Download PTU BHMCT 2020 March 4th Sem 14547 Front Office IV Question Paper

Roll No. ____________________

Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (Sem.-4)

FRONT OFFICE-IV

Subject Code : BH-208

M.Code : 14547

Time : 3 Hrs.

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Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2 ½ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write short notes on :
   1. Key rack
   2. Encashment certificate
   3. Message slip
   4. Night Clerks Report

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   5. Zero out
   6. Business day
   7. Safe deposit locker
   8. Reservation
   9. Paging

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   10. Reception area

SECTION-B

2. List the steps in Night Audit.
3. What is the importance of security systems in hotels?

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4. Explain the process of handling guest mails.
5. With the help of a neat format, explain the functions of a Travelers cheque.
6. What are the general duties in a telephone section?

SECTION-C

7. Write an essay on communication and its use in hotels.

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8. Describe the qualities of a telephone operator.
9. List any 5 expressions of politeness in French.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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