Download Anna University (AU) MBA ( Master of Business Administration) Important Question Bank 3rd Sem BA5015 Industrial Relations and Labor Welfare (Latest Important Questions Unit Wise)
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
FirstRanker.com - FirstRanker's Choice
1
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DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
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1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
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1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
14
9
Identify the needs for Industrial Safety.
BTL 3
Apply
10
What do you think about importance of Industrial Safety?
BTL 4
Analyze
11
Discuss the internal and external psychological problems of
Industry.
BTL 5
Evaluate
12
Can you assess what is Industrial Health?
BTL 6
Create
13
Define the causes for accidents in the Factory.
BTL 1
Remember
14
Outline the term Alcoholism.
BTL 2
Understand
15
How would you show your understanding on the responsibilities of
Industrial Health and Hygiene?
BTL 3
Apply
16
Conclude your understanding on Hygiene.
BTL 4
Analyze
17
Define Occupational Hazards.
BTL 1
Remember
18
What is meant by Counseling?
BTL 2
Understand
19
List some of the Occupational Diseases.
BTL 1
Remember
20
What is occupational disease?
BTL 1
Remember
Q.No Unit - IV - Part - B ? Question Level Competence
1
What is Accident? Write the importance and method of carrying accident
investigation.
BTL1
Remember
2
Can you enlist the causes of industrial accidents and mention the safety
measures to be taken to prevent the same?
BTL2
Understand
3
Based on your understanding discuss the safety measures taken to prevent
accidents.
BTL3
Apply
4
i. Will you state the features of industrial relations? (2)
ii. Describe the nature and need for industrial safety (11)
BTL4
Analyze
5
Can you elaborate in depth the statutory provisions governing workers
industrial safety and role of psychological counseling and the impediments
encountered in this process under factories act, 1948?
BTL5
Evaluate
6
Can you assess the importance of industrial safety?
BTL6
Create
7
i. Define industrial hygiene.(2)
ii. Explain the importance of industrial hygiene (11)
BTL 1
Remember
8
i. Can you explain about what is industrial health? (10)
ii. Illustrate the objectives of industrial health? (3)
BTL 2
Understand
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
14
9
Identify the needs for Industrial Safety.
BTL 3
Apply
10
What do you think about importance of Industrial Safety?
BTL 4
Analyze
11
Discuss the internal and external psychological problems of
Industry.
BTL 5
Evaluate
12
Can you assess what is Industrial Health?
BTL 6
Create
13
Define the causes for accidents in the Factory.
BTL 1
Remember
14
Outline the term Alcoholism.
BTL 2
Understand
15
How would you show your understanding on the responsibilities of
Industrial Health and Hygiene?
BTL 3
Apply
16
Conclude your understanding on Hygiene.
BTL 4
Analyze
17
Define Occupational Hazards.
BTL 1
Remember
18
What is meant by Counseling?
BTL 2
Understand
19
List some of the Occupational Diseases.
BTL 1
Remember
20
What is occupational disease?
BTL 1
Remember
Q.No Unit - IV - Part - B ? Question Level Competence
1
What is Accident? Write the importance and method of carrying accident
investigation.
BTL1
Remember
2
Can you enlist the causes of industrial accidents and mention the safety
measures to be taken to prevent the same?
BTL2
Understand
3
Based on your understanding discuss the safety measures taken to prevent
accidents.
BTL3
Apply
4
i. Will you state the features of industrial relations? (2)
ii. Describe the nature and need for industrial safety (11)
BTL4
Analyze
5
Can you elaborate in depth the statutory provisions governing workers
industrial safety and role of psychological counseling and the impediments
encountered in this process under factories act, 1948?
BTL5
Evaluate
6
Can you assess the importance of industrial safety?
BTL6
Create
7
i. Define industrial hygiene.(2)
ii. Explain the importance of industrial hygiene (11)
BTL 1
Remember
8
i. Can you explain about what is industrial health? (10)
ii. Illustrate the objectives of industrial health? (3)
BTL 2
Understand
15
Part-C
Case study:
1. Aircraft maintenance engineers of Indian Airlines Corporation formed the bulk of engineers having air craft
maintenance engineer?s license. The recent pay revision announced by government of India has resulted wide
disparity between wages and allowance between engineers and pilots. Engineers accordingly joined together
and formed the trade union and got it registered. Nearly ninety percent of serving engineers joined the trade
union.
During the recent negotiation with the management, engineers insisted to introduce a clause to make
union membership mandatory to all employed engineers which in other words is called ?union shop?
A section of union leaders preferred ?maintenance shop? characteristics to their union where as some
others insisted an? agency shop? status Opinions are also divided whether they should get themselves affiliated
to national union. They decided to seek the opinion of consultant.
Questions:
1. As a consultant what status you recommend for the engineers union. Illustrate you answer with proper
justification.(8)
2. What will be your advice regarding their affiliation to the national union? (7)
Case study:
2. A multinational company in the food processing sector has been operating in India for about 2 decades. The
company has recently decided to expand its production. Since the space is not adequate at present location, it
was decided to shift the factory to a new location which is about 20kms. Away from its present site, as the
workers transferred to the new site were living in the town nearby, the union demanded an increase of Rs300/-
per month in the salary, but the company offered to give Rs.140/- only to cover the cost of transportation.
9
Identify the statutory provisions for industrial health.
BTL 3
Apply
10
What are the objectives of industrial hygiene?
BTL 4
Analyze
11
Write in detail the various safety provisions and health and hygiene
provisions guaranteed to industrial workers statutorily under factories Act
1947.
BTL 1
Remember
12
i. What is meant by occupational hazards? (2)
ii. Explain in detail the importance of occupational hazards.(11)
BTL 2
Understand
13
How would you categories the psychological problems?
BTL 4
Analyze
14
i. Define counseling (2)
ii. Can you list the important statutory provisions for counseling (11)
BTL 1
Remember
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
14
9
Identify the needs for Industrial Safety.
BTL 3
Apply
10
What do you think about importance of Industrial Safety?
BTL 4
Analyze
11
Discuss the internal and external psychological problems of
Industry.
BTL 5
Evaluate
12
Can you assess what is Industrial Health?
BTL 6
Create
13
Define the causes for accidents in the Factory.
BTL 1
Remember
14
Outline the term Alcoholism.
BTL 2
Understand
15
How would you show your understanding on the responsibilities of
Industrial Health and Hygiene?
BTL 3
Apply
16
Conclude your understanding on Hygiene.
BTL 4
Analyze
17
Define Occupational Hazards.
BTL 1
Remember
18
What is meant by Counseling?
BTL 2
Understand
19
List some of the Occupational Diseases.
BTL 1
Remember
20
What is occupational disease?
BTL 1
Remember
Q.No Unit - IV - Part - B ? Question Level Competence
1
What is Accident? Write the importance and method of carrying accident
investigation.
BTL1
Remember
2
Can you enlist the causes of industrial accidents and mention the safety
measures to be taken to prevent the same?
BTL2
Understand
3
Based on your understanding discuss the safety measures taken to prevent
accidents.
BTL3
Apply
4
i. Will you state the features of industrial relations? (2)
ii. Describe the nature and need for industrial safety (11)
BTL4
Analyze
5
Can you elaborate in depth the statutory provisions governing workers
industrial safety and role of psychological counseling and the impediments
encountered in this process under factories act, 1948?
BTL5
Evaluate
6
Can you assess the importance of industrial safety?
BTL6
Create
7
i. Define industrial hygiene.(2)
ii. Explain the importance of industrial hygiene (11)
BTL 1
Remember
8
i. Can you explain about what is industrial health? (10)
ii. Illustrate the objectives of industrial health? (3)
BTL 2
Understand
15
Part-C
Case study:
1. Aircraft maintenance engineers of Indian Airlines Corporation formed the bulk of engineers having air craft
maintenance engineer?s license. The recent pay revision announced by government of India has resulted wide
disparity between wages and allowance between engineers and pilots. Engineers accordingly joined together
and formed the trade union and got it registered. Nearly ninety percent of serving engineers joined the trade
union.
During the recent negotiation with the management, engineers insisted to introduce a clause to make
union membership mandatory to all employed engineers which in other words is called ?union shop?
