Download PTU HMCT-B.Sc 2020 March 4th Sem 12103 Front Office ? Iii Question Paper

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Roll No. ENEEEEEEEE Total No. of Pages : 02
Total No. of Questions : 09

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

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1. Explain the following :
   1. Guest Credit limit
   2. Due back
   3. Cash Bank
   4. POS
   5. Travel Agent's Voucher

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   6. Post Check-out
   7. Posting Error
   8. City Ledger
   9. Express Check-out
   10. Paid Out Voucher

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SECTION-B

2. Give the French Word for :
   1. See you Tomorrow
   2. Your baggage please
   3. Good Evening

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   4. May I help you madam?
   5. Have a nice day.
3. Write a short note on theft by hotel staff.
4. Mention the factors to be considered while selecting a PMS.

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5. Differentiate between express check-out and self check-out.
6. As a Front Office Associate, What steps would you follow in case of fire in the lobby?

SECTION-C

7. What are the various methods of Guest Account Settlement?
8. Explain various types of frauds in hotel operations.

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9. Discuss the Guest Cycle according to the Accounting Fundamentals.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.