Download VTU BE 2020 Jan ME Question Paper 15 Scheme 6th Sem 5ME664 Total Quality Management

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Total Quality Management
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Note: Answer any FIVE full questions, choosing ONE full question from each module.
Module-I
1 a. Define Quality. Discuss how quality plays an important role in improving the productivity of

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a company. (06 Marks)
b. Explain 14 points of Deming that helps to improve quality. (10 Marks)
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2 a. Explain with a neat diagram, ISO 9001 requirements.

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b. Explain briefly various ISO series of standards.
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Module-2
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3 a. List 12 characteristics of Quality leaders.

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b. Explain the framework of MBNQA with a neat block diagram.
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4 a. Explain different ways in which quality leaders can help the organization to improve quality.
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b. Explain different ways of communication. (06 Marks)
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Module-3
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5 a. Discuss briefly customer's perception of quality. (08 Marks)
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= b. What is Kano model? Why is it used? Explain.
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b. Explain various measures of central tendency and measures of dispersion.
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Module-5
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6 a. Explain briefly characteristics of successful teams.
b. What is Employee Empowerment? How is it helpful for an organization?
Module-4
7 a. Explain with a neat diagram the P-D-S-A cycle.
b. Explain how Six Sigma helps an organization to improve quality of process.

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OR
Draw a cause and effect diagram for the problem of getting a foreign body in a product.
(08 Marks)
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(08 Marks)
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(10 Marks)
(06 Marks)
Time: 3 hrs. Max. Marks: 80

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9 a. What is Benchmarking? Explain the process of benchmark ing. (08 Marks)
b. Explain how Information Technology has helped e-Learning and e-Commerce in recent
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times. (08 Marks)
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10 a. Explain various parts of House of Quality. (08 Marks)
b. Differentiate between sequential engineering and concurrent engiNni4ig,with proper block

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diagrams.
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(08 Marks)
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