A section of union leaders preferred ?maintenance shop? characteristics to their union where as some
others insisted an? agency shop? status Opinions are also divided whether they should get themselves affiliated
to national union. They decided to seek the opinion of consultant.
Questions:
1. As a consultant what status you recommend for the engineers union. Illustrate you answer with proper
justification.(8)
2. What will be your advice regarding their affiliation to the national union? (7)
Case study:
2. A multinational company in the food processing sector has been operating in India for about 2 decades. The
company has recently decided to expand its production. Since the space is not adequate at present location, it
was decided to shift the factory to a new location which is about 20kms. Away from its present site, as the
workers transferred to the new site were living in the town nearby, the union demanded an increase of Rs300/-
per month in the salary, but the company offered to give Rs.140/- only to cover the cost of transportation.
9
Identify the statutory provisions for industrial health.
BTL 3
Apply
10
What are the objectives of industrial hygiene?
BTL 4
Analyze
11
Write in detail the various safety provisions and health and hygiene
provisions guaranteed to industrial workers statutorily under factories Act
1947.
BTL 1
Remember
12
i. What is meant by occupational hazards? (2)
ii. Explain in detail the importance of occupational hazards.(11)
BTL 2
Understand
13
How would you categories the psychological problems?
BTL 4
Analyze
14
i. Define counseling (2)
ii. Can you list the important statutory provisions for counseling (11)
BTL 1
Remember
16
When the plant was being shifted to the new site, negotiations went on uninterrupted between the
management and the union on several issues including pay hike. However, both the parties could not come to a
settlement even after 6 months of shifting to a new facility.
The management was firm on their decision even though the union indicated some flexibility with
respect to pay hike. The union refused to compromise fully on the issue and they adopted go slow strategy to
pressurize the management. Consequently, the production went down drastically, but still the management was
firm on their stand. In the mean while the management charge- sheeted some of the trade union leaders and
suspended them.
Questions:
1. Analyze the case given above and explain the problems and causes. (7)
2. If you are a general manager of this company, how would you resolve the problems? (8)
Case study:
3. Pretty ready ?made garment company has 2500 woman employees. Woman workers are not provided with
minimum amenities like toilet, and canteen facilities. Some pregnant women have applied leave for 3 months.
The company refuses to provide maternity benefits to the woman workers in the factory. The company does not
pay adequate wages to the employees. There is neither social security nor provident fund and employee
insurance. Equal pay for equal work is not there is the organization and the equality of justice is totally ignored.
Lot of exploitation of woman is prevailed in the organization in several angles. Working lunch is to be
purchased exorbitant prices.
The women are demoralized and frustrated with the attitude of management of the company. Quality
and production in the company suffered a setback. Woman are planning t quit the company.
Questions:
1. What are the welfare measures to be provided by the company? (5)
2. Discuss the labour legislation, which are not followed in the company. (5)
3. What quality retention methods should be initiated by the company to retain the quitting employees? (5)
Case study:
4. Promotion of the deserving candidates
In an organization with about 300 staff members, a supervisor was recommended to line manager for out
of turn promotion on grounds of extraordinary qualities of leadership as an executive in preference to one of his
seniors who possessed the required skills for an executive. 190 Both the supervisors came to know of the
recommendations.
The personnel manager advised the line manager to observe the working of both the supervisors and
then come up with proposals after two months. After two months it was reported that the performance of the
supervisor who was tipped for promotion had not improved and both continued to keep up the same pace. It was
also observed that the junior who was recommended for out of turn promotion was only day dreaming. He was
preparing for his future job while neglecting his present one.
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1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
14
9
Identify the needs for Industrial Safety.
BTL 3
Apply
10
What do you think about importance of Industrial Safety?
BTL 4
Analyze
11
Discuss the internal and external psychological problems of
Industry.
BTL 5
Evaluate
12
Can you assess what is Industrial Health?
BTL 6
Create
13
Define the causes for accidents in the Factory.
BTL 1
Remember
14
Outline the term Alcoholism.
BTL 2
Understand
15
How would you show your understanding on the responsibilities of
Industrial Health and Hygiene?
BTL 3
Apply
16
Conclude your understanding on Hygiene.
BTL 4
Analyze
17
Define Occupational Hazards.
BTL 1
Remember
18
What is meant by Counseling?
BTL 2
Understand
19
List some of the Occupational Diseases.
BTL 1
Remember
20
What is occupational disease?
BTL 1
Remember
Q.No Unit - IV - Part - B ? Question Level Competence
1
What is Accident? Write the importance and method of carrying accident
investigation.
BTL1
Remember
2
Can you enlist the causes of industrial accidents and mention the safety
measures to be taken to prevent the same?
BTL2
Understand
3
Based on your understanding discuss the safety measures taken to prevent
accidents.
BTL3
Apply
4
i. Will you state the features of industrial relations? (2)
ii. Describe the nature and need for industrial safety (11)
BTL4
Analyze
5
Can you elaborate in depth the statutory provisions governing workers
industrial safety and role of psychological counseling and the impediments
encountered in this process under factories act, 1948?
BTL5
Evaluate
6
Can you assess the importance of industrial safety?
BTL6
Create
7
i. Define industrial hygiene.(2)
ii. Explain the importance of industrial hygiene (11)
BTL 1
Remember
8
i. Can you explain about what is industrial health? (10)
ii. Illustrate the objectives of industrial health? (3)
BTL 2
Understand
15
Part-C
Case study:
1. Aircraft maintenance engineers of Indian Airlines Corporation formed the bulk of engineers having air craft
maintenance engineer?s license. The recent pay revision announced by government of India has resulted wide
disparity between wages and allowance between engineers and pilots. Engineers accordingly joined together
and formed the trade union and got it registered. Nearly ninety percent of serving engineers joined the trade
union.
During the recent negotiation with the management, engineers insisted to introduce a clause to make
union membership mandatory to all employed engineers which in other words is called ?union shop?
A section of union leaders preferred ?maintenance shop? characteristics to their union where as some
others insisted an? agency shop? status Opinions are also divided whether they should get themselves affiliated
to national union. They decided to seek the opinion of consultant.
Questions:
1. As a consultant what status you recommend for the engineers union. Illustrate you answer with proper
justification.(8)
2. What will be your advice regarding their affiliation to the national union? (7)
Case study:
2. A multinational company in the food processing sector has been operating in India for about 2 decades. The
company has recently decided to expand its production. Since the space is not adequate at present location, it
was decided to shift the factory to a new location which is about 20kms. Away from its present site, as the
workers transferred to the new site were living in the town nearby, the union demanded an increase of Rs300/-
per month in the salary, but the company offered to give Rs.140/- only to cover the cost of transportation.
9
Identify the statutory provisions for industrial health.
BTL 3
Apply
10
What are the objectives of industrial hygiene?
BTL 4
Analyze
11
Write in detail the various safety provisions and health and hygiene
provisions guaranteed to industrial workers statutorily under factories Act
1947.
BTL 1
Remember
12
i. What is meant by occupational hazards? (2)
ii. Explain in detail the importance of occupational hazards.(11)
BTL 2
Understand
13
How would you categories the psychological problems?
BTL 4
Analyze
14
i. Define counseling (2)
ii. Can you list the important statutory provisions for counseling (11)
BTL 1
Remember
16
When the plant was being shifted to the new site, negotiations went on uninterrupted between the
management and the union on several issues including pay hike. However, both the parties could not come to a
settlement even after 6 months of shifting to a new facility.
The management was firm on their decision even though the union indicated some flexibility with
respect to pay hike. The union refused to compromise fully on the issue and they adopted go slow strategy to
pressurize the management. Consequently, the production went down drastically, but still the management was
firm on their stand. In the mean while the management charge- sheeted some of the trade union leaders and
suspended them.
Questions:
1. Analyze the case given above and explain the problems and causes. (7)
2. If you are a general manager of this company, how would you resolve the problems? (8)
Case study:
3. Pretty ready ?made garment company has 2500 woman employees. Woman workers are not provided with
minimum amenities like toilet, and canteen facilities. Some pregnant women have applied leave for 3 months.
The company refuses to provide maternity benefits to the woman workers in the factory. The company does not
pay adequate wages to the employees. There is neither social security nor provident fund and employee
insurance. Equal pay for equal work is not there is the organization and the equality of justice is totally ignored.
Lot of exploitation of woman is prevailed in the organization in several angles. Working lunch is to be
purchased exorbitant prices.
