Download PTU BHMCT 2020 March 2nd Sem 14523 Front Office II Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) BHMCT 2020 March (Bachelor of Hotel Management and Catering Technology) 2nd Sem 14523 Front Office II Previous Question Paper

1 | M-14523 (S5)-2249

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
FRONT OFFICE-II
Subject Code : BH-116
M.Code : 14523
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write a short note on :
a) Amendments
b) Paging
c) Key handling
d) Pre arrival
e) Room change notification slip
f) Air crew rates
g) Check out time basis
h) Chain hotels
i) Guest weekly bill
j) Special rates
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1 | M-14523 (S5)-2249

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
FRONT OFFICE-II
Subject Code : BH-116
M.Code : 14523
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write a short note on :
a) Amendments
b) Paging
c) Key handling
d) Pre arrival
e) Room change notification slip
f) Air crew rates
g) Check out time basis
h) Chain hotels
i) Guest weekly bill
j) Special rates
2 | M-14523 (S5)-2249

SECTION-B
2. Describe the mail handling procedure.
3. Write a short note on Pre-registration activities.
4. Differentiate between Tentative reservation and confirmed reservation.
5. Describe the Complaint Handling procedure.
6. List the steps in handling FIT at reception.

SECTION-C
7. With the help of a neat diagram, describe the features of a Guest History Card.
8. Describe Room Selling technique in a hotel.
9. Draw any three relevant records for FITs in Front desk.







NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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