Download PTU BHMCT 2020 March 8th Sem 14591 Front Office Operation?VII Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) BHMCT 2020 March (Bachelor of Hotel Management and Catering Technology) 8th Sem 14591 Front Office Operation?VII Previous Question Paper

1 | M-14591 (S5)-1909

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (E-IV) (Sem.?8)
FRONT OFFICE OPERATION?VII
Subject Code : BH-406
M.Code : 14591
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Charge Purchase
b) EPABX
c) Amendment
d) Reservation chart
e) Visa
f) Transcript
g) Form FXA
h) Overbooking
i) Guest account
j) Receptionist
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1 | M-14591 (S5)-1909

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (E-IV) (Sem.?8)
FRONT OFFICE OPERATION?VII
Subject Code : BH-406
M.Code : 14591
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Charge Purchase
b) EPABX
c) Amendment
d) Reservation chart
e) Visa
f) Transcript
g) Form FXA
h) Overbooking
i) Guest account
j) Receptionist
2 | M-14591 (S5)-1909

SECTION-B
2. List and explain different types of passport.
3. Explain procedure for making a transcript.
4. What is the importance of Reservation?
5. Describe different modes of reservation.
6. Draw a neat format of Night auditor's sales recapitulation sheet.

SECTION-C
7. Describe Dairy system of reservation in detail.
8. List and explain any 5 different types of rooms in a five star hotel.
9. Describe role and responsibilities of a Guest Relations Executive.








NOTE : Disclosure of identity by writing mobile number or making passing request on any
page of Answer sheet will lead to UMC against the Student.


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