The women are demoralized and frustrated with the attitude of management of the company. Quality
and production in the company suffered a setback. Woman are planning t quit the company.
Questions:
1. What are the welfare measures to be provided by the company? (5)
2. Discuss the labour legislation, which are not followed in the company. (5)
3. What quality retention methods should be initiated by the company to retain the quitting employees? (5)
Case study:
4. Promotion of the deserving candidates
In an organization with about 300 staff members, a supervisor was recommended to line manager for out
of turn promotion on grounds of extraordinary qualities of leadership as an executive in preference to one of his
seniors who possessed the required skills for an executive. 190 Both the supervisors came to know of the
recommendations.
The personnel manager advised the line manager to observe the working of both the supervisors and
then come up with proposals after two months. After two months it was reported that the performance of the
supervisor who was tipped for promotion had not improved and both continued to keep up the same pace. It was
also observed that the junior who was recommended for out of turn promotion was only day dreaming. He was
preparing for his future job while neglecting his present one.
17
The senior seemed to have taken things in its stride and there was neither increase nor decrease in his
output. Productivity was getting affected severely. Promotional decisions usually have far reaching impact in
the morale of employees in the organization.
Questions
1. What are the causes of the difference between expectations and actual behavior on the
part of the promoted employee? (3)
2. What would you recommend if you were the line manager entrusted with handling this case? (3)
3. As a personnel manager what would be your reaction now considering the multiple-
dimensions of the problem? (3)
4. What are the normal guidelines to be followed while finding a new incumbent to an
existing job? (3)
5. Give a plan to minimize or avoid problems of faulty or inept promotions in the future. (3)
UNIT V WELFARE OF SPECIAL CATEGORIES OF LABOUR
Child Labour ? Female Labour ? Contract Labour ? Construction Labour ? Agricultural Labour ? Differently able
Labour ?BPO & KPO Labour - Social Assistance ? Social Security ? Implications.
Q.No Unit - V - Part - A ? Question Level Competence
1
Define child labour.
BTL 1
Remember
2
Will you state the factors that induced the child labour?
BTL 2
Understand
3
Outline the problems faced by female labour.
BTL 3
Apply
4
What do you think about provisions for female labours in various
acts?
BTL 4
Analyze
5
Discuss the Labour Welfare measures to be adhered under Contract
Labour.
BTL 5
Evaluate
6
Interpret the necessity of contract labour act, 1970
BTL 6
Create
7
What is called Construction Labour?
BTL 1
Remember
8
Compare contract and construction labour.
BTL 2
Understand
9
How would you classify the agricultural labour?
BTL 3
Apply
10
What do you think about agricultural labour?
BTL 4
Analyze
11
Discuss the disadvantages of differently abled labour.
BTL 5
Evaluate
12
How would you evaluate VRC?s?
BTL 6
Create
13
List some categories of BPO.
BTL 1
Remember
14
Compare BPO and KPO.
BTL 2
Understand
15
Identify the problems of BPO.
BTL 3
Apply
16
Write any four social security Measures guaranteed statutorily to the
industrial workers.
BTL 4
Analyze
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
14
9
Identify the needs for Industrial Safety.
BTL 3
Apply
10
What do you think about importance of Industrial Safety?
BTL 4
Analyze
11
Discuss the internal and external psychological problems of
Industry.
BTL 5
Evaluate
12
Can you assess what is Industrial Health?
BTL 6
Create
13
Define the causes for accidents in the Factory.
BTL 1
Remember
14
Outline the term Alcoholism.
BTL 2
Understand
15
How would you show your understanding on the responsibilities of
Industrial Health and Hygiene?
BTL 3
Apply
16
Conclude your understanding on Hygiene.
BTL 4
Analyze
17
Define Occupational Hazards.
BTL 1
Remember
18
What is meant by Counseling?
BTL 2
Understand
19
List some of the Occupational Diseases.
BTL 1
Remember
20
What is occupational disease?
BTL 1
Remember
Q.No Unit - IV - Part - B ? Question Level Competence
1
What is Accident? Write the importance and method of carrying accident
investigation.
BTL1
Remember
2
Can you enlist the causes of industrial accidents and mention the safety
measures to be taken to prevent the same?
BTL2
Understand
3
Based on your understanding discuss the safety measures taken to prevent
accidents.
BTL3
Apply
4
i. Will you state the features of industrial relations? (2)
ii. Describe the nature and need for industrial safety (11)
BTL4
Analyze
5
Can you elaborate in depth the statutory provisions governing workers
industrial safety and role of psychological counseling and the impediments
encountered in this process under factories act, 1948?
BTL5
Evaluate
6
Can you assess the importance of industrial safety?
BTL6
Create
7
i. Define industrial hygiene.(2)
ii. Explain the importance of industrial hygiene (11)
BTL 1
Remember
8
i. Can you explain about what is industrial health? (10)
ii. Illustrate the objectives of industrial health? (3)
BTL 2
Understand
15
Part-C
Case study:
1. Aircraft maintenance engineers of Indian Airlines Corporation formed the bulk of engineers having air craft
maintenance engineer?s license. The recent pay revision announced by government of India has resulted wide
disparity between wages and allowance between engineers and pilots. Engineers accordingly joined together
and formed the trade union and got it registered. Nearly ninety percent of serving engineers joined the trade
union.
During the recent negotiation with the management, engineers insisted to introduce a clause to make
union membership mandatory to all employed engineers which in other words is called ?union shop?
A section of union leaders preferred ?maintenance shop? characteristics to their union where as some
others insisted an? agency shop? status Opinions are also divided whether they should get themselves affiliated
to national union. They decided to seek the opinion of consultant.
Questions:
1. As a consultant what status you recommend for the engineers union. Illustrate you answer with proper
justification.(8)
2. What will be your advice regarding their affiliation to the national union? (7)
Case study:
2. A multinational company in the food processing sector has been operating in India for about 2 decades. The
company has recently decided to expand its production. Since the space is not adequate at present location, it
was decided to shift the factory to a new location which is about 20kms. Away from its present site, as the
workers transferred to the new site were living in the town nearby, the union demanded an increase of Rs300/-
per month in the salary, but the company offered to give Rs.140/- only to cover the cost of transportation.
9
Identify the statutory provisions for industrial health.
BTL 3
Apply
10
What are the objectives of industrial hygiene?
BTL 4
Analyze
11
Write in detail the various safety provisions and health and hygiene
provisions guaranteed to industrial workers statutorily under factories Act
1947.
BTL 1
Remember
12
i. What is meant by occupational hazards? (2)
ii. Explain in detail the importance of occupational hazards.(11)
BTL 2
Understand
13
How would you categories the psychological problems?
BTL 4
Analyze
14
i. Define counseling (2)
ii. Can you list the important statutory provisions for counseling (11)
BTL 1
Remember
16
When the plant was being shifted to the new site, negotiations went on uninterrupted between the
management and the union on several issues including pay hike. However, both the parties could not come to a
settlement even after 6 months of shifting to a new facility.
The management was firm on their decision even though the union indicated some flexibility with
respect to pay hike. The union refused to compromise fully on the issue and they adopted go slow strategy to
pressurize the management. Consequently, the production went down drastically, but still the management was
firm on their stand. In the mean while the management charge- sheeted some of the trade union leaders and
suspended them.
Questions:
1. Analyze the case given above and explain the problems and causes. (7)
2. If you are a general manager of this company, how would you resolve the problems? (8)
Case study:
3. Pretty ready ?made garment company has 2500 woman employees. Woman workers are not provided with
minimum amenities like toilet, and canteen facilities. Some pregnant women have applied leave for 3 months.
The company refuses to provide maternity benefits to the woman workers in the factory. The company does not
pay adequate wages to the employees. There is neither social security nor provident fund and employee
insurance. Equal pay for equal work is not there is the organization and the equality of justice is totally ignored.
Lot of exploitation of woman is prevailed in the organization in several angles. Working lunch is to be
purchased exorbitant prices.
The women are demoralized and frustrated with the attitude of management of the company. Quality
and production in the company suffered a setback. Woman are planning t quit the company.
