Download PTU B.Sc (ATHM) 2020 March 4th Sem 71050 Total Quality Management Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc Airlines Tourism and Hospitality Management (B.Sc ATHM) 2020 March Previous Question Papers

1 | M C o d e 7 1 0 5 0 ( S 2 ) - 5 4 5
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?4)
TOTAL QUALITY MANAGEMENT
Subject Code : BTA-18
M.Code : 71050
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
Q1 Explain briefly the following terms :
a) What are the key elements of Total Quality Management?
b) What are the basic principles of TQM?
c) Define replication.
d) Show the expression of quality cost in mathematical terms.
e) What are quality circles?
f) Define Quality as given by ISO 9000 standard.
g) State the primary weakness of Benchmarking.
h) What are the characteristics of quality vision statement?
i) What is a sampling plan?
j) What is Process Diagnosis?

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1 | M C o d e 7 1 0 5 0 ( S 2 ) - 5 4 5
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(ATHM) (2014 to 2017) (Sem.?4)
TOTAL QUALITY MANAGEMENT
Subject Code : BTA-18
M.Code : 71050
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
Q1 Explain briefly the following terms :
a) What are the key elements of Total Quality Management?
b) What are the basic principles of TQM?
c) Define replication.
d) Show the expression of quality cost in mathematical terms.
e) What are quality circles?
f) Define Quality as given by ISO 9000 standard.
g) State the primary weakness of Benchmarking.
h) What are the characteristics of quality vision statement?
i) What is a sampling plan?
j) What is Process Diagnosis?

2 | M C o d e 7 1 0 5 0 ( S 2 ) - 5 4 5
SECTION-B
Q2 Write down the historical development of Quality movement.
Q3 Explain Deming?s principle with suitable examples.
Q4 Explain the Just-In-Time concept with specific example.
Q5 What are various roles in organisational transition for Total Quality Management?
Q6 Explain various obstacles to Total Quality Management.

SECTION-C
Q7 Describe the cost of quality in detail with respect to service based industry.
Q8 ?Creative solutions will emerge only from seven new management tools?. Discuss.
Q9 Discuss the importance of employee involvement and motivation for enhancing quality.









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