Download PTU BHMCT 1st Semester 2019 May 14502 COMMUNICATION I Question Paper

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Total No. of Questions : 09

Total No. of Pages : 02

Time: 3 Hrs.

BHMCT (Sem.-1)

COMMUNICATION-I

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Subject Code : BH-103

M.Code: 14502

Max. Marks : 30

INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.

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2. SECTION-B contains FIVE questions carrying 2 1/2 (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students has to attempt any TWO questions.

SECTION-A

1. Write short notes on :
   1. Note Taking
   2. Kinesics

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   3. Upward communication
   4. Attentive listening
   5. Business communication
   6. Grapevine
   7. Paralanguage

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   8. Audience analysis
   9. Spontaneous Gesture
   10. Diagonal Communication

SECTION-B

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2. What are the general guidelines to be followed while receiving and making a call?
3. “Body language defines the personality”. Justify.
4. Explain the difficulties of listening.
5. Explain the characteristics of a good speech.
6. List down the guidelines for effective listening.

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SECTION-C

7. Explain the importance of effective speech for hotel professionals.
8. Discuss the various types of listening with examples.
9. Discuss the communication process in detail.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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