Questions:
1. What are the welfare measures to be provided by the company? (5)
2. Discuss the labour legislation, which are not followed in the company. (5)
3. What quality retention methods should be initiated by the company to retain the quitting employees? (5)
Case study:
4. Promotion of the deserving candidates
In an organization with about 300 staff members, a supervisor was recommended to line manager for out
of turn promotion on grounds of extraordinary qualities of leadership as an executive in preference to one of his
seniors who possessed the required skills for an executive. 190 Both the supervisors came to know of the
recommendations.
The personnel manager advised the line manager to observe the working of both the supervisors and
then come up with proposals after two months. After two months it was reported that the performance of the
supervisor who was tipped for promotion had not improved and both continued to keep up the same pace. It was
also observed that the junior who was recommended for out of turn promotion was only day dreaming. He was
preparing for his future job while neglecting his present one.
17
The senior seemed to have taken things in its stride and there was neither increase nor decrease in his
output. Productivity was getting affected severely. Promotional decisions usually have far reaching impact in
the morale of employees in the organization.
Questions
1. What are the causes of the difference between expectations and actual behavior on the
part of the promoted employee? (3)
2. What would you recommend if you were the line manager entrusted with handling this case? (3)
3. As a personnel manager what would be your reaction now considering the multiple-
dimensions of the problem? (3)
4. What are the normal guidelines to be followed while finding a new incumbent to an
existing job? (3)
5. Give a plan to minimize or avoid problems of faulty or inept promotions in the future. (3)
UNIT V WELFARE OF SPECIAL CATEGORIES OF LABOUR
Child Labour ? Female Labour ? Contract Labour ? Construction Labour ? Agricultural Labour ? Differently able
Labour ?BPO & KPO Labour - Social Assistance ? Social Security ? Implications.
Q.No Unit - V - Part - A ? Question Level Competence
1
Define child labour.
BTL 1
Remember
2
Will you state the factors that induced the child labour?
BTL 2
Understand
3
Outline the problems faced by female labour.
BTL 3
Apply
4
What do you think about provisions for female labours in various
acts?
BTL 4
Analyze
5
Discuss the Labour Welfare measures to be adhered under Contract
Labour.
BTL 5
Evaluate
6
Interpret the necessity of contract labour act, 1970
BTL 6
Create
7
What is called Construction Labour?
BTL 1
Remember
8
Compare contract and construction labour.
BTL 2
Understand
9
How would you classify the agricultural labour?
BTL 3
Apply
10
What do you think about agricultural labour?
BTL 4
Analyze
11
Discuss the disadvantages of differently abled labour.
BTL 5
Evaluate
12
How would you evaluate VRC?s?
BTL 6
Create
13
List some categories of BPO.
BTL 1
Remember
14
Compare BPO and KPO.
BTL 2
Understand
15
Identify the problems of BPO.
BTL 3
Apply
16
Write any four social security Measures guaranteed statutorily to the
industrial workers.
BTL 4
Analyze
18
17
What is social security?
BTL 1
Remember
18
Illustrate two importance of social security.
BTL 2
Understand
19
What is social assistance?
BTL 1
Remember
20
Define agricultural labour.
BTL 1
Remember
Q.No Unit - V - Part - B ? Question Level Competence
1
How would you describe the important provisions of the child labour act
1986?
BTL 1
Remember
2
Write the various steps taken by the Government of India to protect the
Rights of child labour and female labour.
BTL 2
Understand
3
Will you state the steps for Promoting Welfare and Development of
Female Labour?
BTL 3
Apply
4
What are the provisions for Women labours in various acts?
BTL 4
Analyze
5
Explain the various Rights guaranteed constitutionally and statutorily to
the contracts labours in India.
BTL 5
Evaluate
6
Explain the welfare measures provided for BPO and KPO labour force
and its implications.
BTL 6
Create
7
i. What are the problems faced by construction labour. (6)
ii. List out the suggestions for promoting welfare of construction
labour (7)
BTL 1
Remember
8
Can you list out and explain the other construction workers act 1996.
BTL 2
Understand
9
Can you list the various welfare measures available to protect the
Differently ?abled labour. Mention the Social assistance available to them.
BTL 3
Apply
10
What are the various Statutory Labour Welfare measures available to
protect the Agricultural Labour. Mention the Social assistance available to
them.
BTL 4
Analyze
11
What is your opinion of services rendered to handicapped persons by
VRC?S?
BTL 1
Remember
12
What can you say about the welfare of special categories of labour?
BTL 2
Understand
13
i. List the importance of social security? (7)
ii. What are the implications of social security? (6)
BTL 4
Analyze
FirstRanker.com - FirstRanker's Choice
1
?
DEPARTMENT OF MANAGEMENT STUDIES
QUESTION BANK
III SEMESTER
BA5015 ? INDUSTRIAL RELATIONS AND LABOUR WELFARE
Regulation ? 2017
Academic Year 2019 - 2020
Prepared by
Mr. S.RAJA ? Asst. Professor
2
-
SUBJECT: BA5015- Industrial Relations and Labour Welfare
SEM ; III Semester/ II Year
UNIT I INDUSTRIAL RELATIONS
Concepts ? Importance ? Industrial Relations problems in the Public Sector ? Growth of Trade Unions ?
Codes of conduct.
Q.No Unit - I - Part - A - Question Level Competence
1
Define industrial relations.
BTL 1
Remember
2
Will you state two conditions of good Industrial Relations?
BTL 2
Understand
3
How would you organize the objectives of Industrial Relations?
BTL 3
Apply
4
Can you list the factors influencing Industrial Relations
BTL 4
Analyze
5
What are the features of Industrial Relations?
BTL 5
Evaluate
6
Interpret the actors in the Industrial Relations.
BTL 6
Create
7
Define Trade union.
BTL 1
Remember
8
Will you state some names of central trade unions in India?
BTL 2
Understand
9
How would you show your understanding of the importance of trade
unions?
BTL 3
Apply
10
Why do you think employees have to join Trade Unions (benefits)?
BTL 4
Analyze
11
How trade unions are classified?
BTL 5
Evaluate
12
Interpret any two functions of trade union.
BTL 6
Create
13
What are the goals of trade unions?
BTL 1
Remember
14
Define ILO.
BTL 2
Understand
15
What is code of conduct?
BTL 3
Apply
16
Will you state two objectives of code of conduct?
BTL 4
Analyze
17
Define the factors guiding codes of conduct.
BTL 1
Remember
18
Interpret are the features of code of conduct?
BTL 2
Understand
19
How code of conduct is essential?
BTL 1
Remember
20
What the limitations of code of conduct?
BTL 1
Remember
3
Q.No Unit - I - Part - B - Question Level Competence
1
i. What are the causes of industrial relations problems in the public sectors in
India? (7)
ii. List the consequences of industrial relations problems (6)
BTL 1
Remember
2
Can you explain the role and relevance of trade union in India in the time of
globalization?
BTL 2
Understand
3
i. Can you explain the present status of Industrial Relations in India (10)
ii. Summarize the determinants of Industrial Relations (3)
BTL 3
Apply
4
Explain in detail the importance and different concepts of Industrial
Relations.
BTL 4
Analyze
5
i.Elaborate the role of trade unions in maintaining industrial peace. (7)
ii.Do you think industrial relations necessary?(6)
BTL 5
Evaluate
6
Trace the history and evolution of Trade Union Movement in India.
BTL 6
Create
7
Can you list the
i. Scope of trade unions (7)
ii. Problems of trade unions (6)
BTL 1
Remember
8
Illustrate the various types of trade unions.
BTL 2
Understand
9
What approach would you use to strengthen trade union movement in India?
BTL 3
Apply
10
How would you classify the functions of trade unions?
BTL 4
Analyze
11
i. What is code of conduct? (2)
ii. Elaborate the concept and features of code of conduct (11)
BTL 1
Remember
12
How would you summarize the contents of code of conduct?
BTL 2
Understand
13
?Trade union is a voluntary organization?. Examine
BTL 4
Analyze
14
i. State the objectives of code of conduct. (2)
ii. Can you list out the guidelines for developing codes of conduct (11)
BTL 1
Remember
Part-C
1. Explain in detail the scope of Industrial relations and discuss the various functional requirements for
successful industrial relations Programme.
