Download PTU BHMCT 1st Semester 2019 May 14502 COMMUNICATION I Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 1st Semester 2019 May 14502 COMMUNICATION I Question Paper.

1 | M-14502 (S5)-2303
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?1)
COMMUNICATION-I
Subject Code : BH-103
M.Code : 14502
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
has to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Note Taking
b) Kinesics
c) Upward communication
d) Attentive listening
e) Business communication
f) Grapevine
g) Paralanguage
h) Audience analysis
i) Spontaneous Gesture
j) Diagonal Communication
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1 | M-14502 (S5)-2303
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?1)
COMMUNICATION-I
Subject Code : BH-103
M.Code : 14502
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
has to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Note Taking
b) Kinesics
c) Upward communication
d) Attentive listening
e) Business communication
f) Grapevine
g) Paralanguage
h) Audience analysis
i) Spontaneous Gesture
j) Diagonal Communication
2 | M-14502 (S5)-2303
SECTION-B
2. What are the general guidelines to be followed while receiving and making a call?
3. ?Body language defines the personality?. Justify.
4. Explain the difficulties of listening.
5. Explain the characteristics of a good speech.
6. List down the guidelines for effective listening.

SECTION-C
7. Explain the importance of effective speech for hotel professionals.
8. Discuss the various types of listening with examples.
9. Discuss the communication process in detail.









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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