Download PTU HMCT-B.Sc 2020 March 5th Sem 75392 Front Office Iii Question Paper

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Total No. of Questions : 09

B.Sc.(HMCT) (2016 & 2017 Batch)

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FRONT OFFICE-III

Subject Code : BSHM-503

M.Code : 75392

Total No. of Pages : 02

(Sem.-5)

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Time : 3 Hrs. Max. Marks : 60

INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

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SECTION-A

1. Explain in one line each :
   1. Walk in
   2. CRM
   3. Overstay
   4. Operational Expenses

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   5. Point of sale
   6. ARR
   7. Financial Year
   8. Room revenue
   9. Overbooking

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   10. Forecast

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SECTION-B

2. Draw a 3-day sample forecast form.

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3. What is the data that is required for forecasting?
4. What is capital operation budget for front office?
5. What is the role of customer relationship management in increasing hotel revenue?
6. How do you evaluate front office performance?

SECTION-C

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7. Discuss the room occupancy forecasting techniques used by front office department in a hotel.
8. What are the factors that affect budget planning in a hotel?
9. Write in 10 lines a conversation in French between a receptionist and a guest regarding hotel, city, sightseeing and places to eat.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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