Case study:
4
2. Unionism in public services like State Police Force is a hot topic being discussed and debated in India
recently. Some of the state Govts Have also encouraged and introduced Unionism in their police force. It has
mixed result. Other public services like telecom, Transport and fire services have unions. There were pros and
cons of unionism in public services, some of them are given below:
1. Antagonist: Public services are arteries of public welfare life. Unionism and collective bargaining go against
public interest. (7)
2. Protagonists: Lack of unionism in public services creates a second class citizenship. Fight against enjoy their
rights to protect their interest; employment in public services cannot be a justification of denying this
fundamental right to them. (8)
Questions:
1. What is your stand on unionism in public services? Justify your stand with reasons with social and
psychological aspects. (7)
2. Do you think unionism be introduced in all public services in the same manner as that of private sector?
If not, how does it be tailor made to make it more effective and at the same time minimize the
inconvenience to the public life? (8)
Case study:
3. Given below is a new excerpt on the riot in the Ceramic Factory in Yanam (near Kakinada in Andhra
Pradesh), a small town under the Union territory of Pondicherry but located far away from the Administration
Headquarters. The denial of the factory management to accept the formation of a trade union is said to be initial
cause of the riot. A strike was announced by the workers and the police interference followed with lati charge
resulted in the death of the Union leader. As the tension mounted up, the angry workers collected into a mob
and killed a high level official of the factory management. The following is a news report on the incident:
What was the provocation for the mayhem at Regency Ceramics Limited factory which led to large-
scale destruction and loss of two lives? A combination of political rivalry and irreconcilable differences
between the management and the union as also politics of caste and police highhandedness besides the role of
vested interests has caused this anarchy in this peaceful Union Territory of Puducherry town, landlocked in East
Godavari district.
According to sources, the management of Regency, which is a pioneer in ceramic tiles with an annual
turnover of Rs 20,678 lakh, was reluctant to entertain any union activity. This caused a lot of heartburn among
the workers and employees. The immediate trigger for the violence was the transfer and suspension of some
leaders of the union last January.
Questions:
1. What is the real problem and who could have stopped it? (8)
2. How much the interference of Politics and Police is important or unhealthy to the Industry and trade
unions?(7)
Case study:
4. The personnel office of prashant chemicals Limited informed the middle managers through a circular
that a group of consultants would be calling on them later in the week to provide training on team building. The
consultants would be emphasizing on how to develop team work and to build inter group relationships
5
throughout the company. The information also contained the approach to be adopted by the consultants and
explained the five steps process of team buildings: problem sensing, examining differences, giving and
receiving feedback, developing interactive skills, and follow up actions. The circular also included a note on the
utility of team building in organizational effectiveness.
On receiving the circular, middle managers felt tense as they thought teambuilding as an exercise
involving a lot of hocus-pocus as they thought team sensitivity training exercises in which participants used to
attack each other and let out their aggression by heaping abuse on those disliked. Therefore, the managers felt
that the consultants were not needed for team building. One of the managers commented,? now that we
understand what is involved in team building, we can go ahead and conduct session ourselves .All we have to
do is to choose a manage who is liked by everyone and put him in the role of change agent/consultant. After all,
you really do not need high-priced consultants to do this team building stuff. You just have to have a good feel
for human factor?.
The other managers generally agreed. However, the corporate personnel director turned down their
suggestions and proceeded with his original programmed of hiring consultants.
Questions:
1. Why did middle managers show resistance to team building approach of organization
development? (5)
2. Do you think the managers had accurate view of team building concept and role of
external consultant in that? (5)
3. Did corporate personnel office sell the concept of team building and its usefulness
properly to middle managers? What actions that the department has taken? (5)
UNIT II INDUSTRIAL CONFLICTS
Disputes ? Impact ? Causes ? Strikes ? Prevention ? Industrial Peace ? Government Machinery ? Conciliation ?
Arbitration ? Adjudication.
Q.No Unit - II - Part - A ? Question Level Competence
1
Define Industrial Dispute.
BTL 1
Remember
2
What are the different forms of strikes?
BTL 2
Understand
3
Identify the meaning of Industrial Discipline in the Industrial Sector.
BTL 3
Apply
4
Classify the importance for industrial disputes.
BTL 4
Analyze
5
How would you show your understanding about Industrial Peace?
BTL 5
Evaluate
6
Interpret the scenario ?Appropriate Government? under Industrial Disputes
BTL 6
Create
6
Act, 1947?
7
Define Arbitration
BTL 1
Remember
8
Outline the preventive machinery for industrial disputes
BTL 2
Understand
9
How would you show your understanding of negotiation?
BTL 3
Apply
10
Define Compulsory Adjudication.
BTL 4
Analyze
11
Define negotiation and mediation.
BTL 5
Evaluate
12
Interpret the importance of collective bargaining.
BTL 6
Create
13
What is Conciliation?
BTL 1
Remember
14
Classify the types of collective bargaining.
BTL 2
Understand
15
List the Role of Conciliator.
BTL 3
Apply
16
What is collective Bargaining?
BTL 4
Analyze
17
Define the terms ?Dispute?, ?Strike?, & ?Lockout?.
BTL 1
Remember
18
Differentiate Arbitration and Adjudication.
BTL 2
Understand
19
Define industrial peace.
BTL 1
Remember
20
What is labour court?
BTL 1
Remember
Q.No Unit - II - Part - B ? Question Level Competence
1
What is Industrial Dispute? Write in detail the different steps and Procedures
to be followed statutorily in solving industrial dispute.
BTL 1
Remember
2
Can you explain the various methods statutorily available to solve Industrial
Disputes (Industrial Dispute Redressal Mechanism)?
BTL 2
Understand
3
How would you use the process of negotiation?
BTL 3
Apply
4
What is strike; Write the different kinds of strikes? Write in detail the various
procedural formalities to be followed statutorily before declaring any strike.
BTL 4
Analyze
5
Can you elaborate the mediation process & roles of mediator?
BTL 5
Evaluate
6
What is your opinion about the effectiveness of preventive and settlement
machinery of Industrial Conflicts.
BTL 6
Create
7
i. What is collective Bargaining? (2)
ii. Explain the policies, concepts, process and strategies of collective
BTL 1
Remember
7
Bargaining (11)
8
How would you summarize the importance of collective Bargaining?
BTL 2
Understand
9
i. How would you show your understanding of conciliation? (6)
ii. Suggest the measures to make conciliation machinery effective. (7)
BTL 3
Apply
10
What are the weaknesses of conciliation machinery in settling the industrial
disputes?
BTL 4
Analyze
11
i. Define Grievance (2)
ii. Can you list the types of arbitration process? (11)
BTL 1
Remember
12
How would you compare the conciliation, arbitration with adjudication
procedures and bring out the differences among them.
BTL 2
Understand
13
What are the procedural formalities to be observed statutorily for giving strike
notice by the employees and declaring lock out by the employers?
BTL 4
Analyze
14
i. What is adjudication? Explain the importance of Adjudication. (6)
ii. Give a brief idea of adjudication machineries to settle disputes. (7)
BTL 1
Remember
Part-C
Case study:
1. ?But Ms.Richa, this isn?t fair I?m away from the conveyor belt for five minutes and your?re going to suspend me
for two weeks? Aw, come on, Ms.Richa? ?listen,? replied Richa, ?you know the rules, kiran no one is allowed to
leave their work station without permission from their supervisor. I?m your supervisor and you left your job
without permission. And don?t give me that five minutes crap. I glanced at my watch when you left ? it was
10.20. You came back at 10.40?
?That?s not right,? Ms. Richa, retorted kiran.?I had to check with my daughter?s nursery school. She?s been sick
for the past few days. I was away less than five minutes without getting permission. This just isn?t fair. I?ve been
here for two years and I know I didn?t do anything wrong.?
?look, kiran. That?s the whole problem around here. I may have only been a supervisor for a few months, but I?m
not stupid. People around here get away with murder. You break the rules and your boss looks the other way.
Well, no more we?re going to shape up this department?
?But why me, Ms.Richa? You know I need this job. I just can?t afford two weeks without pay, explained kiran.
?well, that?s too bad. You should have thought about that before you broke the rule. No, kiran. You knew the
rules around here. You left your work station without permission. The dismissal stands.?
