | BTL 1 | Remember |
| Q.No | Unit - II - Part - B – Question | Level | Competence |
|---|---|---|---|
| 1 | i)How would you describe the types of plans.(6 marks) ii)List the merits of different types of plans.(7 marks ) | BTL 1 | Remember |
| 2 | i)Outline the process of MBO.(8 marks) ii) Explain the limitations of MBO.(5 marks) | BTL 2 | Understand |
| 3 | i)Identify the principles | BTL 3 | Apply |
| 4 | ii)How would show the importance of planning through the framework of planning in an organization? ( 7marks) | BTL 4 | Analyze |
| 5 | Categorize and compare the different levels of strategies in an organization. | BTL4 | Analyze |
| 6 | Discuss the nature and purpose of planning. | BTL5 | Evaluate |
| 7 | Interpret the concept of strategic and operational planning. | BTL6 | Create |
| 8 | i) List the various levels of strategy (5 marks) --- Content provided by FirstRanker.com --- ii) What are the different types of strategies? ( 8marks) | BTL1 | Remember |
| 9 | i) Distinguish programmed and non-programmed decision.(5 marks ) ii) Give examples for different kinds of decisions. (8 marks ) | BTL2 | Understand |
| 10 | i) How would you show your understanding on framing various types of policies?(8 marks ) ii)Interpret the characteristics of sound policy.(5 marks ) | BTL3 | Apply |
| 11 | Classify the decision making techniques. | BTL4 | Analyze |
| 12 | Explain decision making under different conditions. | BTL1 | Remember |
| 13 | i)Explain rational decision making .(3 marks) ii) Outline the process of rational decision making.(10 marks) | BTL 2 | Understand |
| 14 | Analyse the steps in strategic planning process. | BTL4 | Analyze |
| 15 | i) Define decision making.(4marks) ii) What are the various steps involved in decision making process. (9 marks) | BTL1 | Remember |
Unit - II - Part - C - Question
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- Tata group has set its objectives of doubling its objectives of doubling profit everythree years and sales revenue every four years.
Answer the following questions:- Give your comment on objectives of TATA group
- Give guidelines for objective settings.
- MBO aims at joint goal setting of superior and subordinate managers. In an MNC, Japanese managers involve Indian subordinate managers in goal settings. Indians feel this practice different because they are used to traditional objectives settings where in the managers dictate objectives to subordinates. When Japanese managers try to involve the Indian subordinate managers in goal setting, Indian Managers feel that Japanese managers are not capable of setting objectives by themselves.
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Answer the following questions:- Discuss the problems faced between Japanese Managers and Indian subordinate managers
- How can Japanese managers solve the problem?
- Discuss the features of MBO.
- Policy making is guide to action in Organisation-Demonstrate with examples.
- Explain the concept of Doctrine of Bounded Rationality in decision making.
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UNIT III ORGANISING
Nature and purpose of organizing- Organization structure- Line and staff authority- Departmentation- Span of control- Centralization and decentralization- Delegation of authority- Staffing- Recruitment, Selection and Placement -Performance Management.
| Q.No | Unit - III - Part - A – Question | Level | Competence |
|---|---|---|---|
| 1 | Define Span of Control? | BTL 1 | Remember |
| 2 | Compare Line and Staff Authority. | BTL2 | Understand |
| 3 | Identify the steps involved in organization. | BTL3 | Apply |
| 4 | Categorize span of management. | BTL4 | Analyze |
| 5 | Classify the major criteria to assess the performance of employees. | BTL5 | Evaluate |
| 6 | Interpret the meaning of power and authority. | BTL6 | Create |
| 7 | What is stress interview? | BTL1 | Remember |
| 8 | Compare formal and informal organization. | BTL2 | Understand |
| 9 | How would you make use of different types of staff in organization? | BTL3 | Apply |
| 10 | What is the function of Performance Management? | BTL 4 | Analyze |
| 11 | How is career planning related to career development? | BTL 5 | Evaluate |
| 12 | Justify the usage of functional departmentation. | BTL6 | Create |
| 13 | Define staffing. What are the selection process errors? | BTL1 | Remember |
| 14 | Distinguish on the job and off the job training. | BTL2 | Understand |
| 15 | How would your understanding on the concept of over delegation and delegation? | BTL3 | Apply |
| 16 | Conclude your understanding on benefits of decentralization. | BTL4 | Analyze |
| 17 | What is departmentation? | BTL1 | Remember |
| 18 | Illustrate with example the concept of departmentation by functional and product. | BTL2 | Understand |
| 19 | What are the benefits of 360 degree appraisal? | BTL1 | Remember |
| 20 | Define organizing. | BTL1 | Remember |
| Q.No | Unit - III - Part - B – Question | Level | Competence |
|---|---|---|---|
