Download PTU BHMCT 2020 March 8th Sem 14591 Front Office Operation?VII Question Paper

Roll No. _______________

Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (E-IV) (Sem.-8)

FRONT OFFICE OPERATION-VII

Subject Code: BH-406

M.Code : 14591

Time : 3 Hrs.

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Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2 ½ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write short notes on :
   1. Charge Purchase
   2. EPABX
   3. Amendment
   4. Reservation chart

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   5. Visa
   6. Transcript
   7. Form FXA
   8. Overbooking
   9. Guest account

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   10. Receptionist

SECTION-B

2. List and explain different types of passport.
3. Explain procedure for making a transcript.

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4. What is the importance of Reservation?
5. Describe different modes of reservation.
6. Draw a neat format of Night auditor's sales recapitulation sheet.

SECTION-C

7. Describe Dairy system of reservation in detail.

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8. List and explain any 5 different types of rooms in a five star hotel.
9. Describe role and responsibilities of a Guest Relations Executive.

NOTE : Disclosure of identity by writing mobile number or making passing request on any page of Answer sheet will lead to UMC against the Student.

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