Questions:
1. Has richa treated kiran fairly? (3)
2. Comment on richa?s disciplinary action with earlier rules.(5)
3. Has would you have handled this situation?(3)
4. Reflect upon the legality of the action taken?(4)
8
Case study:
2. In one state, the chief minister was invited to the annual conference of union where union elections were also
scheduled. The chief minister inaugurated the conference and observed as follows; ?I propose that you elect
Mr.XYZ as your president and the president in turn elect his team.? Before the members could understand the
significance of what the chief minister had said there was a big round of applause from the audience-
presumably orchestrated by supporters of the chief minister?s nominee for president ship of the union. Before
anyone could say anything, quite a few queued up and began to garland Mr.XYZ. Mr.XYZ then rose and
announced the names of his nominees. The elections concluded.
Those who were elected were happy about the smooth and cordial manner in which the elections had
been held. Referring to two cases in the recent past neighbouring factories, they said, in one the rival unions
spent a lot of money in elections. From where had the money come? Would the ones who had spent so much
money not want to recover it in one form or another? Another elected person was talking about how
management manipulated the elections to have a ?company? union. Some of the people who had aspired to
contest the elections were dismayed but could not do much because of the atmosphere in which the whole thing
had happened.
Questions:
1. Comment on the case and the divergent viewpoints/perceptions of those who won the elections without
contesting and those who wanted to contest but could not win. (5)
2. Discuss the problem of trade union democracy.(5)
3. What suggestions do you have to make trade unions truly for the members, of the members, and by the
members? (5)
Case study:
3. Wage and reward system - Grass cutter vs gas cutter
In a public sector undertaking with a chequered past, a line manager was appointed as the chief of
personnel. Within a year of taking up the assignment, he had to sign a wage agreement with the workers? union.
The union at the time was dominated by non-technical staff. The union?s charter of demands favoured the
interest of its dominant member groups. It asked for a significant revision in the gardeners? pay, was not equally
vocal in pressing for increase in the pay scales of workers in certain technical grades. The management
conceded these demands because the union cooperated with them in keeping the burden of the pay revision well
within the guidelines of the Bureau of public enterprises (BPE). Once the agreement was signed and
communicated to the employees/members by the management and the respectively, there was commotion
among the technical staff. They walked out of the union, formed a separate technical staff holding placards
which read, ?here grass cutters get more than the gas cutters?. In that engineering assembly unit, till the pay
revision occurred, wedding was a highly rated job- now gardeners get than welders
Question:
1. What will happen if grass cutters get more than gas cutters? (5)
2. Evaluate the pros and cons of the approach of both the management and union in this incident.
(5)
3. List the lessons learnt. Suggest a way out for the problem on the hand. (5)
9
Case study:
4. Grievances and disciple handling -Coolers as basins
EGL is a professionally managed company with a fair record of labour ? management relations. Its
headquarters are located in Nehru place, New Delhi. Its houses about 500 employees in three floors One day, a
senior manager in the human resources department observed that a few woman employees were washing their
hands after lunch at the water cooler in the third floor. The manager immediately reported the matter to his
supervisor, who got a notice, put up and circulated it to all employees. It reads as follows
?It was observed that some employees are washing their hands at the water cooler. Water coolers are
dispensing drinking water. They are not meant for cleaning hands and utensils. Appropriate action will be taken
against any one seen washing their hands/ utensils at the water coolers?.
The same evening a few employees barged into the concerned officers? room and told him, ?with no
wash rooms and washing basins in the third floor and no lift in the building, what else do you expect us to do?
Use the stationary? Over the next two days, more and more people started making liberal use of the water cooler
for the purpose of washing their hands and even utensils. The subject was discussed over the next few days with
passion, animation and animosity.
Questions:
1. Is the case above one of grievance or of indiscipline? (5)
2. What is the root cause of the problem? What is the solution? (5)
3. What are the rights of a charge- sheeted employee? (5)
4. What is meant by the ?principle of natural justice?? (5)
5. Can the presenting officer in domestic enquiry be a witness? (5)
UNIT III LABOUR WELFARE
Concept ? Objectives ? Scope ? Need ? Voluntary Welfare Measures ? Statutory Welfare Measures ? Labour
? Welfare Funds ? Education and Training Schemes.
Q.No Unit - III - Part - A ? Question Level Competence
1
Define labour welfare.
BTL 1
Remember
2
Will you state the objectives of Labour Welfare?
BTL 2
Understand
3
Identify the role of statutory welfare measures.
BTL 3
Apply
4
Categorize the benefits of Labour Welfare Funds.
BTL 4
Analyze
5
What are the characteristics of labour welfare?
BTL 5
Evaluate
6
Interpret the methods of Wage and Salary Payments.
BTL 6
Create
7
What is the concept of labour welfare officer in Indian industry?
BTL 1
Remember
8
Classify the components that influence the methods of Wage Payment.
BTL 2
Understand
9
How would you list non-statutory welfare measures?
BTL 3
Apply
10
What are the thrust areas of Labour Training?
BTL 4
Analyze
10
11
How education schemes are helpful for workers?
BTL 5
Evaluate
12
Justify the necessity of workers education.
BTL 6
Create
13
Define workers education
BTL 1
Remember
14
Explain Central Board of Workers Education Scheme.
BTL 2
Understand
15
How would you show your understanding of statutory welfare measures?
BTL 3
Apply
16
Conclude your understanding on the training schemes
BTL 4
Analyze
17
Classify the various training schemes of DGET
BTL 1
Remember
18
Differentiate Education from Training.
BTL 2
Understand
19
What is DGET?
BTL 1
Remember
20
Define HTS.
BTL 1
Remember
Q.No Unit - III - Part - B ? Question Level Competence
1
i. What are voluntary welfare measures? (3)
ii. Explain voluntary welfare measures with illustrations and also its
features. (10)
BTL 1
Remember
2
How would you classify the Labour Welfare and its growth in India?
BTL 2
Understand
3
i. How would you show your understanding of the Objectives of
Education and Training Schemes? (7)
ii. Based on your understanding explain importance of education
and training schemes.(6)
BTL 3
Apply
4
Write in detail the various labour welfare provisions available and
guaranteed to industrial workers statutorily.
BTL 4
Analyze
5
Can you elaborate the levels of labour welfare funds?
BTL 5
Evaluate
6
Interpret the various labour Welfare measures guaranteed statutorily
under the different acts to the Employees in India.
BTL 6
Create
7
What are the various non-statutory welfare measures practiced in Indian
Industries?
BTL 1
Remember
8
Illustrate the term wage and salary under Workers Welfare Act. Explain the
components influencing and the methods of wage payment.
BTL 2
Understand
9
i. Based on your understanding discuss the various characteristics
of workers education(5)
ii. How would you explain statutory welfare measures with
BTL 3
Apply
11
illustrations? (8)
10
i. What is CBWE? (3)
ii. What are the objectives CBWE? (5)
iii. What are the functions of CBWE? (5)
BTL 4
Analyze
11
How you describe various programmes under CBWE schemes.
BTL 1
Remember
12
Will you state the suggestions for better implementation of CBWE
schemes?
BTL 2
Understand
13
Write the importance and different kinds of Training, Explain the various
training schemes offered to labour under the Director General of
Employment and Training (DGET) GOI.
BTL 4
Analyze
14
i. Explain how the effectiveness of welfare assessed? (7)
ii. How is welfare administered in a typical organization? (6)
BTL 1
Remember
Part- C
Case study:
1. M/S XYZ limited is private company making tyres with their HQ at Cochin. Labor management
relations were cordial. They have three years wage agreement renewed periodically without any strike or
lockout for the last ten years. There were three main Unions ENTUC, AITUC and CITU owing allegiance to
respective political parties. Current wages agreement is likely to expire shortly. Mr.Joseph, Director, HR was
holding negotiations with union leaders for the last three months. During this period, he sorted out differences
on all seven out of 8 points. The 8th point was in regard to the wages increase. Union originally demanded a
wage raise of 30% whereas the management was prepared to go only for 15%. After a series of discussion,
Union leaders agreed to come down to 25% and the management has agreed to increase to 17%. The stalemate
continued for the next 20 days. Finally the management has accepted 18% increase. Union leaders did not agree
and called for a strike.
Even after one week strike, the management did nothing. The Union gave a public advertisement stating
its side and the management has also given an advertisement that the strike is unwarranted and they have no
other alternative except to go for a lockout.
It also stated that their offer of present agreement will remain valid only for the next three days.