| 1 | How would you describe the various organizational structures? | BTL1 | Remember |
| 2 | i) Explain the importance of delegation and problems in delegation. (8 marks) ii) Compare formal and informal organization. (5marks) | BTL2 | Understand |
| 3 | i) How would you show you understanding of the term span of management? ( 6 marks) --- Content provided by FirstRanker.com --- ii) Identify factors affecting span of management. . (7 marks) | BTL3 | Apply |
| 4 | Classify the methods of training. | BTL4 | Analyze |
| 5 | i)Delegation is the ability to get result through others.-Discuss (5marks) ii) Develop guidelines for effective delegation.(8marks) | BTL5 | Evaluate |
| 6 | i) Interpret the need for performance appraisal.(5 marks) ii) Evaluate the various performance appraisal techniques. ( 8marks) | BTL6 | Create |
| 7 | Outline in detail the various forms of recruitment that are available for a company. | BTL1 | Remember |
| 8 | Classify the different types of departmentation. | BTL2 | Understand |
| 9 | Discuss the different types of organization structure existing in today's organization environment. | BTL3 | Apply |
| 10 | Compare line and line and staff organization highlighting its features. | BTL4 | Analyze |
| 11 | i)What are the features of Matrix organization ? ( 8 marks) ii) List the benefits of matrix organization( 5 marks) | BTL1 | Remember |
| 12 | Compare the various tests conducted in selection process. | BTL2 | Understand |
| 13 | i) Highlight the features of interviews.( 5 marks ) ii) Classify the types of interviews.( 8 marks ) | BTL4 | Analyze |
| 14 | i) What do you mean by decentralization? (5 marks) --- Content provided by FirstRanker.com --- ii) Explain the advantages and disadvantages of decentralization. (8marks) | BTL1 | Remember |
Unit - III - Part - C - Question
- A MNC with headquarters in Canada is in a dilemma to decide whether to adopt a line or a line and staff organisation structure. Highlight the advantages of line and line and staff organisation structure. According to you which structure would be suitable for a huge MNC?
- XYZ Company has various strategic business Units such as Textiles, Info Tech, pharma and electronics. Write about the different forms of departmentation. Which form of departmentation is suitable?
- Analyse the factors affecting span of management in an organisation.
- Discuss in detail the various types of training. Employees prefer off the job training to on the job training. Why?
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UNIT IV DIRECTING
Managing people-Motivation – Importance – Types – Theories-Effects on work behavior. Communication- Hurdles to effective Communication and IT
| Q.No | Unit - IV - Part - A – Question | Level | Competence |
|---|---|---|---|
| 1 | List the differences between verbal and non-verbal communication. | BTL1 | Remember |
| 2 | Justify the X Y theory and two factor theory. | BTL2 | Understand |
| 3 | How do you show your understanding on the term Motivation? | BTL3 | Apply |
| 4 | Classify the different types of motivation theories. | BTL4 | Analyze |
| 5 | Compile the various forms of communication. | BTL5 | Evaluate |
| 6 | Justify the X Y theory and two factor theory.. | BTL6 | Create |
| 7 | What are the components of communication? | BTL1 | Remember |
| 8 | Summarize the important motivation factors. | BTL2 | Understand |
| 9 | Identify the need of grapevine communication. | BTL3 | Apply |
| 10 | Classify the various process theories. | BTL4 | Analyze |
| 11 | Explain goal setting theory. | BTL5 | Evaluate |
| 12 | Can you explain the concept of grape vine communication? | BTL6 | Create |
| 13 | What is brainstorming? | BTL1 | Remember |
| 14 | Explain the concept of noise in communication. | BTL2 | Understand |
| 15 | How would you show your understanding on motivation factors influencing behaviour towards work? | BTL3 | Apply |
| 16 | Conclude your understanding on non-verbal communication. | BTL4 | Analyze |
| 17 | What is horizontal communication? | BTL1 | Remember |
| 18 | Compare formal and informal communication. | BTL2 | Understand |
| 19 | List the different factors that affect the communication. | BTL1 | Remember |
| 20 | Define Information Technology. | BTL1 | Remember |
| Q.No | Unit - IV - Part - B – Question | Level | Competence |
|---|---|---|---|
| 1 | i) List the barriers to communication.( 7 marks ) ii) How would you overcome the barriers?(6 marks ) | BTL1 | Remember |
| 2 | Explain the process of communication. | BTL2 | Understand |
| 3 | How would you show your understanding about the various Motivation theories? | BTL3 | Apply |
| 4 | i) Examine the benefits of oral and written communication(6 marks ) ii) Critically analyse the disadvantages of oral and written communication (7marks) | BTL4 | Analyze |
| 5 | i) Discuss the various types of communication.(8 marks) --- Content provided by FirstRanker.com --- ii) List the benefits of various types of communication?( 5 marks) | BTL5 | Evaluate |
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