Download PTU BHMCT 2020 March 2nd Sem 14522 House Keeping II Question Paper

Roll No. __________________

Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (Sem.-2)

HOUSE KEEPING-II

Subject Code: BH-114

M.Code : 14522

Time : 3 Hrs.

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Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2½ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write short notes on :
   1. HWC
   2. Staff placement register
   3. Guest special request register
   4. Foyer

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   5. OOO
   6. Emergency Key
   7. Back of the house area
   8. VIP 1
   9. High Traffic Area

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   10. Log Sheet

SECTION-B

2. Enlist the supplies provided on bedside table and wardrobe of guestroom.
3. How does housekeeping coordinate with maintenance department for functioning of hotel? Explain.

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4. What are the supplies provided to VIP 3 and VIP 4?
5. What is a facade? Explain the procedure for its cleaning.
6. Write a note on steps for key control in hotel.

SECTION C

7. Describe in detail the use of computers in housekeeping department.

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8. Draw the format and explain the usage of the following records :
   1. Room Occupancy Report
   2. Call Register
9. Explain the step by step procedure for cleaning a checkout room.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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