Questions:
1. Explain the Unions rationale of the latest demand.(3)
2. Explain the reasons for management action.(4)
3. Predict the outcome, of this dispute.(5)
4. Suggest additional gestures from management or union to break the statement.(3)
12
Case study:
2. Downsizing efforts change into a retention move The CEO of ZZZ Ltd assessed that the stock market
seemed to encourage reduction in the employee strength. She observed that whenever any listed company
announced plans to downsize, their share prices went up, apparently attracted by the ensuing cost savings and
revenues per share. Hence ZZZ Ltd announced its plan to trim down its present size of 1250 into 1000, which
would mean a 20% cut. To achieve this, the organization adopted measures like recruitment freeze, retraining
and redeployment and de-layering of avoidable intermediary layers. Promotions were almost stopped and poor
performers were targeted for removal. To top it all, the organization began to introduce a voluntary retirement
scheme (VRS) with a reasonably attractive package. Through this major initiative the CEO and his team of top
management expected to achieve most of the target for reduction. When the scheme was announced and
voluntary applications were sought, it was dismaying to the top management that a whopping number of 700
employees, including many of the highly rewarded good performers had applied for VRS.
The top management took some time to be able to reason out the reason for the turn of events. Finally it
was realized that sudden introduction of VRS when the organization was performing well according to official
financial statements had set the rumor mill on that the organization was hiding its internal financial difficulties.
For one set of people, the series of downsizing moves set alarm bells inside them and they thought it to be
prudent to be the early birds in moving out of what they thought to be a sinking ship. Also, employees
throughout the organization resented announcing VRS for pleasing the shareholders.
As a consequence of multiple factors, the organization found that the whole scheme to downsize has
backfired. Some managers felt that ?Smart-sizing? should have been tried instead of downsizing. Some others
felt that the whole initiative was hasty and untimely. The situation called for self-introspection among the
persons responsible for the human resources of the organization.
Questions
1. List out all possible reasons for the decisions of majority of employees to quit their present job.(3)
2. Were the actual feelings of the employees reported in the case realistic and justified reasons? (3)
3. What would be the long term implications of downsizing decisions that are driven by forces of stock
market? (3)
4. How do you think the organization should have planned for human power reduction? (3)
5. What would be the measures to be taken up towards controlling the damage already set in? (3)
Case study:
3. A management consultant was asked to report on the causes of law productivity and declining morale
of employees in Biterman industries Ltd., they gave the following report after interviewing a crosses section of
the employees working in the company.
Most of them felt that the management is first not interested in revising their wage rate, where as profits
earned by the company are registering a steady increase, the wage rates continue to be those fixed about four
years ago.
Shop floor workers are the worst sufferers due to sub-standard working conditions. Most of the
machines are old and outdated which reduces the output per worker. Wages are paid in time without any
incentive on the extra efforts made by the workers. The atmosphere on the shop floor is uncongenial. There is a
lot of noise, beat and dust. The cooling system installed years ago has ceased to work and no one cared to set it
right.
13
Management members look down on workers. There is absolutely no rapport between them. Decisions
are handed down to workers who have no say in their making. Workers are scolded and reprimanded in full
view of others with the result that no one dare to take initiative in his work.
In a bid to weaken the trade union, the management has authorized the senior foreman to recruit new
workers from among those whom he knows well and who will toe the management line in all matters.
Suggestions and grievances of workers are seldom give any attention.
(a) What is the nature of the problem in this case? (8)
(b) As a management consultant yourself, what would be your recommendation to raise productivity and
morale. (7)
Case study:
4. Cathay Pacific Airways is an International airline based in Hong Kong that serves over eighty five
destinations on five continents. An early survey revealed that the travelers felt that the Cathy Pacific service was
good, but not as warm and friendly as customer desired. Some even described the service as ?robotic?. This led
to reexamination of how the company recruited, trained and managed its employees.
To increase customer retention, especially travelers, Cathy Pacific decided that something mo re
was needed. Assume you are HRD professional responsible for organizational changes.
Questions
1. How do you go about designing a need assessment for the Airline? (5)
2. What methods would you use to design training that emphasizes customer service? (5)
3. What type(s) of training would you recommend for ?Flight Attendants?? (5)
UNIT IV INDUSTRIAL SAFETY
Causes of Accidents ? Prevention ? Safety Provisions ? Industrial Health and Hygiene ? Importance ?
Problems ? Occupational Hazards ? Diseases ? Psychological problems ? Counseling ? Statutory Provisions.
Q.No Unit - IV - Part - A ? Question Level Competence
1
Define Accident.
BTL 1
Remember
2
What can you say about National Safety Council?
BTL 2
Understand
3
How would you show your understanding on prevention of
accidents?
BTL 3
Apply
4
Classify the legislation laws in regard to accidental death of a
worker under the Workmen?s Compensation Act.
BTL 4
Analyze
5
Categorize the various importance?s of Industrial Health and
Hygiene for Factory Workers.
BTL 5
Evaluate
6
Evaluate the Nature of Industrial Safety.
BTL 6
Create
7
What is Industrial Safety?
BTL 1
Remember
8
Summarize the provisions under Factories Act, 1948.
BTL 2
Understand
14
9
Identify the needs for Industrial Safety.
BTL 3
Apply
10
What do you think about importance of Industrial Safety?
BTL 4
Analyze
11
Discuss the internal and external psychological problems of
Industry.
BTL 5
Evaluate
12
Can you assess what is Industrial Health?
BTL 6
Create
13
Define the causes for accidents in the Factory.
BTL 1
Remember
14
Outline the term Alcoholism.
BTL 2
Understand
15
How would you show your understanding on the responsibilities of
Industrial Health and Hygiene?
BTL 3
Apply
16
Conclude your understanding on Hygiene.
BTL 4
Analyze
17
Define Occupational Hazards.
BTL 1
Remember
18
What is meant by Counseling?
BTL 2
Understand
19
List some of the Occupational Diseases.
BTL 1
Remember
20
What is occupational disease?
BTL 1
Remember
Q.No Unit - IV - Part - B ? Question Level Competence
1
What is Accident? Write the importance and method of carrying accident
investigation.
BTL1
Remember
2
Can you enlist the causes of industrial accidents and mention the safety
measures to be taken to prevent the same?
BTL2
Understand
3
Based on your understanding discuss the safety measures taken to prevent
accidents.
BTL3
Apply
4
i. Will you state the features of industrial relations? (2)
ii. Describe the nature and need for industrial safety (11)
BTL4
Analyze
5
Can you elaborate in depth the statutory provisions governing workers
industrial safety and role of psychological counseling and the impediments
encountered in this process under factories act, 1948?
BTL5
Evaluate
6
Can you assess the importance of industrial safety?
BTL6
Create
7
i. Define industrial hygiene.(2)
ii. Explain the importance of industrial hygiene (11)
BTL 1
Remember
8
i. Can you explain about what is industrial health? (10)
ii. Illustrate the objectives of industrial health? (3)
BTL 2
Understand
15
Part-C
Case study:
1. Aircraft maintenance engineers of Indian Airlines Corporation formed the bulk of engineers having air craft
maintenance engineer?s license. The recent pay revision announced by government of India has resulted wide
disparity between wages and allowance between engineers and pilots. Engineers accordingly joined together
and formed the trade union and got it registered. Nearly ninety percent of serving engineers joined the trade
union.
During the recent negotiation with the management, engineers insisted to introduce a clause to make
union membership mandatory to all employed engineers which in other words is called ?union shop?
A section of union leaders preferred ?maintenance shop? characteristics to their union where as some
others insisted an? agency shop? status Opinions are also divided whether they should get themselves affiliated
to national union. They decided to seek the opinion of consultant.
Questions:
1. As a consultant what status you recommend for the engineers union. Illustrate you answer with proper
justification.(8)
2. What will be your advice regarding their affiliation to the national union? (7)
Case study:
2. A multinational company in the food processing sector has been operating in India for about 2 decades. The
company has recently decided to expand its production. Since the space is not adequate at present location, it
was decided to shift the factory to a new location which is about 20kms. Away from its present site, as the
workers transferred to the new site were living in the town nearby, the union demanded an increase of Rs300/-
per month in the salary, but the company offered to give Rs.140/- only to cover the cost of transportation.
9
Identify the statutory provisions for industrial health.
BTL 3
Apply
10
What are the objectives of industrial hygiene?
BTL 4
Analyze
11
Write in detail the various safety provisions and health and hygiene
provisions guaranteed to industrial workers statutorily under factories Act
1947.
BTL 1
Remember
12
i. What is meant by occupational hazards? (2)
ii. Explain in detail the importance of occupational hazards.(11)
BTL 2
Understand
13
How would you categories the psychological problems?
BTL 4
Analyze
14
i. Define counseling (2)
ii. Can you list the important statutory provisions for counseling (11)
BTL 1
Remember
16
When the plant was being shifted to the new site, negotiations went on uninterrupted between the
management and the union on several issues including pay hike. However, both the parties could not come to a
settlement even after 6 months of shifting to a new facility.
The management was firm on their decision even though the union indicated some flexibility with
respect to pay hike. The union refused to compromise fully on the issue and they adopted go slow strategy to
pressurize the management. Consequently, the production went down drastically, but still the management was
firm on their stand. In the mean while the management charge- sheeted some of the trade union leaders and
suspended them.
Questions:
1. Analyze the case given above and explain the problems and causes. (7)
2. If you are a general manager of this company, how would you resolve the problems? (8)
Case study:
3. Pretty ready ?made garment company has 2500 woman employees. Woman workers are not provided with
minimum amenities like toilet, and canteen facilities. Some pregnant women have applied leave for 3 months.
The company refuses to provide maternity benefits to the woman workers in the factory. The company does not
pay adequate wages to the employees. There is neither social security nor provident fund and employee
insurance. Equal pay for equal work is not there is the organization and the equality of justice is totally ignored.
Lot of exploitation of woman is prevailed in the organization in several angles. Working lunch is to be
purchased exorbitant prices.
The women are demoralized and frustrated with the attitude of management of the company. Quality
and production in the company suffered a setback. Woman are planning t quit the company.
Questions:
1. What are the welfare measures to be provided by the company? (5)
2. Discuss the labour legislation, which are not followed in the company. (5)
3. What quality retention methods should be initiated by the company to retain the quitting employees? (5)
Case study:
4. Promotion of the deserving candidates
In an organization with about 300 staff members, a supervisor was recommended to line manager for out
of turn promotion on grounds of extraordinary qualities of leadership as an executive in preference to one of his
seniors who possessed the required skills for an executive. 190 Both the supervisors came to know of the
recommendations.
The personnel manager advised the line manager to observe the working of both the supervisors and
then come up with proposals after two months. After two months it was reported that the performance of the
supervisor who was tipped for promotion had not improved and both continued to keep up the same pace. It was
also observed that the junior who was recommended for out of turn promotion was only day dreaming. He was
preparing for his future job while neglecting his present one.
17
The senior seemed to have taken things in its stride and there was neither increase nor decrease in his
output. Productivity was getting affected severely. Promotional decisions usually have far reaching impact in
the morale of employees in the organization.
Questions
1. What are the causes of the difference between expectations and actual behavior on the
part of the promoted employee? (3)
2. What would you recommend if you were the line manager entrusted with handling this case? (3)
3. As a personnel manager what would be your reaction now considering the multiple-
dimensions of the problem? (3)
4. What are the normal guidelines to be followed while finding a new incumbent to an
existing job? (3)
5. Give a plan to minimize or avoid problems of faulty or inept promotions in the future. (3)
UNIT V WELFARE OF SPECIAL CATEGORIES OF LABOUR
Child Labour ? Female Labour ? Contract Labour ? Construction Labour ? Agricultural Labour ? Differently able
Labour ?BPO & KPO Labour - Social Assistance ? Social Security ? Implications.
Q.No Unit - V - Part - A ? Question Level Competence
1
Define child labour.
BTL 1
Remember
2
Will you state the factors that induced the child labour?
BTL 2
Understand
3
Outline the problems faced by female labour.
BTL 3
Apply
4
What do you think about provisions for female labours in various
acts?
BTL 4
Analyze
5
Discuss the Labour Welfare measures to be adhered under Contract
Labour.
BTL 5
Evaluate
6
Interpret the necessity of contract labour act, 1970
BTL 6
Create
7
What is called Construction Labour?
BTL 1
Remember
8
Compare contract and construction labour.
BTL 2
Understand
9
How would you classify the agricultural labour?
BTL 3
Apply
10
What do you think about agricultural labour?
BTL 4
Analyze
11
Discuss the disadvantages of differently abled labour.
BTL 5
Evaluate
12
How would you evaluate VRC?s?
BTL 6
Create
13
List some categories of BPO.
BTL 1
Remember
14
Compare BPO and KPO.
BTL 2
Understand
15
Identify the problems of BPO.
BTL 3
Apply
16
Write any four social security Measures guaranteed statutorily to the
industrial workers.
BTL 4
Analyze
18
17
What is social security?
BTL 1
Remember
18
Illustrate two importance of social security.
BTL 2
Understand
19
What is social assistance?
BTL 1
Remember
20
Define agricultural labour.
BTL 1
Remember
Q.No Unit - V - Part - B ? Question Level Competence
1
How would you describe the important provisions of the child labour act
1986?
BTL 1
Remember
2
Write the various steps taken by the Government of India to protect the
Rights of child labour and female labour.
BTL 2
Understand
3
Will you state the steps for Promoting Welfare and Development of
Female Labour?
BTL 3
Apply
4
What are the provisions for Women labours in various acts?
BTL 4
Analyze
5
Explain the various Rights guaranteed constitutionally and statutorily to
the contracts labours in India.
BTL 5
Evaluate
6
Explain the welfare measures provided for BPO and KPO labour force
and its implications.
BTL 6
Create
7
i. What are the problems faced by construction labour. (6)
ii. List out the suggestions for promoting welfare of construction
labour (7)
BTL 1
Remember
8
Can you list out and explain the other construction workers act 1996.
BTL 2
Understand
9
Can you list the various welfare measures available to protect the
Differently ?abled labour. Mention the Social assistance available to them.
BTL 3
Apply
10
What are the various Statutory Labour Welfare measures available to
protect the Agricultural Labour. Mention the Social assistance available to
them.
BTL 4
Analyze
11
What is your opinion of services rendered to handicapped persons by
VRC?S?
BTL 1
Remember
12
What can you say about the welfare of special categories of labour?
BTL 2
Understand
13
i. List the importance of social security? (7)
ii. What are the implications of social security? (6)
BTL 4
Analyze
19
14
i. How would you describe the role? (7)
ii. List the function of special categories of labour welfare officer in a
country (6)
BTL 1
Remember
Part-C
Case study:
1. Share options are a benefit normally reserved for directors. However it was reported that motor components
supplier UNI PART offered shop floor workers the opportunity to participate in such a scheme.
The applied to all full time staff who had worked for the company for over six months, who had
received a satisfactory appraisal and whose division has reached its 2007 targets. It was estimated that 2600 of
the 3800 staff would be eligible. They were given option to buy a limited number of shares, 5 to 10 depending
upon service, at a 15% discount for everyone bought at the market rate.
Questions:
1. How does the scheme compare with typical executive share option schemes? (5)
2. What are the advantages and disadvantages of this approach? (5)
3. Does it penalize those who work for the division that has not reached its target? for the
reason that may be beyond an individual?s control? (5)
Case study:
2. Suppose you are a Restaurant manager who is conducting a coaching discussion with one of your servers
about the server?s repeated failure to complete store closing operations before leaving for the night. You have
conducted coaching analysis and have determined that the server is able to complete this responsibility, that all
obstacles to doing so have been removed, and that this is an important part of a server?s job in your restaurant.
Questions:
1. Describe as to how do you get the server to agree that the problem exists, and what you would do if
the server refuses to acknowledge that a problem exists. (5)
2. Describe the option available to you in dealing with this situation. (5)
3. Which option would you select? Support your choice. (5)
Case study:
3. A is the owner of a ginning factory. Certain men were engaged in putting the ginned cotton into what are
called bojhas and they were engaged for that work not by A but the merchants who owned cotton. A did not
show their names in the attendance register of the factory.
Question:
Are the labour employed by the merchants workers within the meaning of the Factories Act, 1948?
Case study:
4. Write the social security measures and social assistance programmes available in India for the Welfare
of Differently abled, construction and agriculture labours.
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This post was last modified on 29 February 2020